I would have normally given this Spa at LEAST 4 stars, probably 5. I have gone there since the time of the their Grand opening, and have recommended several people there. I have bought several massages as gifts, and one of the friends that I recommended bought EIGHT gift packages there, YES eight at one time as well as went many times for herself. Anyway, her and I went for massages recently, and they pushed our appointment back by an hour about 30 minutes before the original time, which was fine- we get there and add services on to our massage package as we were both in need of relaxation. We sit down at the foot massage area, and they start servicing her while I'm still sitting there. We inform the woman that we wanted to go at the same time as this was something we were doing together. She calls in someone else who informs me that it will be a while longer for my massage to begin. I then asked if perhaps she could wait as well as we were doing this together. He throws his ECig down on the console of my chair and starts aggressively massaging my feet, I told him several times he was hurting me and his response was "hard is good". He then chatted with the woman that was massaging my friend, laughing, talking like we weren't even in the room. Then he gets a phone call and proceeds to have a full blown conversation with whomever he's talking to, and apparently whatever they were discussing in their language was pretty funny because he was cracking up. Just when we had about had enough, someone comes to take over for him. A few minutes passed and my friend and I were finally about to START relaxing, and then who comes back but Chatty Cathy and starts having another, very funny, conversation with both of the people massaging my friend and I. So my friend very politely asks him to pls stop because we were trying to relax and he's been talking the entire time. He literally said oh okay, completely blew her off and carried on with his conversation. Thank God by now it's time to move on to our body massage, and we're relieved because we'll be in a room, away from the Blabber Mouth, right? NOPE- he came in three times to pick up where he left off with our therapists-HE CAME INTO OUR ROOM WHERE WE WERE GETTING OUR MASSAGES TO HAVE A CONVERSATION WITH THE TWO WORKERS THAT WERE MASSAGING US. WTFFF. I can go on and on about the horrible experience I had-but this is already too damn long. You know how during a massage the therapist will sometimes use a chopping motion on your back and also use their elbow to use more pressure on knots in your back? Well both those things were done to the back of my SKULL! I was sore and in pain for two days afterwards. There were other patrons talking VERY loudly outside our room and never told to keep it down, and perhaps go to the reception area to have their loud conversation. When we told the woman at the front desk how dissatisfied we both were and why, she just oh sorry about that, he's ( the annoying A-Hole who wouldn't STFU) the manager. Well with him managing, no wonder the quality of service has declined so much. I spent about 300 hundred dollars there that day, to leave more stressed out and tense than when I walked in the door, they didn't try to make it to right after making the business they have made off of myself and especially my friend. They just said oh sorry about that. I won't be using them, not recommending them to anyone ever again. There's a place in middle village called Yura Day Spa- do yourself a favor, go there instead. read more
