Was looking at a 2013 lancer, pretty much brand new (nothing wrong with the car) and the dealers were very helpful until it came to the crunch. When I was first interested in the car I was told I HAD to put a $200 deposit on the car, even though at the time I only wanted to see how the finance would work out and wasn't 100% on this being the car I wanted, but I was told they wouldn't be able to look at the finance until I put the deposit on the car, when I was hesitant to do so (incase I changed my mind) I was assured that if that did happen the deposit would be returned no problem, this wasn't the case. I ended up changing my mind on the car due to multiple reasons and spoke to the dealer (Joe) and explained that I was getting a different car and at the time he was lovely about it and would speak to Lou about getting me back my deposit. After a day I had heard nothing, I sent Joe a text which he ignored, after a second text he proceeded to call me and tell me that he wasn't going to give me the money back because I had supposedly inconvenienced the finance guy (which was definitely not the case at all as I had already spoke to the finance company about changing my mind and they were more than lovely about it) Joe also insisted it was an inconvenience because they could have sold the car in the mean time. I argued that this wasn't what we had agreed upon and he then proceeded to hang up on me and block my calls. I then called Lou and he proceeded to tell me that I had signed a legally binding contract which had a 24 hour cooling off period and that it also had a cancellation fee of $250. At this point I had only signed a privacy agreement for finance which had none of these "supposed clauses" in it. After a 20 minute argument throughout which Lou attempted to convince me that I was legally binded to pay him a cancellation fee he finally agreed to put the money back into my account. All in all this experience was not great, these guys were arrogant, unscrupulous and incredibly rude..... I do not recommend them as a dealer at all. read more

I have purchased a few cars off these guys and it is great to have that old fashioned customer service still around. I have never meet a more honest Car yard and it is great that it is a small family run business as you can see the difference. I received an Australia wide warranty with all of my purchases and i really felt reassured. If I had any questions or needed anything fixed the owner was more than happy to assist. I never had anything major go wrong with all of my cars and the pricing at Beautcars is very competitive compared to most places. Every purchase I have made I have left with a smile on my face and have just traded my old car back into them. Great Service, Great Cars and I would definitely recommend Beautcars as a Car yard you wish to visit for a good quality second hand motor vehicle. read more