I have been a long time customer for over 20 years. I have brought my children up coming to this…read moreeye doctor facility and I myself was a patient of Dr. Michelle Millard. Went there 2 years ago and found out she was not longer there. Fast forward to today, i was trying to book an appointment to get a basic eye exam and while doing so, I called, the phone rang twice, phone picked up and i was tossed on hold without being asked if it was okay for me to be placed on hold. I'm extremely disappointed with the customer service at this office. The staff is ratchet, unprofessional, dismissive, and made no effort to communicate clearly or respectfully. A medical office should make patients feel supported, not ignored. I won't be returning and cannot recommend this place to anyone. Honestly the only thing missing is the staff members wearing bonnets and coming in with their house slippers.

Waited 45 days for scheduled appointment, filled out all the new patient forms even tho I've been…read moreto them in past years, left work early to make the 45 minute drive, only to be told I need to reschedule because I was 12 minutes late after being stopped by a 15 minute train. Apparently I missed the deadline by 2 minutes and there was "nothing they could do". I understand I was 12 minutes late, but you'd think they'd take into account I took a half day and drove nearly an hour after waiting a month and a half for the appointment. I will find somewhere else to make my business.

I was so disappointed in this practice. I went to see Dr Williams for a small growth in the corner…read moreof my eye. She looked at it and said it was part of aging and she could not remove it. She told me I'd have to see a plastic surgeon and my insurance would not cover it. That it would cost thousands of dollars. Very curt, and uncaring. Charged me $60 for visit. I then visited another optometrist who said he could remove in the office and my insurance will cover. He also asked to give me a cataract exam and told me I had cataracts. What a difference.

Good place to go but way over booked! The wait time...you…read morecan spend 2 1/2 hours there and most of it is waiting. But the job is done well !!

My two young adult kids and I liked our previous optometrist but had to find a new one due to…read moreinsurance changes. I selected Dr. Guadagno based on other reviews, and we've been very happy with the care we've received from him and his staff at Advanced Vision in Schererville. The exams are thorough, and he explains things very clearly. The staff have been great with helping us understand our insurance benefits and with choosing and fitting frames (even better than our former optometrist's staff). We all wear glasses, and we've been happy with the selection of frames and the prices.

Been going here for the last 5 years. All good except for the last visit. The staff needs to…read moreimprove on billing as I was asked to pay more after I already paid in full upfront for the two glasses I purchased . Second time I was asked to pay an additional $75 and come back a third time with another $90 request. Mind you my insurance has never changed . Sounds shady and lack of a knowledgeable staff is costing $$$ . Just get it right the first time!

I came in on Dec 18, 2025 to get a pair of glasses. Called in several times to check progress, was…read moretold the glasses were processing. Received a phone call on January 12, 2026 telling me the glasses were never processed due to a computer glitch. Called back on January 15, 2026 because Evette the General Manager was suppose to further update me on the process, needless to say she did not. Yvette was very rude and short. AS Of Jan 22,2026 still no glasses. In a few days I will be revisiting this location to get my money back and place a complaint with the BBB. I'm currently in the process of trying to reach out to MyEyedr's corporate location, in or near Vienna. I would advise anyone needing eye care of any type not to visit this particular place of business. The staff is rude and they dont care.

My experience was great, Check in was smooth. Pre tests went fine. I saw Laurey L Schillman, she…read morewas awesome. So, if I was just basing this on my experience alone, 5 stars. However, the end of the night---there's not enough help. There was a lady waiting to be checked out. Idk if she looked around, but she said was not getting frames and wanted to get checked out. She spoke up at the register. The one lady told her they were only two ppl and she needed to wait her turn. Maybe 5-7 mins go by, she spoke up a 2nd time, and said she was gonna leave. Then one of the ladies decided to ring her up. It took all of 2-3 minutes. As a customer, I didn't like seeing that. I didn't notice her until she spoke up, but I would guess she must have waited 15 mins altogether. I also ended up leaving and not getting frames (though I did try), it had more to do with price--and I felt I could get a better deal elsewhere. There was still one customer after me. They were closing in 15-20 mins.

Dr. Ferguson and the staff are super helpful. I even moved my Mom over to their practice. For…read moreyears, I would pick glasses that I liked but didn't look good on me. Their staff is helpful, and I have started toward glasses that are the right size and look good. They helped me understand my Mom's Medicare diabetic visit and what is covered by her insurance. Over the years we had double coverage. The staff navigated and explained the pros and cons of the benefits of each plan and helped us use the most cost-effective options from each of the plans. They have fixed my kid's glasses countless times for free. They are the best.

I have been seeing Dr. Ferguson for the past 12 years and think he is an incredible doctor;…read morehowever, his staff is terrible. His staff is rude and for the past year and a half I've had nothing but problems with them. Today I had the most appalling experience with the staff at this eye doctor office. I called to ask if I could get a free contact lens because my order won't be delivered until Tuesday, and today is Friday. I explained that I couldn't see while driving and needed the contact lens urgently. However, the staff member who answered the phone was incredibly rude and dismissive. Instead of showing any empathy or understanding, they spoke to me in a condescending and patronizing tone, telling me that I should have planned better and had gotten my glasses updated even though it took 20 phone calls to get my contacts ordered. They made me feel like I was a burden to them and that my situation was insignificant. I couldn't believe how unprofessional and callous the staff member was. Their lack of empathy and understanding was truly shocking, and I was left feeling frustrated and disheartened. I will never return to this eye doctor office again, and I strongly advise anyone looking for eye care to avoid it at all costs. The staff's lack of respect for their patients is completely unacceptable. I have multiple stories about this office, this was just the cherry on top

Affordable, pleasant staff…read more My only complaint is there isn't anyone that can speak Spanish at least when we came But regardless it was affordable, and the workers there are so friendly

Wonderful Doctor and staff! For years, I have been going to…read morethe franchised chain offices. They rush you in and out...and I would leave with glasses that didnt fit...or even worse made my vision feel worse. Dr Levin is the 1st Eye Doc Ive seen who actually listened and took time with me. Looking forward to getting my new glasses and actually being able to see again! ​​

Great customer service. Both Patricia and Laura were super helpful. hHighly recommen.read more

Very Very professional, I would recommend it highly. I have been going there for years and the…read moreservice has not changed at all. The staff is very helpful, had been going there when Dr. Hoffman and Gomez were there together, before Dr, Hoffman retired. Dr, Gomez is very Through and explains everything in deals and answers all your questions.

If you are looking for a professionally run office with knowledgeable staff who put the patients…read moreneeds first, then keep on looking. I have a mail in prescription service which requires all information to be written according to law on the prescription itself. The little girl who is the receptionist told me that she used to work in a pharmacy so she knows more than the pharmacist at BCBS and that he could just call her to find out what the doctor "really means" to say on the Rx. I called my real doctor who wrote the Rx correctly the first time without any input from me.

I have been "Seeing" Dr. Mansueto for a few years now - and ever since my diabetes diagnosis, he…read morereally stepped up his game to ensure I was taken care of - seeing me several times after diagnosis and then on a regular basis treating my eyes like he would take care of his own. His office is a well oiled machine - so efficient - and such great care - I have never felt like I was a "GUEST" more in someone's home than being in his office. The way the staff treats you is so reassuring in making you comfortable. Every single person asks if you have any questions - they just don't take care of your needs - they anticipate your questions early on so you are well educated and prepared. From contact lenses to glasses and everything in between - this is a top notch facility. I can't say enough good things about Dr. Mansueto and his staff - truly excellent in my book - always look forward to his appointments! Thanks for always taking care of my needs and putting me at ease. Appreciate everyone. YOU ROCK!

Superb , Thorough service . For years I've struggled seeing correctly and have been to a few DR's…read morebut they couldn't get it right. Dr.Mansueto got it right and I've never been so happy . Thanks for the whole team ! Class act