One of my employees and I attended a Christmas Dinner last night in the event center. This is the…read moresecond event I have attended at this hotel. The event center has a separate entrance from the main hotel. Our large group was seated for a plated dinner, which started with a Fresh Greens Salad. The entree was Roasted Chicken, Mashed Potatoes and Green Beans. We had Cheesecake for dessert. The staff did great taking care of our large group. The food was very good. Sorry, no photos.

Historic Hotel in downtown Berea. Rooms are small, so is the bathroom; both befitting the style of…read morethe early 20th century. Property is well run and very clean. You can tell who the students are, they all wear blue button down shirts! The hotel has a white table cloth dining room. Students are involved in the running of the restaurant. Service on our day was ok, the food was pretty good. Check their website for current menu. Many southern style offerings. We were in town visiting the world class Janis Ian exhibit. Quaint location south of Lexington.

This is what a roadside hotel should be! Extremely clean, friendly, comfortable, quiet and right…read moreoff 75. When we rolled in close to midnight, we were greeted by Arthur who was the friendliest and most helpful hotel employee we've come across in a very long time. Check in took less than a minute and we were in our sparkling clean room another minute later. The bed was so comfortable. In the morning, another smiling face greeted us warmly in the lobby. (Sorry, I forgot to ask her name!) The included breakfast was well above average and also super clean. Jennifer kept things stocked, never stopped cleaning, answered questions, and was yet another positive and friendly staff member. I don't know who hires the employees here, but they have a real knack for finding gems! Overall, this experience far exceeded expectations. We will be returning whenever our travels find us in the area!

The hotel was very comfortable and provided a good night's sleep, just what we needed on a long…read moredrive. That's the good part and really the most important part I suppose. The bad part and really only reason it's 4 stars vs 5 is that my booking.com app wasn't working properly and had the hotel at $128 for the night before taxes. Since I couldn't get it to work (i recently upgraded my phone and suspect that's the reason), i asked the receptionist if he could match the price or do anything for me to get closer to it. He said he can't give any discounts and the rate is $199. That's crazy to me. I was checking in at midnight. I also signed up for Igh rewards but they said since i didn't sign up prior to my stay i can't get credit for the stay. Silly really, when you're trying to promote a rewards program but refuse to give the reward.

Affordable Clean…read moreFriendly staff Easy off and on 75 We only stay at Marriott properties and will return to this location on a future trip.

One of the most unproblematic stays I've ever had. I used the Marriott App to check in 3 hours…read morebefore my arrival and when I walked in my key was ready with a hand written welcome note. The property is right off of 75.. The room was spotless. WiFi connection was stable and the satellite TV offered many options. There is an indoor heated swimming pool, modern fitness Ctr and guest laundry. All of the staff from the front desk to the housekeepers were friendly. The property has breakfast also. I would definitely stay here again.

I was visiting Richmond for my 40th High School Reunion. I need a place to stay for the night and…read moreI've never stayed at a TownePlace Suites. It was a large spacious room. Everything looked clean and the bathroom was free of mold and grime. The checkin was easy and friendly. The room was a little warm and I couldn't get the thermostat to cool it down much. It was a hot summer in July so I had hoped for a much cooler room. Breakfast wasn't great, so I'm not sure I'd like staying here again for the price. Cheap paper plates kind of says it all to me. There are much better places in the Marriott brand.

We were in town for EKU graduation. The hotel is nice and…read moreclean. The staff is friendly and helpful. The rooms are big and clean an ours included a full size refrigerator and a mini oven and mini dish washer. The bathroom was clean but the shower heads are a little low for a 6' or taller person. The bedding smelled dirty. May have been a comforter that has not been cleaned in a while but I couldn't tell. Either way, it was not pleasant. The noise from the interstate also flows through the walls too well and can be loud during high travel times.

The Pinnacle View Inn, Berea, KY A state of the art "Green"…read morehome this B&B is a perfect serene and tranquil location for a romantic get-a-way or for some much needed R&R.

We had a fantastic stay here! It's a comfortable, up to date inn that serves up a phenomenal…read morebreakfast. We loved playing with the puppies and kitties outside on the patio while we waited for our customized breakfasts to be served. The inn is isolated, but close enough to Berea and great hiking spots. Ira, the innkeeper, knows everything about the area. We stayed in the Anna room, which was small but luxurious.

Parking was close to door, elevator and room. Like the design and layout. Ladies at desk were…read morepleasant. Room was clean. Nothing fancy but good. Price on Expedia was great! Wish I had gotten her name but the young lady checking us out was the same one that checked us in. She said she had gone home and came back in. Nothing but smiles and friendliness! Management pay attention and reward this employee. She is who you want on the front desk!!!! Checked in 9/1 and out 9/2/19. If we return all of the above will be why.

The smell of mold is throughout the hotel. I had to switch the first room the put us in due to the…read moreAC not working and the young gentleman told me I was wrong they all work that way. I still Asked him for another room when we go in there the AC worked in that room and he apologized. He knew he was wrong. Day 4 or 5 I asked for some clean linens as I spilt my sprite and was informed that they only washed the comforters every other week not every customer stay. My towels and sons bedding was left on my bed for me to replace the bedding and towels in the bathroom. the managers wife made racism s comments to me in the hallway. And walked away. My child was right there watching her I just wanted clean towels So the manager told me if I left that day, he wouldn't charge me this was around 1 we left at 4. and I asked him. I've been coming here for a decade. My family has been coming here as well . Why couldn't we just have clean linens? He stated they just don't wash them and they don't provide cleaning service while you stay but every 5 days which just is trash and towels. Every 5 days shocked me. I have stayed here so much the customer service is horrible. He obviously sided with his wife and lost a 4 more customers. Except for the fact when I checked out, he then refused to not charge me for that day and made me pay. I had stayed here so many times though it had been a while. It wasn't about the money but the rude and racism and dirtiness of a place we had good memories at before. If you forget about that bad customer service I still would not take anyone there again Do not take your children here or if you have any breathing troubles do not go here. The mold is all over the hotel. the pool, which I didn't get a picture of has a ladder that's barely hanging on. There's sharp edges everywhere which could cut your children.

This hotel seemed like it was newly built and it was in a great location to restaurants. However,…read morethere were not dressers for clothes. My room had a weird smell to it too. I did appreciate the hard floors instead of carpet. Breakfast was included. They had a snack bar.

Overall rating - 4.7/10…read more Girlfriend and I stayed here when visiting Richmond for our 3 year anniversary. We didn't want to splurge on the fanciest of hotels; however, we didn't want to go cheap either, hence we stayed at Tru by Hilton. It really seemed like a nice place to stay based on the pictures, we were wrong. We spent $119 on the following with our discount through work. I will rate it on the three following areas: Cleanliness - 3/10, the sheets and bed area were quite clean and very comfy. We appreciated no carpet in the room, adding to the cleanliness. The odor in the place really got to us, yes we know pets are allowed, but you would think they would offer ways to reduce and/or eliminate the smell. The whole place smelled very musty (aside from our room and the staircase). The bathroom was the sticking point on our overall cleanliness score. Upon getting in the shower we were presented with what appeared to be black mold, not happy about that at all, the towels also were not the cleanest, with my towel having dog hair attached to it as well as black spots. Hospitality - 7/10, I'd say average here. Nothing amazing but definitely nothing bad at all. I can't comment too much as we only stayed one night. Breakfast - 4/10 We appreciate hotel chains that offer breakfast as it's a simple way to get going on the morning. The breakfast here was very lackluster especially for a chain that is under the Hilton name. Eggs and sausage were very waxy and even slightly cold. The pancake maker made underdone pancakes (best thing at breakfast sadly). Oatmeal was very bad. We don't expect amazing breakfast by any means, this is purely just our score compared to other hotels that offered breakfast.

Nice clean hotel. Many eateries and a shopping center are very close. There is a Golden Corral…read morenext door with a good buffet. The TVs in the rooms are good. The only negatives I have are both in the bathroom - - I don't like the Dove body wash (it leaves a greasy feeling because it seem to rinse off), - and, the bath towels are not soft (it feels like trying to dry off with a piece of carpet.) The breakfast was good. It included scrambled eggs, sausage links, biscuits and gravy, cereal, pancakes, etc.

Still waiting for a refund, as the manager refused, and corporate said they are requesting....a…read moremonth later. I am done with Holiday inns. If in Richmond, stay at Home 2, across the street from this old Holiday Inn.

Property is under NEW MANAGEMENT with significant improvements. This motel is budget friendly and…read morehas a location that allows for walking to the town or college or even down the hill to Cracker Barrel and Walmart. The management makes safety a priority for guests including management of dogs on leashes and sense of community on the motel grounds. Significant improvements have been made to rooms including painting, furnishings, and flatscreen TVs.

Absolutely disgusting! Mouse droppings everywhere and would not offer refund. Unacceptable! Was in…read moreroom less than 5 minutes. Poor front desk attendant got stuck with this situation. Owners are cheapskates and have NO customer service skills. Apparently expecting people that book your most expensive room to downgrade in rooms with no compensation and feel comfortable and not disgusted is what these worthless owners expect. They should expect a visit from the health department because they will be knocking at their door soon enough. They denied there were mice droppings. Here's the proof! Your front desk attendant even saw the proof in the bathroom. Liars and cheapskate!!! Beware. Go down the road.