Gouge gouge gouge gouge gouge gouge gouge! Flights were cancelled today and when we booked online…read moreat $60 a day rate one way the rep delayed our booking by Walking away from the booth in the middle of our transaction! When another attendant came to finish the transaction the price jumped to $500! And I heard some customers say they were quoted $1,000!!!! They did not honor our online rate! Shame on you! Unscrupulous business practices taking advantage of consumers. Shame on you shame on you shame on you shame on you shame on you! Shame on you! Shame on you! $&@% &&$!!!!

Recently rented with Hertz, as a Gold Member. Picked up at the Denver Airport and drove to Aspen,…read morehad the car a total of less then 5 hours. Easy trip and drop off until the day after, I received my final receipt and saw a $199.02 "Smoking Clean Fee". This came as a shock since I don't smoke cigarettes, weed or any other substance. After contacting Hertz direct line, I was told that I'd need to speak to the actual location. With no answer to the phone, I went to the location to dispute in person. I spoke with Joe and Ashley. They brought the car up and claimed it "smelled strongly of weed." I didn't smell anything, but even at that, "smell" isn't legally something a cop can convict or prosecute on, so the fact that Hertz is using that as a valid claim to add a charge more than my rental is truly a treat. They then claimed there were photos of ash. I've attached the photos Hertz claims are these "ashes" and charges to this review. I KNOW I didn't smoke in that car and I KNOW I'll never be renting from Hertz again. I followed up with a complaint to the BBB, but renters beware. With "smell", it's their word against yours. Thankful that my Credit Card Company is able to mediate this transaction and get me my funds back, but disappointing that Hertz as a company, and at the Aspen location, find fulfillment in fraudulent charges toward customers.

DO NOT RENT FROM ENTERPRISE RENT A CAR at The Denver AIRPORT to be dropped off at the ASPEN…read moreAIRPORT location one week later unless you like to be stressed before your flight. There was no one at their ASPEN AIRPORT LOCATION at 12 Noon (we were right on time as per my rental agreement). There is NO sign where to find Enterprise as it is off the airport premises ( at a local Inn) without any directions as to where to find the agent and how do we get a ride back to the airport???We had to drop the keys in a lock box in the INN Lobby park the car outside the Inn and almost missed our flight it took so long. It has been over two and 1/2 days later and at least 6 phone calls to Enterprise Customer Service to find out if they got the car and email/text/send the receipt to me. NO reply yet from customer service but ("we are still working on it)I will never use them again.

I can't believe how great Philip Barrett was in setting us up with a great one-way rental for our…read moretrip back to Denver after being in the Aspen-Snowmass area. We were in and out of there in 5 minutes, and drove off in the nicest car I've driven in years! Such a great experience across the board.

Filled the vehicle across the street from rental car return. No more then a quarter mile driving…read moreafter fuel top off and was charged $16.99 fuel charge.

Very impolite experience and treated disrespectfully and rude. Wanted to add driver but the guy at…read morethe counter say something wrong shows up in the system and could not rent the car. And start to accuse customer in the face there is something wrong with driver license (fraud)or maybe got ticket. Have been renting with other company's just a month ago and nothing wrong with my DL. Contact Avis customer service and been told nothing wrong on their online end, does not show any issue with driver license. Have to pay extra for insurance coz could not add driver. And it is very rude to make assumption, and say something wrong with ID and May got ticket to customer in the face. And refuse to rent coz lot of trouble even though the reservation has been made in advance online. Highly do not recommend if want pleasant and smooth vacation. This could really ruin the mood and time. Could be back and forth service coz they might not know what they do.

Emerald member. Had a reservation for over a month. Upon arrival I was told they were oversold and…read moredo not have vehicles the capacity I require/reserved. He mentioned they could trade cars with Avis, and even though Avis had availability, National was unwilling to cover the rate difference. I'm now paying more than $600 over my reserved rate! Want a credit. ** UPDATE ** - National offered no credit or accommodation. Terrible Service! https://www.reddit.com/r/seinfeld/s/98rnD2Fn1T

This was the only rental car agency that still had vehicles when we were on our third day of…read morecancelled flights. The manager is super friendly and the rental process was easy and seamless. We had no issues upon returning our car to Denver airport.

Our recent experience with Budget overall was awful. After multiple phone calls to the 800 number…read moreto explain that we had a weather situation (I-70 road closure with a fatality) that would not allow us to return our car on time, we were told the only way to request an extension w/o a charge was to call the desk where we would return the car. That was a joke. Dagmar told us they had no control over the weather and we would be charged for another full day. She acted as though it was a bother to answer the phone. We have rented w/budget many times in the past, but no more. A total lack of customer service from the moment we picked up the car.

I spoke to Jordan in this office. We told him that we needed a new carseat because ours did not go…read moreinto our car. We were told that we were bring picky. We asked if we could get a new car that would fit with the carseat and Jordan told us that he could not guaranty a car and that we were "obviously trying to set him up" he was one of the rudest representatives I have ever spoke to. I would avoid this location if at all possible and I would even avoid budget all together. Hopefully they can hire good and helpful representatives because right now if they are anything like Jordan then they are horrible!!!

I came here to write a review and I'm not suprised this place has so many 5 start reviews, the…read morecustomer service spot on, amazing! We rented a X5 in Denver airport that had malfunction AC. After a brutal 48 hours of non responsive phone customer service Gosia helped us and with less than 5 minutes we were out with a brand new X5, Keep on the good work (: not sure why the reviews on yelp are way worst than google... I reside with the googlers on this one, 5 stars!

Folks, Do NOT rent from this SIXT location. First, they assessed a "cleaning fee" of $150 and after…read moreI gave them a bad review on the SIXT website they charged me a $597 "damage" fee for a scratch on the passenger door that I did not create. Also, since I never saw the scratch and they did not send photos - I suspect they made it up. These folks are real thieves. Do not do business with them. Be careful.

Easy breezy car rental! I love small airports! Hassle free, off the plane, in the door, to the…read morecounter, handed keys, out the door, to the lot, buh bye!!! All in less than 5minutes. For a woman with no patience this is quite ideal. I flew into town for the Aspen Valley Marathon and needed a rental for a couple of days. Alamo completely met my needs. Great customer service!

The young man that works the desk at Alamo/National was incredibly helpful, when the desk operators…read morenext to him with other companies were just punching the clock. He was friendly, informative and hard working - literally ran to a distant car lot in a blizzard with his ski goggles on to find me a much needed car when our flight was cancelled. Thank you, sir! He deserves a raise or big New Years Bonus! Service like that is hard to find and should be rewarded.

I rented an SUV from Rifle, CO to drive to Aspen. I was riding on a private plane that got sent to…read moreRifle because we couldn't land in Aspen. I was desperate and rented from Go Rentals as they were the only choice I saw at the airport. i returned the car an hour and twenty minutes after I rented it. The rental charge was $300 plus a drop charge of $200 plus tax for a grand total of $589, and the rental agent NEVER TOLD ME HOW MUCH IT WOULD BE. It was in the fine print, but who reads that. if there's is any alternative possible, DO NOT RENT FROM THESE PEOPLE!

Go Rentals ASE is top notch!…read more I came in with my family on a 5 day trip just after Christmas and received such great service. Their pricing was competitive with other rental companies that my husband check with. What other rental company will deliver to your home for no extra charge?! I will definitely use then every time.