took my car for a service and it came out with a dent on the door. Also a small crack in the…read morewindscreen now spans the length of the entire windscreen. Hornsby Mazda made no apology and refused to accept any responsibility for what happened to my car in their "care"

Hornsby Mazda,what a dissapointment.Took our CX-5 in to replace a broken tail light and got back a…read morecar with almost of of the important functions(music,phone,traffic alerts and who knows what else)completely gone.Pointed out the lost music,which they tried(and failed)to fix.Couldn't get us out of there fast enough and completely ignored all the other failed functions.Tried to talk to them about this issue today and they clearly couldn't have cared less.Very,very sloppy service and I would recommend others avoid this dealer for service-they have no understanding of the concept. Myles Reilly Castle Hill

Total rubbish service. Stay away. Sell the car to someone after asking me to turn up to inspect the…read morecar. I am the 1st person to make an enquiry. Sick of this scammer used car dealer. Stay away.

I bought my first new car from Pennant Hills Hyundai, and it will be the last I ever buy from them…read more I would also strongly encourage anyone thinking of a new car purchase to think about looking elsewhere for a vehicle. At the end of June 2017 we purchased a Hyundai iLoad van for our business from Jacob Cummings. He did the hard sell, and as it was the end of the financial year we drove a hard bargain. But when we agreed on the van we didn't expect a bait and switch and be told a few days later that we couldn't get the one with the raised tailgate and reversing camera built in, but had to settle for the model with the double swing doors and a cheap after-market camera that does not give an accurate guide of the van's footprint. I've already almost bumped into another car because the reversing camera indicates that there is clearance to the sides when in actual fact if I had continued reversing I would have scraped someone's Maserati. But we figured swing doors and an after-market camera small sacrifice to live with, and went through with the sale thinking we could get the camera upgraded or adjusted. However, when going over the vehicle I indicated we would probably get rid of the cargo barrier bulkhead. Jacob assured us that this was a pretty easy job, but upon getting it home I realised it was not. When I booked it in for its complimentary one-month service I said I'd like it taken out, only to be told when I arrived that this service was an involved procedure and would take several hours and I would have to pay for it. I informed them that I was told otherwise, so they checked with Jacob's sales manager (who I understand is Jeremy Dench) who passed on back to me through the service department that I had been misinformed by Jacob. Some might call this misinformation a lie - and if I had the time to clear it by my solicitor to ensure I was not slandering anyone I might be calling it a lie as well. Suffice to say we will never set foot in Pennant Hills Hyundai ever again, and will discourage anyone and everyone we know in or around Sydney to find another dealer to purchase their next vehicle off. I realise it's a first world problem having to drive a van around for several years that we did not even want, but when you commit to spending tens of thousands of dollars on a work vehicle you don't expect to be given a bait and switch and then fed 'misinformation' about it just so they could clear it out the door. I now have to outlay money to get a reverse camera that is safe, and pay to have the cargo barrier removed. Needless to say I won't be spending another dollar at Pennant Hills Hyundai. I hope they patted themselves on the back for their sales achievement and that Hyundai Australia were happy they were able to offload an end-of-financial-year model, but I'm very disappointed to the point of being borderline disgusted.

They give the word "unprofessional" a whole new dimension…read more First, if you do half an hour online research about the car you are interested in, you know already much more than the car sales person is ever willing to find out. Looking at the car we wanted, the sales girl, suddenly pointed at a dent in another car and was of the opinion that we did that. She went to get another junior sales guy who chased us out to the street, taking pictures of our licence plate and keep insulting us. Not sure where we went from customer service to kill all customers and their disposable income. Went down the road to another Nissan dealer and bought the car there.

I bought 2 cars there. Pretty rubbish service during the deal, but whatever…read more I am posting this review because I put one of them in for a major service- ie $1600 worth of service, which I was told would need an entire day. Dropped it off and sat across the road watching it sit untouched for an hour. Then got a phone call from their service dept telling me that they had put an entire crew of mechanics and apprentices on the job and my car was ready sooner than expected. Don't go near them.