Let's start with they put my dog's ashes in the back of a UPS truck and made me sit around for 7…read morehours to sign for them. I'd have HAPPILY driven to the facility to retrieve them if given the option- which I was not. The thought of him in the back of the truck all day, bouncing around with people's online shopping orders made me sick. Then I get the ashes, and when I went to take 1/4 tsp to send away for memorial jewelry, it was nearly impossible to get 1/4 tsp of smooth ash as the container is FULL OF BIG BONE fragments! I cannot believe how lazy and uncaring this company is. Utterly heartbreaking experience. EDIT: I would like to note that a manager has called, twice, and offered a refund, additional mementos and to reprocess. He confirmed that the state I received Max back in was not up to their standards. I appreciate his sincerity, and just wish this never happened in the first place.

This company apparently cares about nothing but profit. The emergency vet that euthanized my cat on…read moreThanksgiving contracts with Agape. The cost was $500 just for the cremation, which through a non-emergency vet would be around $200. Because of the holiday I could not transport the body to a vet and so paid up. Then I was shown a folder of memorial urns and items I could buy. I was appalled. Grieving people do not make good choices, but usurious Agape thinks it can make more bucks by playing on our sorrow. But the real horror, after all that, was finding out my cat's cremains were being shipped through the post office--the cheapest way possible and so insulting. sending your pet home on a mail truck. I was able to get the cremains off the truck and to the vet, but for $500 I should have received Fed Ex kid glove treatment. I fault the vet clinic for using this greedy company. I have had other cats cremated and have never experienced such treatment. I just wonder if the ashes I get will be my cat's--some places take videos of their cremations, but I expect Agape has no proof the ashes are whose they say they are. Shame on them.

Compassionate is a great way to describe them they were a pleasure to work with during a very hard…read moretime.

Ashleigh was the best and very helpful and patient in my time of need also she was extremely…read moreaccomodating

I can't say enough good things about this company. My mother recently died and I'd never had to…read morearrange anything like this before. Luckily, hospice referred me to DCSV. Not only are their prices VERY reasonable, but they communicated very clearly to me what I needed to do. Everything was handled by phone and e-mail. Kip Austin and Tiffany Rahl were both SO patient with all my questions! Even when I changed my mind at the last minute and asked them to deliver my mom's ashes to my home (because I was trying to avoid an emotion trip out to and back from Chantilly), they were just super nice about it and got me on the schedule for the very next day's delivery! Of course NO ONE wants to face the death of a loved one, but DCSV went above and beyond to make this process as painless as possible. I am beyond grateful for how they handled everything.

When my mother was put into Comfort Care, I had researched cremation services and pretty much knew…read morewhat I wanted before I interviewed (in person) four crematories/funeral homes. Two of them failed to disclose all their fees until I asked additional questions (based on my research), one of them was double the price of the other three, and the fourth one was Direct Cremation Services. I met with a gentleman named Kip, who didn't try to upsell me, and gave me a package that met my requests. The costs were significantly lower than the other three places. He assured me that Direct Cremation Services would take care of everything, and explained both the logistical process and the paperwork/payment process. When my mother passed away, on a weekend, Kip returned my (notification) call, emailed me the link to take care of the documents, and immediately send his team out to transport my mother's remains. He told me the paperwork could wait until Monday. Thereafter, everything went as promised, and I picked up my mother's "cremains" yesterday. An unbelievably smooth process during a difficult time. I can't recommend this place enough.

Very accommodating, reasonably priced for a direct cremation. Thank you sincerely for helping our…read morefamily.

Excellent service for pre-arrangements. Very helpful with necessary paperwork at a time of stress.read more

My relative had prearranged here but the nursing home errored and transferred her body to a…read moredifferent crematorium. Mr. Joseph Prusasky was so kind in his response to my distress. He took action and arranged to have her immediately transferred to Harrisburg even though it was in the middle of a snowstorm. From that first contact until her ashes were handed to me, every aspect of care was handled in a totally professional and caring manner. I highly recommend Mr. Prusasky and the Cremation Society of Pennsylvania on Jones Rd. in Harrisburg, it is an excellent organization.

Sadly, my mom passed on March 20th at Penn State Hospital. The hospital accidently sent my mom's…read morebody here by mistake. Even though it was a mistake, it was meant to be. Let me say Mr. Chad is THE BEST HANDS DOWN! I chose to follow my mom's wishes and have a cremation with no service. Like some other families, mine had drama after death so the cremation took some time to complete, but Mr. Chad was patient. He actually kept me calm through the whole thing. Also, my mom was to be cremated in something specific, and even though I was not there physically, Mr. Chas made me feel as if everything I requested was completed. As far as pricing. VERY REASONABLE. Cremation, Urn, Shipping, D.C & all paperwork were less than 2400! I couldn't beat it as places around the area were charging more and would have to transport her body to a crematory. This place is a one-stop caring shop. Lastly, thank everybody, especially Mr. Chad for making the hard transition in life the least of my worries.

I am a Nurse for Hospice. I called on behalf of my patient late at night and I was greeted by Shawn…read morewho was professional, kind and gentle - He stated he would be on his way and assume care of the deceased.

My husband passed away a week ago, and though it was not unexpected I had not made any preparations…read moreas far as arranging for his cremation. I did an internet search and called several places, settling on Maryland Cremation Services. From start to finish they made it so easy! They could not have been nicer. I have to give special recognition to Mr. Bryan Tucker, the gentleman who arrived to pick up my husband's body. He was on time, impeccably dressed, very professional, and so kind... as a house full of women, none of us knew exactly how to tie Bertie's tie, but Mr. Tucker was happy to assist. I was a little wary at first, since their prices were considerably lower than the other businesses I contacted, so I was afraid there might be a lot of upselling or pressure to add additional costly products or services. I could not have been more wrong! The printed price list they provided the first day I called was exactly what I was charged. My whole family was very satisfied with their services and would not hesitate to recommend them to friends and family.

Horrible. I would give zero stars if that were an option. My family used Maryland Cremation…read moreServices after the loss of my brother, and unfortunately, our experience was awful from start to finish. During one of the most difficult and vulnerable times a family can go through, we were met with rudeness, short responses, impatience, and a complete lack of empathy. When I called with questions regarding my brother and the process, I could hear the frustration and irritation in the responses I received. At a time when we were grieving and simply trying to understand what needed to be done, we were made to feel as though our questions were an inconvenience. I understand that funeral and cremation professionals deal with death every day, but the families they serve do not. For us, this was a son, a brother, our loved one, and one of the most painful experiences of our lives. Compassion, patience, and basic kindness should be the bare minimum in this profession. Based on my family's experience, I cannot recommend Maryland Cremation Services. Families dealing with the death of someone they love deserve to be treated with dignity, patience, empathy, and respect. Unfortunately, that was not the experience we received here.

Harman Funeral Home (and their Potomac Valley Cremation Center) were truly top-notch for us in…read moreevery respect. Even though we purchased the most basic of cremation services at a price far more economical than most others in the area, we were provided with truly superior customer service, courtesy, efficiency, patience and true compassion during our difficult time. I cannot imagine it being done better at any price! The option to complete all forms online in advance was very helpful to us, and Kellen was extremely patient & helpful, even as we had various delays on our end. She kept working with us (answering our calls & emails promptly) until we got our act together enough to complete the simple online process. Even though we didn't purchase the options for family visitation or any other services, we were provided full support by phone, email and in any way we requested, including the OWNER meeting us at a time of our convenience at the funeral home to provide us with the ashes. Speaking of the owner, Tim, he gets his own 5-star rating! Our loved one passed in the wee hours of the morning, and I was anxious about the arrangements for picking her up (I needn't have been). I called their number in the middle of the night, received immediate answer from an incredibly courteous & kind person who took the info & assured me someone would call me back very shortly. Within minutes, the OWNER, TIM, called me and patiently answered my questions, assured me in my distress, and never let on that I had caused him to be awakened from sleep in the middle of the night. I HIGHLY RECOMMEND Harman Funeral Home / Potomac Valley Cremation Center!

I tried to go a different route, but they left me with no other option…read more I called them for a quote to lay my father to rest. I asked them to email me the docs in case I decided to go with them, so I could get things going for my father.That's was on 1/13/2025. As for anyone in this situation, I had non stop calls from other funeral homes, family & friends. I never responded to them, so they took it upon themselves to pick father's body up w/o authorization or payment. The company I did hire, called the hospital to arrange pick up only to find out that he wasn't there! I was mortified! The hospital refused to give me any information on my father's where abouts. THEN Kellen from Harmans calls my son And leaves a message that my father was in their care. He was mortified because we discussed the arrangements. I called Kellan and she told me because she had phone number she was able do pick him up & she did me favor because after 3 days his body would go to the state crematory!!!Lies! The hospital and the company I chose confirmed that was a lie, as we had already had a plan in place. Both WVU Medicine & Harmans broke state laws! Neither of them will answer my calls and refuse to give an explanation as to how this happened! They won't respond to calls or emails.They wanted to secure that $ by picking him up! I even told them I'd like to discuss this matter & find resolution before leaving a review! They still failed to respond. No answer doesn't equate to removing someone's deceased loved one without a contract or authorization. Despicable! Do me a favor don't do me any favors! They refuse to return my father's body to the hospital or the correct funeral home! They made them come pick him up which was another 30 mins out of their way. Disgusting!