Horrible CS and even worse management who lie to hurt their customers. Not only is their shipping atrociously slow (11 days to ship and 18 days to deliver - far outside of the times for UPS Ground or USPS Priority Mail as noted on their website)... Not only do they not take any responsibility for delays and blame 'outside warehouses' when the customer inquires about the delay... Not only do they try to force customers to pay return shipping and restock fees when the customer finally requests a return/refund because their item arrived far too late to be of use... Not only do they stonewall the customer when they request a full refund... but then, after 20 days of the customer trying to resolve via email, when the customer finally is so tired that they submit a charge back with their credit card due to hugely delayed shipping and refusal to accept a full return without return shipping or restock fees... then they have the GALL to claim IN WRITING that the customer never contacted them to try to resolve the matter in the first place !!! Blatantly lying to a credit card company when there is a long chain of emails that says otherwise. I sent these emails to my CC provider and they immediately saw what was happening and credited me. The owner/boss is evidently ok with lying to hurt customers. Just incredible. Never again. DO NOT SHOP WITH THESE PEOPLE - save yourself the headache!! read more

MotoMummy - Their response to my charge back inquiry - Lying about me not contacting them to resolve. - Motorcycle Gear Near Me - Round Rock, Texas

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It's unfortunate I can't rate this experience less than 1 star. I ordered a NEW, Shoei GT Air II helmet from Amazon that was fulfilled by Moto Mummy. I open the Shoei GT Air II box and much to my surprise it contained an obviously used, badly damaged Arai Corsair helmet, a tinted, damaged fake face shield that was not even attached (they slapped some hardware for installation in a separate bag), and had the gall to slap a Shoei GT-Air II sticker on the shield trying to pass it off as an authentic Shoei pin-lock system. Most blatant fraud I have ever experienced from Amazon. This reseller should be banned from the site. I mean really, did they think they were going to get away with this? I'm done with Amazon. Going to a reputable motorcycle equipment site for my future purchases. read more

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Please read before you order from this company !!!! I can even rate this company even with 1 star !! but i have no choice I called to place an order for my bike of guardrails. I spoke to an Andi and was very specific I did not want to order something wrong because dont want to go through returning so she suggested the part number. I order it and sure enough its the wrong one! I call her and she said to send it back and sent a return label and said she would check on the correct part for me. A week goes by I just told her to refund the money and they did a partial refund.I called and was given the run around with her and Andrew and finally I get the manager Arron who supposedly after an escalated conversation said she was the owner. I explained that I should not get charged for an error that Andi made I ordered what she said was the part for my bike. Unbelievably enough she said that I order the part after me explaining that I ordered what Andi said I needed. People this is the WORST CUSTOMER SERVICE I have ever encountered. The final outcome was that I was out money because of there error and they did not want to recognize it as there error and lost money !!! read more

You cannot shop in store here. You have to dig to the bottom of their website and select contact us to know this. It is not obvious. I was hesitant to come here based on all the bad reviews but this sealed the deal for me. read more

Motomummy is awful. They make a mistake and then I have to jump through all these hoops to try and get a refund. It is sad that a company will treat people badly for what should be a simple return. read more

Ordered in stock products on 5/29 They shipped 6/4 UPS lost both packages Motomummy refused to reship or refund on 6/11 and suggested I call back on 6/14 On 6/14 I requested a refund or reshipment. I was told nothing would be happening until UPS completed their investigation. On 6/15 I called ups and was told a lost package claim had been completed for one of the two packages and the second was in process with a likely identical outcome. UPS instructed me to contact the seller for a refund or reshipment. The missing packages are the property of the shipper. What becomes of them should have no impact on me. Owner of business Corey Young stated that he will review the recordings of phone conversations I had with his staff, specifically his wife, who singlehandedly removed any desire I had to give this company any benefit of any doubt. I was never informed these calls are recorded and I reside in one of many states requiring two-party consent. This is a unprofessional business that should be avoided. I have shared this story with local motorcyclists who have, unsurprisingly, told me this is on par with what they have heard from other riders already. I have opened a PayPal dispute. I guess I learned my lesson (to avoid this business despite their low prices) the hard way. I hope this review saves others from similar agony read more

Terrible experience and even worse customer service! I ordered a pair of Dainese 4 stroke evo gloves that came with an obvious manufacturing defect. When I contacted them about it, I was told that even though it was not my fault, I would still have to pay a restocking fee AND I would have to pay for the return shipping. That is outrageous and I have never experienced a policy like that from any retailer. On top of that, it took way to long to come to a resolution with their customer service team. All buyers should be cautious. Save yourselves the trouble and look elsewhere. read more

mommy are crooks, DO NOT DO BUSINESS WITH THEM, sent me damaged parts, had me file a claim with UPS, and when a refund was issued, they kept the money, then ball face lied to me long enough that it was no longer their problem due to "company policy " now they have blocked my calls and emails... trash business... read more

Terrible experience and even worse customer service! I ordered a Stomp grip, nothing in description mention it was black, from the website it looked clear. When I contacted them about it, I was told that even though it was not my fault, I would still have to pay a restocking fee AND I would have to pay for the return shipping. That is outrageous and I have never experienced a policy like that from any retailer. On top of that, it took way to long to come to a resolution with their customer service team. All buyers should be cautious. Save yourselves the trouble and look elsewhere. Stay Away. read more

Good Online place to get your sprotbile (sportbike) accessories! A good selection with great online prices compared to other online places. Free shipping to boot! I would of gave them 5 stars but I gave them 3 because I had placed an order with them for brake lines and they hadn't shipped so I emailed them and they (MM) were speedy with their response stating that the break lines had to be custom cut before being shipped. MM should of emailed me to let me know of the extra wait. Other than that the rest of the service was great. edited: 8/26/08 Their customer service is a bit off. I had to email them 3x to get a response and they'd rather have you email them than call. Not to mention they didn't take back a brand new pair of stainless steel breaklines that I wanted to return. They told me that "the SS lines are custom cut for your moto so we cant take that back." Maybe I should of read the fine print but a supplier of a product should always be able to take its product or a product they support back especially if I haven't used the break lines and they're still in the packaging. edited 3/2/09: I always give services the benefit of the doubt. So this time. I order $800 plus dollars worth of stuff. The only complaint I have is they had one product that was advertised @ $425. they email me back saying "we cant honor that price. The price is $490" Sheesh, ok I've never heard about online businesses not honoring their advertised prices but ok cool. So I email them back and ask since this mixed up happened can they at least match an online price ($480) for the same item at another company. MotoMummy matched the price but it took a whole day to respond. The reason I keep going to this place is they have a large selection on what you need so you can get everything in one place. I really want to give them a higher rating but they really need to work on their customer service. Especially the thing about them wanting you to email rather then call for your customer service. read more

Purchased a battery from them according to the CCA's and it turned out that they made a mistake on their chart. I needed a 360 cca battery, but they sent me a 300 cca battery. Because of the pandemic and hurting businesses, I decided not to get upset and give them the benefit of the doubt. Being honest, they did offer a small discount on the next battery as soon as the other was returned. I declined the small discount because I wanted to help them out and do my fair share by paying full price. Upon returning the battery, it got held up at UPS for whatever reason. Someone had to get a hold of someone else and get it straightened out, but it was beyond my control. After calling Motomummy several times and following up, they could not give me any dates or any real information. Went almost a full month with no battery and no refund and a bunch of calls chasing them. I finally get a voice mail a few days ago saying that they received my battery. When I call them, the employee said that he just received the battery "today". Not sure how that was possible if I had gotten the phone call a few days prior, but it didn't matter. After the long wait and the runaround, I was a bit upset and decided to take the new battery but it would have to be at a really good discount. But to no avail. The new guy I spoke to gave ZERO discount. It really shows that they don't care to make things right with customers. In my honest opinion, places like this one need to go OUT of business. We customers do not owe these places anything. Overall, I just don't like how they operate and will never recommend them nor shop with them again. Next review... BBB read more

Cool place, first time here. Helpful staff, chill environment, plenty of stuff in stock with unlimited supply via online purchase (being that they're a warehouse.) Staff is knowledgeable, which makes the experience all the better for it. read more

MotoMummy - The only bikes on the floor, but worth the space. - Motorcycle Gear Near Me - Round Rock, Texas

They clearly don't use their products. I received a motion pro u joint tool yesterday and used it according to the manufacturers directions, and it clearly didn't work right off the bat. I contacted them that day. It was poorly engineered, and worthless. I contacted Moto mummy and they sent me an email back saying that it was used there's nothing they could do. How could I possibly know it was garbage until I tried to use it? Terrible service, selling junk products, avoid them completely. read more

This company doesn't even deserve one star. They charge you bogus restocking fees, making up reasons to charge you. I wish I would have seen all these negative reviews! No wonder you have 2 stars!!! The reviews speak for themselves!!!! read more

Ordered a M4 Carbon exhaust for my 2021 CBR1000rr ABS...turns out that the exhaust does not fit an ABS model for whatever reason...tried to return it and get my money back but they insisted that I can't because it was a 'special ordered part made special for my bike'. Customer service told me that I should of gotten an email saying that this part was a 'special ordered part', that was never the case. Online stated that they had '23' in stock and was going to take a few weeks to ship. Not only did their return policy state "We cannot accept returns or exchanges on an item that was specifically made for you. If you placed an order for an item that was a special ordered item, you should have received an email from us letting you know it is being made for you', I NEVER received an email stating that, so how would I have known...especially if you said there is 23 in stock? smh.... read more

Seller accepted order and could not provide within quoted delivery dates, so canceled within the hour. Now they want to charge a restock for for something that hasn't shipped or even been pulled from the warehouse. STEER CLEAR of these crooks. read more

Motomummy canceled my order nearly 4 weeks after placing my order due to a negative feedback I left them regarding receiving the wrong item last year. Unprofessional. read more

I would not recommend this coming to any of my fellow riders! The customer service is terrible!!! We placed an order on the 27th... Savannah said if we paid for the order the same day and paid extra for 2 day shipping we would have the item by Thursday... as of today... only a shipping label has been created. When I talked to Erin today... she couldn't give me any information on my order. She told me she couldn't refund the $75 bucks we paid for 2 day shipping and wouldn't be able to do anything for 5-7 pending a UPS claim. Not once did she offer to send out a new one and we could refer the original order or apologize. My brother is a fallen Marine... I would have expected more from a veteran owned business!! read more

BEWARE!!!!!!!! Seriously, read the reviews!!! If I could give them zero stars I would. Bought a pipe online and the pictures were completely different from what I received. Also, it didn't fit the year and model that the website indicates would be compatible. Worst customer service ever. They were disrespectful beyond belief. Finally got a manager on the line after being yelled at and she lies to me about getting a full refund. She had emailed the same thing - full refund. But, they tried to charge me a 20% restocking fee when it was their error in the first place. I had to dispute the charge on my credit card because they were completely dishonorable. Thankfully I had the email stating I would get a full refund. I don't care if they give stuff away free, I will NEVER have anything to do with them again and I tell everyone the same thing. read more

First, they post a BlackFriday deal with discounts on parts and some free adjusters. I place an order with my office address and i got a reply from Corey, that they cannot ship to my office address since their "software" finds it as residential. They have to ship to my residential address. I tried to explain him that his software may have wrongly concluded that my office address is residential. I also provided him references from ups website & google. I even explained him the reasons why i do not want my home (billing) as the shipping address. UPS/USPS messed up the door (even though there are only 4 apt's within the complex) many time. Hence my office address is much safer & reliable. Fedex/USPS/UPS comes to my office twice a day (even without us calling them). And, motomummy say, their software for address verification complains it is a residential address? Am in the payment industry, and i understand what address verification softwares/plugins are for and sometimes they are not updated and that is when you call in a customer and go through security questions for verification. He wouldnt work with me on that. He then suggested, i checkout through google checkout or paypal. Cool, i did a re-order via google checkout and again they cancelled it. And, now they say "security reason" I posted on their forum, a honest feedback on why they should not have cancelled my first order, but appreciated their good customer support & interaction. They took it personal, showed off their huge ego, and deleted my account/post and cancelled my 2nd order. Corey/Erin from motomummy - If you guys post at Barf, what you did is not "customer service". understand your prices are rock-bottom, but you just cannot take customers for granted. Learn customer service ! I understand everyone will jump in and say "buy local" ; but online still saves bunch of money in shipping + tax. I called local stores first before ordering and they were way over the quotes i got from motomummy, even better with their blackfriday deals. read more

These are the worst people you can deal with talked to the owner rude!! Drunk with power puts customers last cheap products used and they say it's new!!!! Be aware!!!!! Buy somewhere else!!!!!!!! Custemer service (owner) the worst read more

The best one stop motorcycle race shop in the country. I've done business over the phone, online, and in person and they have never failed me. Always have great pricing and customer service. Go see Danny for all of your invoice needs. read more

I came here for a bike night meetup -- all the staff were really nice and helpful. I ended up getting some very protective gloves, air filter, helmet cleaner and fender eliminator kit. Erin was very knowledgeable and friendly. The staff is pretty professional -- they aren't the over friendly/fake type but they aren't snobs either. Like most local bike shops, they're not a huge location -- but they can order whatever you need at a good price. I'd come here more often if I didn't live all the way in Buda. Overall I give it 5 stars. It was clean, they had nice gear, workers who actually ride and they didn't bs. I'll be back! read more

They have good prices and were friendly, but when I tried to cancel an order I had made 6 minutes prior that was in error I was told I could not cancel it. They were polite, but the fact that I'm now on the hook for $284 (or having to pay a $28 restocking fee plus shipping for a return) for a mistake I quickly tried to correct just doesn't seem fair to the customer. It really sours me. I hate buying from Amazon, but things like this just make it the better option. read more

They have the worst customer service I have ever seen. If you write a somewhat bad review they will ban you from purchasing, instead of trying to resolve the problem. They don't care about the customer at all and they don't follow their own policies. read more

Just stopped in and the associates Erin and Max were amazing. As a first time rider, they were fantastic at putting all the details in layman terms. They walked me through boots, gloves, helmets, jackets, and all with extreme patience. I couldn't have asked for a better experience. They made a daunting trip super fun read more

Motorcycle Parts/Accesories Good: * Once in a while Discounts awesome! * Fast shipping , FREE If Qualified No need to call Customer Service, But was follow up on a return questions by email, fast! Needs more products, website its ok to navigate , read more

Over the past few years I have spent thousands of dollars with MM The staff understands motorcycles and track riding. If they don't have a part in stock they can get it quickly. All my transactions with them have been fast, smooth, and delivered as expected! Love working with Motomummy !! Just picked up a new Shoie Helmet, Arai Helmet, tank grips and some other odds and ends. Great place !!! read more

Great prices and extremely helpful staff. Just bought my first full face helmet there and those guys are patient and know the gear they sale. read more

Totally unreasonable. Terrible customer service. I will never do business with them again and caution you strongly.

Rip Off Fraud Stay away Bad business practice They made a mistake with my order and took a 20% restocking fee Never again will I do business with them. read more

I'll just post my email conversations with them so you can understand my frustration. I ordered a part and was told different things from different staff. On top of that. The item didnt come until a month later. Nowhere on their site did it say the item was not in stock etc..this email starts halfway. Purchased on the 1st of Feb. I've been ordering since 2008.. good transactions.. but this one drew the line. MotoMummy Feb 6 to me It looks like we are expecting it to arrive on our shipments tomorrow. We will send you an email with the shipping details once we receive it. Erin MotoMummy Staff ME Feb 7 to MotoMummy Hi did you receive the item in your shipments.. can I please have a status update . thanks again MotoMummy Feb 7 to me We got them in, but not the red's and blue's. Those are on a shipment right behind it and should be here early next week. Corey MotoMummy Staff ME Feb 7 to MotoMummy ok thanks for the quick reply! :) have a great weekend ME Feb 11 to MotoMummy may I please have a status update on the order? if the item came in..etc thank you corey and erin order # 121072 ________________ MotoMummy Feb 11 to me We are still currently waiting on the brake lever guard in red. They should be arriving with our distributor early next week and then they will ship them to us. We should receiving them late next week. Sorry for the delay. Jeremiah MotoMummy Staff ME Feb 11 to MotoMummy Hi, I don't want to be a nuisance. I've been ordering from motomummy since 2008. I was big on the forums gixxer.com.. when I was first introduced to corey through forum chat. My only gripe is during purchase the item didnt state is was backordered or not in stock.. -no problem there..but then I was told it would take a couple days, no problem again, then i was told next week, no problem, now I'm told another week.. i don't really mind but then again its frustrating. If at all possible did you get the black color in? if so would you be able to ship that out over the red, or would i have to redo the whole purchase process.. please let me know. I love motomummy, I have nothing but good things to say of the place, and wish the business to prosper.. I was just a wee bit disappointed in hearing that i would have to wait another week. Please if possible can you ship out a Black version of the driven brake lever guard. If not then I'll wait for the red. i was hoping to receive the item by this weekend. Thanks again. _____________ MotoMummy Feb 11 to me Most all online hard parts specialty shops don't have their inventory live for a wife variety of reseason. One it raises prices to implement that, two most smaller hard parts shops don't give us their inventory so we can't update the feeds, etc. black, Blue, and red driven brake guards are all on backorder at this time. Driven keeps changing the eta's as well. The solid eta is next week though. The end of this week the distributors get them and then out to dealers. Most all lever guards are in high demand now as people realize they need them to race and many waited till the last minute to get them. We have a few privateer dion devices headed our way in black (all colors are sold out) and all factory dions are also sold out, but we have one black in stock. Corey MotoMummy Staff _______________ ME Feb 11 to MotoMummy Wait.. you told me you "got them in" but not the red and blues.....Now you're saying you got none of them in? here are your exact words.."We got them in, but not the red's and blue's. Those are on a shipment right behind it and should be here early next week. Corey MotoMummy Staff" _________________ MotoMummy Feb 11 to me i understand your frustration, but we give you the most updated information that we receive from our distributors and from the information that they receive from Driven. That is the only information that we have to go on. Had we known that it was going to take 2 to 3 weeks for us to receive the item, that is what we would have told you from the start, but unfortunately that was not the information that we received from the distributor. This is how we have been doing business for the last 10 years, and unfortunately not something that we can change as the ETA that the manufacturer gives us is the only information that we have to go by. Please let us know if you would like to continue to wait for the Driven lever guard, or if you would prefer to switch to a different brand or cancel the order. Erin MotoMummy Staff ***** So Just a heads up buyer beware.. Items use to take 2 days to get to me on any order... NOW it takes a month. I could care less about the amount of time that it took. The customer service is HORRIBLE & I didnt want to cancel and wait another who knows how many days for my money to come back to my account. read more

Its an amazing place to grab parts and gear! Super friendly staff. Amazing prices on the gear. I prefer to shop local. Tyler and Andre are awesome! read more

Heard a lot of good reviews with them. Unfortunately they wont tell you if items are in back order. The worst part is they don't even email you. I emailed them about my order over a week for an update and they stated it was back ordered and they even lied to me about them sending an email re: the notification. They emailed me a copy and paste of a false email and they said they did notify me. They did however now upgrade my order for the one read more

I would not recommend ordering parts from this website. I ordered a fender eliminator for my ZX10R and didn't receive it so I emailed them. After I emailed them they told me that they didn't have it in stock and that they were waiting for the one that I ordered to come in. I emailed them back and told them that either I got my part or I need a refund so I can get it elsewhere. I saw an email come through stating that the order had been shipped and they have me a tracking number. I then tried to track my item and it could not be tracked. After a week of games I then called them and told them that I wanted a refund and I will get my merchandise elsewhere. Well, I took it elsewhere and I should receive my part within a couple of days ( free shipping). If you get excited as much as I do when you order a part for your bike than I would not recommend that you use this site. I've used other sites and the parts come pretty quick and for them to not even have my order processed after a week is ridiculous. Place out of stock on your website or something, what's the big deal! For what it's worth. read more

Yet another disatisfied customer for MOTOMUMMY. Only thing quick here was billing the account. Every Thursday say answer.... They are shipping Friday or Monday. Even owner ability to keep customers happy is comical. Do yourself a favor and pass this place up on your google search........ Read the rest of the reviews read more

Things are ok, until you have a problem where the owners are wrong So, how do I put this? Oh yeah, I spend money on my bikes and spare absolutely no expense considering your entire life depends on the operation of just two wheels and some really tiny brakes with a lot of stopping power; thus, cheap isn't my game, I pay to play. I am no stranger to spending money with MotoMummy either, CapitalOne and my bank account can vouch for that. That being said I only buy quality parts designed to fit and this leads me to the last experience I'll ever have with Motomummy and take my business elsewhere over, I am really not kidding here, a $15 banjo bolt. I bought a fully race prepped CBR1000RR and the only modification I wanted was to install dual brake lines, which as you all know requires a double banjo bolt. This bike also has a Brembo Radial Master Cylinder part number XA7G710, to reference this isn't the standard $300 master cylinder but the $2,000 master cylinder. I procured the brake lines, from MotoMummy, and then was sold the double banjo bolt, which they said was from Spiegler. I went home to install it, using the washers provided with the brake line kit. Upon installation and using recommended torque values, yes I torque everything to spec, I realized the bolt thread length was too long. Measured using my dial calipers, which have an NIST certification, the bolt thread depth was 1.85cm and the washers provided were 1mm thick. Given the Goodrich banjo fittings were 8mm thick and the "Spiegler" bolt thread depth was too long, it would require 2mm thick washers to, maybe, fit properly, but it would have still been in question. Fast forward, I contacted MotoMummy and went to their store, which is a 1 hour and 22 minute drive for me, a long trip and a waste of diesel fuel in my CTD truck, but I needed this working ASAP so I made the trip and this is where everything fell apart. The actual business owner did everything in his power to ensure he was always right because, as some have discovered, he is never wrong, narcissism at its absolute finest. I was told to simply "cut the bolt" to make it fit. Well, ok, sure, maybe some people will but given my background in engineering and knowing about this thing called "Standards", for which bolt manufactures follow, I declined such insane advice and asked he just procure the Brembo double banjo bolt or the pro-bolt equivalent (FYI, Goodrich also sells a double banjo bolt too), I was willing to just pay for another bolt and trash the old one, NEVER asked for anything free. The business owner consistently declined and stated these are just "universal" and "everyone" HAS to cut the bolt. Now, I will say this, he at least pulled out a bunch of other banjo bolts (from Spiegler he said), none of which would have fit to begin with anyways. So, instead of just losing my cool, told him to keep the cheap aluminum bolt and left. Now, I have ordered a BF Goodridch double banjo bolt, a Brembo Double Banjo bolt, a pro-bolt double banjo bolt, and then ordered 3 other random, generic, double banjo bolts. All of these bolts followed exact specification with 1.1cm thread depth and fit PERFECTLY with absolutely no modification. In fact, I was told by all manufacturers, paraphrasing here, "Cutting the bolt is not an approved modification and could result in undesired operation all the way to catastrophic failure of the braking system. Because banjo fittings can vary in thickness by about 1-2mm, it is best to have different washers available, varying in thickness, to ensure proper fit". Last, but not least, I contacted Spiegler and requested their bolt specifications. The guy was ULTRA helpful and even advised they don't actually manufacture their bolts, they just "come in a box". So, nothing against Spiegler, but those aren't your bolts, you're just putting your name on them. However, I was told they ONLY make ONE size of bolt and the other bolts MotoMummy was presenting to me could NOT have been Spiegler bolts. Oh yeah, almost forgot to mention, the owner was arrogant to say that no one would provide me specifications on the bolts. Well, how about this, not only does Pro-bolt provide their specifications on their website, everyone else does too and are also incredibly willing to email you back within 24 hours with their engineered bolt specifications, all of which follow ASTM specifications, go figure. Oh yeah, one more thing, the pro-bolt wasn't a "$40 bolt" like you said, it was only $4 more than your cheap aluminum bolt. Also, those "special washers" you talked about are not "special" at all, in fact, every other vendor says they just use the same ID and OD washer, but vary the thickness from 1mm to 2mm, no "stacking" of washers is ever required to make something fit. Its a shame because I did enjoy working with some of the people there who helped me get the gear and parts I needed; however, I judge no one by how they behave when the times are g read more

Listen to the other yelpers. This is a bad place to buy from online. They try to rip you off in anyway possible and even after that they will send you threatening emails. I am not sure what more to say then what has already been said, But you have been warned. There're much better retailers and online retailers for motorcycle parts. read more

Surprised with a 20% return fee of $175 on a big item. Careful with these guys -- have had a reasonable experience with them prior otherwise. read more

Great online prices, but ship to your house because customer service is lacking. I give them 2 stars now because I received an email to rate them on some other site, put 3 stars, and then was emailed by the owner and verbally attacked - he blamed me for the rating because I didn't know what this valve bit was on a tire and because I didn't ask for help with the tires in and out to my car... then my friend tried to defend me as a new rider and he told my friend that he was not welcome to shop there anymore. I'm pretty sure they resolved things, but geez extreme reaction for a general "it was ok" rating. I would have upped the rating had he responded with concern about my experience instead of blaming me. at least it's a big city and there are other shops. :) read more