I stayed at Northland on the Saturday night of Arts Festival weekend. I got to the property early,…read moreabout 11am. The motel front desk was the bowling alley counter. I was told that the room wasn't ready yet, and they charged my card at that time. Since the room wasn't available, I went downtown to the Arts Fest. I got back to the motel about 11pm, to get my room key.
I was going to stop in the pub there for something to eat. When I go close to the door, I saw two guys, one visibly intoxicated, and the other trying to talk him out of whatever issue they had had inside. They settled the issue, and went back inside. I decided against going in. Walking around the corner to get my bags, I saw that 2 or 3 rooms on each floor had the doors open, and the guests sitting outside, on benches and the floor, drinking.
Finally getting into my room, I went to use a towel, and the towel rack immediately fell apart. I went to call the front desk, but no one picked up. At that point, I noticed that the room clock wasn't working. It had been unplugged, but it didn't work once I plugged it in.
Trying to go to sleep, I noticed that 3 of the 4 pillow cases were dirty, in one way or another. But I was tired enough, and I went to sleep.
It wasn't until the morning that I noticed the toilet, pictured here. That got me to looking around, where I also saw the dried red residue near the fridge. Getting no answer on the room phone, I called the motel on my own phone. I finally got through to someone who told me that the housekeeping staff was new, and that their work had not been checked. I was told to talk with the owner, but because I didn't let them know sooner, they weren't going to do anything for me. And the owner wasn't available anyway.
At that point, I just wanted to leave, so we settled that. I tried calling the property to talk with the owner-four attempts over three days, and I spoke (politely) to someone each time, leaving a brief message with my name and phone number. In one call, I was told that Sabrina was the owner. In another call, Frank was the owner, before I was finally told that Frank and Sabrina co-owned the property. As of this writing, a week after checking out and five days after my last message for the owner(s), I've not heard back from anyone.