Everyone in the office is kind, gentle, supportive, and professional except the older woman that handles billing and appointments. When inquiring about financial aspect of future treatments, she is unwilling (not unable) to provide patients with cost information prior to receiving service. It seems a simple thing to determine considering that she is aware of the cost for the procedures and has access to information regarding various insurance plans. As a result, I can only conclude that Debbie has no desire to facilitate a positive and pleasant experience for certain patients. My advice for new patients and/or those who have had issues with Debbie: ask what Dr. Mosio fees are for the service you intend to receive and refer to your insurance plan booklet to determine what percentage will be covered. This is a great Dental staff but Debbie is not a good fit for the positive environment otherwise established by the rest of the staff, and she does not do well in the area of customer service. read more