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    Motor City

    3.1 (15 reviews)
    Closed 9:00 am - 6:00 pm

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    Review Highlights - Motor City

    The staff is very welcoming, and again, I cannot thank Kati enough for being there for me as well!

    Mentioned in 3 reviews

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    CarMax

    CarMax

    (135 reviews)

    Poor Management, Wasted Time…read more I drove an hour to this location after reserving a vehicle online. The website made everything simple -- that's where the good experience ended. When I arrived, I waited about 20 minutes past my appointment time. After sitting down with the salesperson, I learned the car I came for had open recalls and couldn't be sold -- something they texted me about 30 minutes before my arrival while I was already driving. No earlier call, no meaningful notice. I had already been there nearly an hour. Management offered a $300 shipping credit (only usable at that location), which wouldn't even cover the typical shipping cost. They refused to apply it elsewhere or cover full shipping despite the inconvenience. Gas reimbursement required a printed receipt from before leaving -- unrealistic. I decided to look only at cars physically on the lot. I clearly said no white cars and no compacts. I was repeatedly shown white cars and compacts. Eventually I purchased a different vehicle after another long wait. During the test drive, the tire pressure light came on. I was told it was handled before delivery -- it wasn't. The car was also handed over dirty (filthy rims) and missing the actual emergency key -- I was given a plastic cover instead. The salesperson was polite, but management failed at communication, preparation, and basic follow-through. I've bought from CarMax before with no issues. This location was a completely different experience. I won't return. Four hours in-store for this level of execution is unacceptable.

    I had an excellent experience at CarMax. I could not be happier. The whole process was so easy and…read moreI was happy with the offer and the speed of getting it accomplished. I even got a free ride home.

    Yucca Valley Chrysler Dodge Jeep RAM - Wouldn't write all fees and add on, which was the first and final red flag

    Yucca Valley Chrysler Dodge Jeep RAM

    (145 reviews)

    I accompanied my son recently to look at and test drive a 2019 Nissan 370Z Nismo listed at $29,085…read morewith about 68k miles at Joshua Tree Chrysler Dodge Jeep Ram. We drove about two hours to get there, so we were hoping everything would line up. Overall, the experience started off really positive. Russell, who helped us during the test drive, was friendly, easygoing, and professional. When we asked about getting a pre-purchase inspection (PPI), there was no issue at all. They were open to it, and we signed the paperwork and took the car to a local shop we had already researched. That part of the process went smoothly. The inspection cost us $120. During the inspection, the mechanic found a few concerns, including a leaking rack and pinion and brake components that would likely need replacement soon. We already knew one key fob needed to be replaced since that was disclosed during the visit. Based on everything, we were looking at roughly $4,000 to $5,000 in upcoming repairs. The car itself was nice but not perfect. It had an aftermarket (carbon fiber) hood with visible scratches, visible sun damage on the spoiler and roof edges, and a few other cosmetic imperfections that we were willing to overlook. Taking all of that into account, we made an out-the-door offer of $29,000 and discussed it with Chris, who Russell passed us along to in order to go over numbers. Unfortunately, even after sharing the inspection findings, the dealership was only willing to come down $500 from the listed price, and that was before taxes, license, and doc fees. We were not expecting a dollar-for-dollar adjustment based on the inspection, but we were hoping the $4K-$5K in upcoming repairs would be reflected more meaningfully than a $500 reduction. That gap didn't really reflect the condition of the vehicle in our view. Because of that, this ends up being a 4-star review. Russell and the overall customer service experience were genuinely good, and the PPI process was smooth and hassle-free. The only real disappointment was the lack of flexibility on price after legitimate mechanical issues were identified. One takeaway for anyone shopping for a used car: always do your due diligence and get a pre-purchase inspection. It can easily save you thousands and gives you a much clearer picture of what you are actually buying. In short, good people and a solid process, but limited willingness to adjust price based on inspection results.

    To Ashley: (with a special thanks to Dustin and Nick too) I…read morecan honestly say this was the best car-buying experience I've ever had. From start to finish, Ashley greeted me outside when I drove up and I drove 2.5 hrs to come visit the dealership. She was professional, knowledgeable, patient, and genuinely focused on making sure I found the right vehicle rather than just making a sale. There was absolutely no pressure, every question was answered thoroughly, and the entire process was smooth and stress-free. Their communication, attention to detail, and commitment to customer service were outstanding. I cannot say enough. If you're looking for someone who truly cares about their customers and goes above and beyond, I highly recommend Ashley... she is your go-to gal. You will be treated with above and beyond service. I will definitely be returning for future vehicle purchases and sending friends and family their way. Thank you for such an incredible experience! Warm regards, TMT

    Motor City - usedcardealers - Updated August 2026

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