DO NOT DEAL WITH THIS COMPANY "MOTOR GALLERY FIVE DOCK, Terry Mullins comes across as a total gentleman and tells you everything you want to hear to get a sale completed. He has no integrity or honesty. We bought a 2015 Black Holden Colorado from him site unseen as we lived in Qld and I was undergoing chemotherapy from brain cancer. I specifically told Terry I can not afford to by someone else's problem. Terry said Paul my word is my bond I know this car I sold it to the bloke that has it now a mate of mine a property developer the car is immaculate not a mark on it, I said does it have service books and 2 keys yes of course mate. He said if you have any concerns over the car Paul can I advise you purchase a used car warranty. He went over all the options I wanted PLAN E as it covers the cars motor, gearbox, drive train transmission electrics and so on to the value of $7000 per claim unlimited claims for 3 years then I said hold up Terry that warranty is only good for cars up to 120,000 klms he said do not worry mate I know them well I will get it pushed through for you they will just need to inspect the cars log books nd service history which is perfect. Well the only books I got with the car is a warranty booklet partially completed at a cost of $3150 no log books, no second key 68 dings in total smashed rear light lens, front passenger side wheel damaged by transporter, smashed up rear bumper, none of the windows or central locking work consistently it is very hit and miss. Wiper blades were rooted car smells of cats piss or moisture more scratches than I could believe. Car pulls to the left all the time. I contacted Jesse, Terry's son the conman's apprentice conman son, told of my concerns he said why you telling me this I said because you took over the sale from your dad you invoiced me you communicated with me, no sorry it was dads sale not mine call him on his mobile I cant help you mate. I did Terry said hi Paul you got the car okay I said yes but not okay what do you mean he replied I said its nothing short of a smash up derby piece of shit not $37,000 dollars worth of car, Paul I am a little busy now can we talk after the weekend on Monday morning I said yes no problem. Monday comes along and Terry does not answer his calls I sent him a text letting him know i pissed of because the car got locked in shift lock and we had to wait nearly 2 hours for RACQ to get us out of shift lock hell as the button had been removed and even using a small screw driver to push down the release would not even work, further more the oil warning light came up on the dash board and low coolant both needing urgent attention as well aetys no service books or spare key. I called again from another number I got him he said sorry Paul I in training all day we can speak this arvo. Well that never happened. I have no emailed Terry Mullins aka Conman Salesman asking him where my pink slip or RWC Safety Certificate is and books and key and what was he going to do about all the damage on the car no reply. I have since emailed a further letter of demand on advice of fair trading NSW stating my concerns and a request for a full refund including freight back to Motor Gallery Car Sales Five Docks NEW SOUTH WALES. I have since spoken with Fair Trading again and filed a formal complaint and request for them to intervein and get my money back I am no longer willing to accept anything less than a full refund of the Total Amount including the extended warranty and freight. Beware of this dealership the 90 day statutory warranty is totally ignored they also break the law by not supplying a rwc. I am so disappointed in this bloke he lies and kisses your arse and tells you his whole life story including his dad getting killed by a shark in Moreton Bay when he was just 1 year old. It's sad but ironic how a shark got his dad and now he is a shark that gets everyone else. Take a good hard look at yourself in the mirror Terry Mullins you must be so proud of trying to rip off a terminally ill brain cancer patient, all I wanted for my wife and kids was a good reliable 4wd so that we can tour Australia all together before my time runs out. I can put my name to the above statement and I am happy that other unsuspecting customers be warned about this dodgy arse dealership known as Motor Gallery Five Rocks. Paul Klerck 0431 775 771 read more

After the untimely and unexpected news from our local mechanic that the engine in one of our cars was gone, we were faced with a repair bill that was more than the car was worth. We weren't exactly in the position financially to buy ANY car really, but had a budget of around $5000. With lots of searching we realised there were cars in that range, but many were older, or had lots of high kms. Still, amongst those there were some decent potential cars. We were looking at medium sized cars, and after speaking to our mechanic, had an idea what we should focus our search on (roughly). I realise $5000 isn't a big budget, but that's all roughly we could afford. With more and more research we came across the information from the MTA (and NRMA) regarding the sale of second hand vehicles and user warranties. Anything over 160,000kms or 10 years old (so 2009) was not covered by a statutory 3 month warranty, and instead only under Australian Consumer Laws. That narrowed the field somewhat, and again taking into account the Takata Airbag recall narrowing things further. I'm not a mechanic but a car enthusiast, so know a little bit about various car related things. Heading into the yard first thing we noticed was how well kept the cars were. None of those gaudy price stickers emblazoned across windscreens. None of those tacky "Cash for Cars", or "Cheap Loans" signs that tend to accompany the stereotype of the used car yard (along with the sleazy, slicked back haired, ever hovering and harassing car salesmen. None of that at all at Motor Gallery. It's a family owned business along with Auto Outlet Direct, and the family are proud to tell you that. Jesse was friendly, approachable, and laid back. Was happy to tell us all about where they obtain car stocks from, and there was absolutely no pressure at all. We asked for a test drive and he was happy with us taking the car with no license imprint at all. Car drove really nicely and ticked all the checkboxes we had via a car inspection app. After 30 minutes away with the car we were convinced. Arrived back at the yard and struck up a conversation with Clay about some stunning classics they had in the yard. Really laid back and friendly. With clear PPSR and NSW RMS checks, we went into the office and again no pressure from Jesse asking how we went. We told him we'd go ahead with the car, signed all the paperwork and was on our way with our new car. The whole stereotype of the "sus used car calesman" is smashed with these guys. They are honest, upfront, and respectful, and above all thing car enthusiasts. A few things Jesse wasn't sure about and he was open and honest in saying that. He explained the warranty to us (some reviews I noticed complained about this), so that shows they are learning from any issues of the past. One thing people need to do, is RESEARCH a purchase before buying. Don't impulse it. Understand your consumer rights and warranty periods, and research the car you are after heavily. Some reviews here the issues experienced are well documented common problems with cars of that age/km. In addition to this, before or immediately after purchase have your regular mechanic look over the car and get a report done. if you local mechanic gives it a pass, you are laughing. Personally, I would have no hesitation recommending them to anyone after an affordably priced second hand car, or something really special (and they have some special cars in the yard). To all the team at Motor Gallery / Auto Outlet Direct, well done and we'll be back in the future when it's time for another car. Thanks again! read more

Transparent communication and excellent customer service. No haggling, just a fair price up front. I asked about a used car and Jesse called me right away to discuss. He was open about the cosmetic condition and the missing log books, as well as the "no haggle" policy. They also made special arrangements for me to test drive, and ultimately purchase the car over the phone. I encountered a few problems with the car over the days and weeks following purchase but as soon as I let Jesse know he immediately commit to fixing them without any fuss. I've just got my car back from a large independent mechanic and it's in top shape - no issues found. Motor Gallery are a rare breed and really raise the bar for used car dealers. read more

very happy with my experience, i highly recommend this dealership. they have a variety of different cars, small, medium, large. they really go beyond to help you. i am very happy with my purchase. ill be back for sure and let all my friends know about this family run dealership. jess and terry are very honest and straight up, they dont beat around the bush. read more

Interstate buyer who had a very positive buying experience with this dealer. From first contact I received informative information about the car and the buying process. Finance was arranged by Motor Gallery as was the intestate transport. Car arrived on time and in as described condition. Overall a positive experience. Highly recommend. read more

I have purchased 3 cars now from Motor Gallery. Terry always takes car of me. He has a very good knowledge of cars and I always take my car back to have it serviced by their workshop. Their prices are genuine wholesale, priced way less than other dealers. Highly recommend, five stars read more

Thanks so much to terry and all the gang. Nice atmosphere about the place.Really helped me out with getting my new car and sorting everything out for me. Terry is an absolute gent and went out of his way to help me out much appreciated. Thanks again Áine. read more

Buying the car was an easy process. Terry arranged for the car to be transported close to home for me to give it "the once over". He was quite happy for me to take the car home there and then and process my payment the next day. Very good experience. read more

these guys are absolute frauds my daughter just got failed for going for her test because the car they sold was to dodgy.terry is a horrible to deal with.do not go there .they dont give a shit read more

What a fantastic place to purchase a car ! very happy with my vehicle. pleasant staff to deal with and a very painless transaction. I will certainly purchase from them again !!!! read more

excellent easy transaction done on a Sunday delivered on Tuesday to port Macquarie mostly texting which suited myself good people to deal with read more

imported a Lexus es300 from Jesse. There was excellent customer service with lots of communication. I absolutely loved the car.

since my last post they have agreed to a refund the matter is now closed

brilliant service, honest company, will recommend to anyone