Pest control may not seem like the type of service where you develop a bond with the technicians,…read morebut the crew at Pest Authority/Mosquito Authority of the Sandhills have been so kind, perseverant, thorough, detailed, and knowledgeable that we would claim them as part of our family :) In addressing our mouse issue, they truly made us feel like they were as committed to helping us be pest free as we are! I have had contracts with many others over the years, but this has been by far our most positive experience, and we can only encourage anyone looking for pest and mosquito control to give them a call.

I reached out to Pest Authority to help with a home I inherited. They were able to help me all of…read moremy issues and communicated in a timely manner. I recommend them for your pest control needs. Tyler has been great and you will not regret requesting him.

I had a great experience with Glenn Harris at Bulwark Exterminating. Within 30 minutes of my…read morerequest, I received a phone call and was able to schedule an appointment for the very next day. I also appreciated the heads-up text before arrival. Glenn was professional, thorough, and took the time to explain everything in detail during the inspection. He handled preventative measures that gave me real peace of mind and also explained the guarantee policy clearly. Most importantly, he made it known that if I need anything at all, I can call anytime. Thank you, Glenn. I truly appreciate all of your assistance and outstanding customer service.

Bulwark has been our pest control company for over a decade. We've had only minor pest problems…read moreduring that time and Bulwark always responds to a call and will come to take care of anything, including a re-do of treatment if needed - without charge. Eric B has been our technician for most of our time as customers and he is always on time after messaging us on the day before service and on the date of service. I enjoy chatting with Eric about new treatment developments & options and he always asks about and listens to any pest matters around our home that need attention - he's a professional for Bulwark who knows his job and our home, and a nice guy!

Had inspection done for what I thought might be termite damage of my porch steps. Troy came out…read moreand inspected the area in question and the rest of the house foundation, crawl space and garage. He found no termite activity and said the stair damage was from wood rot/water damage. I really appreciate the time he spent inspecting the house and explaining what he found, especially since he didn't charge anything for the inspection. What really impressed me was that he didn't try to push me into buying a treatment or maintenance program. He gave me some options for preventative treatment, if I so desired, but didn't push me to have anything done. Just said to let him know if later I decided I was interested in doing something. Highly recommend.

We used them for a termite inspection and then mosquito treatments! Great customer service.read more

These guys are amazing! I had a bat inside the house, which was terrifying. They were able to come…read moreout within about an hour to help. They walked around with me to show me the entry points, sealed off my attic, and came back multiple times to check on the progress. Bats are gone now and I feel safer. All of the guys who came out were kind and knowledgeable. I talked to some people afterward who said they had used this service before and also gave glowing reviews. Highly recommend!

Excellent service so far. He stated it will probably take 2-3 months to complete. Comes out most…read moreevery day to check traps and identify new trails. Great customer service!!!

Absolutely never use this company. I have called daily for weeks and even the corporate…read moreheadquarters seems to be unable to reach this branch. They claimed to come to the property and fraudulently signed the invoices as if services were rendered. Spend your money elsewhere!!!

Completely disorganized company. We were customers of Aberdeen Exterminating and were very…read moresatisfied with their service. Rentokil which is the owner of Bug Out took over the company and has ruined it. It started out okay and then they changed how everything was run and how they did their service. Many times you have no idea when they are actually going to show up. Often they just show up randomly at my door expecting to do some kind of inspection or whatever that I had never ordered. We only get a voice mail letting us know that a tech is coming on a specific date for quarterly spray and if you want to change it, you have to call. But often the person who answers the call can only request a change. And it's a mixed bag if you can get the date you want. It's very strange. So consequently, I try to just be here when the voice mail says they are coming. And they started this practice of merely spraying outside instead of the inside of the house. So if I can corner the tech, I have them do the inside. Of course, they bill me extra for that. One of the techs told me they were required to take only 10 minutes to do the whole property which is ridiculous. I used to have the same tech come to my house when Aberdeen owned the company and now it's someone different almost every time. I can't request the same person who knows my home. My favorite tech left the company. I called to ask why he wasn't coming out anymore and they didn't even know who he was. Billing practices are backwards--they send you an invoice before they have done the work--sometimes before you even have a date for the job. And then you will get a past due notice! Twice! That happened to me and I ended up calling the main corporate office of Rentokil to complain. That was two weeks ago and I got nada. The only thing I can count on is that they will send an invoice. And the prices go up without notice. Someone called me to try to schedule a big job that very day! That wasn't happening. So I tried to schedule it tentatively for today because they didn't know for sure when the materials would show up, and would "call me." They never called and I called the manager and never heard back so it's a crapshoot if they show up today. And they are supposed to have someone checking traps and their "pre-traps" and were supposed to come back every 4 days to check them but that's another company that is now a division of Bug Out and is overwhelmed and cannot get the work accomplished. My husband ended up checking the traps. Trying to get in touch with them locally is impossible. It seems like they have people taking calls from their homes and are completely disconnected from any actual central location. They can virtually give the customer no real assistance. They can only promise that they will "get back to you" or "get a manager to call you" and the only person whom you can trust to call you back is a salesman or another person from their home. Or pretty much no one. I can agree with all of the other one star comments. I feel sorry for the techs who were part of Aberdeen. Some of them are very good at their job but they are part of a company that is very poorly managed. And this Rentokil group just seems to be absorbing all these small businesses that were successful and then destroying them by changing their great business practices or just overwhelming them with work that they can't accomplish. It is a big mess. Try to avoid involvement.