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    Morrow's Hardwood Floors

    5.0 (2 reviews)
    Open 7:00 am - 8:00 pm

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    3 years ago

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    Jason Brown Wood Floors - After removing and replacing stained area. Knitted old wall gap.

    Jason Brown Wood Floors

    (13 reviews)

    We basically decided to use Jason Brown Wood Floors after seeing a job they did for our friends. I…read morehad seen some bad jobs by others in the past, but Jason Brown's work was excellent, on floors that had seen better days. He replaced some damaged boards with original wood that was a perfect match. He also worked with them as they moved their furniture and went out of town for the weekend, during which time he completed the job. Jason Brown did an equally fantastic job with our house. We had not moved in, so we all had that to our advantage. He refinished our original early-20th century hardwood floors with inlay strips around the edges, as well as newer bamboo floors in the kitchen. We went for no stain. Jason's knowledge of historic flooring really showed in our conversation during his site visit. He was so professional and accommodating, even though I'm kind of a jerk. The job went perfectly smoothly and quickly, completing our whole downstairs in two days. I admittedly didn't get other estimates, as his price didn't shock me and I knew I could rely on his quality, service and schedule. We couldn't recommend Jason Brown Wood Floors any more highly! Hopefully he will still be willing to come back and do our upstairs!

    If you wanna work with a poor quality contractor, then Jason Brown & team is your guy. He is highly…read moreskilled in the art of "BS" and does not have your best interest at hand. This guy is not Honest & Full of "BS". He offers the lowest form of customer service iv seen in years. Guys like this gives good contractors a bad name. Do Not Hire this Conman.

    Image FXS

    Image FXS

    (1 review)

    This is a review regarding my experience with ImagEffects Flooring and Carpet company. Prior to the…read moreinstallation, working with Steve (the owner) was great. The initial visit he was very friendly and personable. He even dropped off his carpet sample board for me to borrow to decide on what carpet to get for my upstairs and basement. My subfloor required both treatment and reinforcement. He sent a crew member to evaluate my subfloors, and he was very professional and friendly. We scheduled for the subfloors to be done and they did an excellent job. Then came time for the carpet installation. I scheduled for the installation to be done at noon since I was out of town. However he sent the crew members to my house two hours earlier than the time we agreed upon, and before I even landed. The crew did an amazing job installing the carpet. The carpets were gorgeous, and I was both excited and happy with the new carpet. However, the crew had removed and left my basement door off of the hinges. The crew member said that with the new carpet that the door couldn't be put back on and that it needs to be shaved. They also said they didn't have their shaver on them, meaning they were unprepared for this common situation, and were simply OK with my door being left unusable. I reached out to Steve to inform him about the situation. And he offered to arrange for someone to come back by to do the job at no hassle to me, and that he would follow up with me to schedule a visit. A couple of days after the install when I followed up with Steve about someone coming, a contractor was sent to my house during a time when I was at work and unavailable, after providing my window of availability for that day. I made multiple attempts to arrange for a visit to know avail and was only told "Let me check" with no follow ups. To this day, my basement door still sitting propped up against the wall where the crew member left it. Overall, the work done with the installation of the carpet is gorgeous. However, given the contractors leaving my door off the hinge, unshaved for the new carpet they installed, the lack of adherence to the agreed upon scheduled visits by sending workers at earlier times that were an inconvenience for me, the episodic correspondences, and the waning effort to reschedule to fix a problem created by the crew members, this has unfortunately soured my experience. Initially I was so happy with the work that I wanted to have them redo my hardwood floors. Now, I'm just disappointed in the handling of my doors post-installation. If this were handled and remedied in a timely manner, my only critique would have been limited to the scheduling discrepancy. But now, this has negatively effected my experience with ImagEffects overall. So the pros are pricing affordability, carpet quality, and professional installation. The cons are not arriving at agreed upon scheduled time, lack of preparedness and leaving behind unexpected problems, and inconsistent communication and follow through to address problems. Update: 10/31/25 They finally returned to shave my doors and put them back on the hinges. So now I can close and lock my doors. It wasn't discussed or disclosed in advance that this service is an additional cost. I wish I was informed in advance or the crew consulted with me before removing my door. But glad that this was resolved, and I'm happy with the carpet and restoration of my doors.

    From the owner: Auto Detailing and Window Tintingread more

    Morrow's Hardwood Floors - flooring - Updated May 2026

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