William is my go to guy for anything HVAC & related.
I first met William when he was working for his former employer. He stood out for his meticulous workmanship, leadership, professionalism, knowledge and being just all around great, honest, friendly guy.
He has installed an A/C for us, new ducting, a water heater, some exhaust vents for washers and dryers, and just recently came to help with our heater that'd gone out. He goes the extra mile, and has helped us out often with things that weren't even part of the job.
His workmanship is like no other. He's extremely meticulous in his work, and makes sure to do a proper detailed and thorough job, which always passes inspection (I kind of enjoy watching inspectors go over things and encountering his work, as it's so clean, they barely seem to look at every detail). When it comes to diagnostics or intricate things, I would really have a hard time trusting another person like I do William. Despite the careful details, he works hard and even if things take a extra time, I always still feel like William gives us a great price.
I'm quite technical, and really appreciate that William recognizes this and will explain how things work when I have questions, or even help me see if I can diagnose a problem on my own over the phone.
On the most recent job, when our heater went out, I felt a little bad asking for help to solve it on my own, because I knew (and probably he also knew) if I could fix it on my own, there wouldn't be a job for him. But, he was super helpful, and didn't mind at all helping me out at all. Furthermore, when I gave up anyway and had him come out, he arrived right on time at 8am. I was sadly 15 minutes late but he was still there waiting for me when I got there. He quickly realized I'd pretty much taken care of the problem and just hadn't seen it through all the way, buttoned everything up, nice and tidy, and didn't even charge me. Mind you I live on the out-skirts of his coverage zone, and I'm a bit out of the way for him, let alone 8am in the morning to come all the way out just to sit there and wait for me for 15 minutes. I didn't let him get away without getting paid in the end. He's very nice, but don't take advantage of him! ;) read more