Dr. Lauren Carlson,is so kind. She explains things ,making easier to comprehend. And takes time to…read morelisten and her staff is always courteous.

This review is for the office staff ONLY, not the medical staff. I get a med check and blood draw…read moreevery three months. I make those appointments well ahead of time. Day before my scheduled appointment I get a text showing my 9:00am appt. A little later I get a voicemail indicating I needed to change which PA would see me - no problem. I call in, change docs. Arrive at my appointment ON TIME. I wait an hour, watching people go in, people who arrived after me go in. I go to desk, she says, your appointment is for 10:30. I say no, the text and voicemail said 9:00. The woman sitting in the scheduling chair turns and says (not to me) I called her but I don't know who she spoke to when she called back. I return to my seat, find the voicemail that says 9:00, go up and show the desk clerk and the scheduling woman doesn't let me finish and says AGAIN, not to me, I CALLED HER IT WAS 10:30! Here's the thing, I'm going to wait no matter what, I need the meds and blood draw. We all make mistakes, myself included, a little courtesy from either clerk, an apology, (sorry for the confusion) would have been appreciated. I work in customer service and the attitude, tone, and behavior of the scheduling woman would be something they could be fired for at another institution . To have that experience at the doctor is enough to give me pause to change doctors. Very disappointing and leaves a very bad taste in regards to this office.

Since Dr. Arnold left the practice went down. Dr. Nguyen does not honor any insurances that she…read moretook, her staff is always but the new doctor is too slow and doesn't listen to her patients like Dr. Arnold did. She's a good doctor but could use some bedside manners. You have to miss an entire day of work just for a sick appointment. Dr. Arnold,no never! Dr. Arnold cannot be replaced! I wish we would have had at least a 30-60 day notice before she left. Dr. Nguyen is not a good fit for Dr. Arnold patients! My family members and other elderly patients that were patients for years had to find another PCP instantly! Speaking for everyone... wish Dr. Arnold the best but I wish she had more time to find a better fit and train the new provider! If Dr. Nguyen will accept you as a new patient then go by all means but be prepared to wait all day. Again... she's a very good doctor. Just not a good fit

Dr. Arnold is the doctor who delivered me and has been my doctor for the past 24 years. I have…read morealways been comfortable with Dr. Arnold. She is a wonderful doctor full of knowledge. She has the best bedside manor, she is respectful and she's a great listener. She is unbelievably great with children. My son has never once cried while she was giving him his shots. Everything is exceptionally clean and all the rooms have fun different themes. They even have a special exam room for kids that have all kinds of toys for them to play with while your waiting. I've been with Dr. Arnold for 24 years and for the majority of the time, she has had the same staff. Recently a few members of the staff have been replaced with new people. I have not been impressed. Many of them are unprofessional with a lack of manors. However, Tom is great. He's quick, to the point, friendly, polite and professional. I always schedule my son and my appointments early and we are seen on time. If you are an established patient, you will find the open clinic to be helpful if you need to be seem right away. I cannot confirm the time/dates. I always avoid scheduling my appointment around that time, as the office becomes very busy and I experience a long wait.

Fabulous care from a thorough and professional provider! Dr. Latrice is amazing and her staff is…read morefriendly and helpful.

I love coming here I'm not much of a let me go to the doctor person but they have always been super…read morenice to me. They seem to really care about their clients and will actually listen to them.

This place is awesome!! I moved over to Dallas and of course needed to find a new doctor. Read…read morereviews and new this was the place I wanted to try and I am so glad I did. Got in right away and everyone was super nice and helpful.

I finally like and trust my doctor! I decided I needed a PCP and went searching. I found Dr…read more Allamon in D Magazines Best Doctors in Dallas. In my research I found something that she said she prefers to treat naturally and to work with the patient and be more personable (I'm paraphrasing). That's exactly what I was looking for. I usually feel like doctors are somewhat judgmental and indifferent but she's just amazing and easy to talk to.

ATTN: Dr. Nama Subject: Serious Concern Regarding Withheld…read morePrescription Dear Dr. Nama, I'm writing to express my deep frustration and serious concern regarding the handling of my recent prescription refill by your staff. What I experienced this week was not only negligent, but unethical -- and it put my health at risk. It is absolutely unacceptable. On Tuesday, 5/5 Morning, I called your office to schedule an appointment and explained that I was aware of the 3-month policy for prescription renewals and even scheduled the appointment for next week to show good faith that I was going to the appointment for the refills going forward. I also clearly stated I was down to my last two pills and urgently needed a refill to hold me over until my upcoming appointment. I was told the request would be passed along to you for same-day approval as you're the only one that can approve it. On Tuesday, 5/5 Afternoon, I followed up and was told the prescription would get approved by the end of the day by YOU as you're the only one that can approve it. On Wednesday, 5/7, I drove through heavy traffic and waited in line at the pharmacy, only to find out that nothing had been sent. I called the office again and was told again that it had now been sent. I was spoken to condescendingly when I simply tried to confirm that it was, in fact, submitted this time around. On Thursday, 5/8, I returned to the pharmacy again -- and again, nothing was there. At this point I had run out of medication completely. I called your office once more, and the experience was even worse. One staff member (I believe her name was Mariana) was initially going to send it over right away she said, but once she realized I was upset -- understandably so -- she became dismissive, took back the help she had initially offered, and told me I'd have to wait for your approval after all. She then hung up on me and refused to let me speak with a higher-up. I called back, hoping to reach someone who could actually assist me, I called again -- this time through the scheduling line -- and finally reached someone who, despite also being very snappy, submitted the prescription for me right away and within five minutes, it was available at the pharmacy. That shows me this could have been done from the start, but was intentionally delayed on purpose by your staff!!!!!!!!!!! This experience was unacceptable. I was lied to, treated disrespectfully, and given the runaround for multiple days -- all while being out of life-dependent medication!!!! Your staff withheld my prescription out of pettiness, and it is unethical and very dangerous! They are not only unprofessional and unaccountable, but they clearly lack the training or compassion required to handle people's health with the seriousness it deserves!!!!! Dr. Nama, this is negligence. If anything had happened to me due to being without medication, the consequences could have been serious for all involved. I'm demanding that you look into this issue thoroughly. Your patients deserve a staff that is competent, professional, and most importantly, trustworthy when it comes to their health! Sincerely, Magda Rodriguez

Does not deserve one start the front receptionist lady SHE is so rude no patient needs to go to…read morethis place this place is so rude Also Not professional

Dr. Amanda Hall is my mom's doctor and she is one of the most amazing, detail oriented, caring…read moredoctors I have ever met. If you can get in for her to be your doctor, do it! Highly recommend 1000%

From the owner: Thorne Family Medicine, led by Dr. Brooke Hall, is a Direct Primary Care clinic in Fort Worth,…read moreTexas, where we redefine family healthcare. Our approach ensures that each patient receives immediate, thorough, and personalized care that is both high-quality and affordable. We are committed to providing comprehensive healthcare that addresses your physical, mental, and emotional well-being. Our mission is to offer compassionate, accessible care tailored to your unique needs, fostering a truly personalized experience. At Thorne Family Medicine, we prioritize your health and are dedicated to delivering exceptional care with a personal touch.

My experience is I called to set up a new patient appointment and was told this practice does not…read moretake patients in their 60s or older. No idea why this age limit is not posted. Don't waste people's time (and even older people CAN have their time wasted) and don't insult people. The scheduler kept saying the practice doesn't take new Medicare patients. I repeatedly said I have private insurance, not Medicare. I understand code for ageism. I worked in a medical field. So here's a heads up. I've r 59, find some practitioners that wants to provide care to you.

We have been waiting for these wonderful women to open their practice! If you are looking for a…read moreprimary care doctor, you can not do any better than Diane or Stephanie. I was able to get an appointment within 2 days, and they dealt with my concerns quickly and professionally. My family have been patients with these ladies for over a decade and we have always had great experiences. They literally handle everything you could need from injuries to chronic illnesses. So happy to have this practice up and running.

I do not have any negative remarks towards the physicians at all with this organization…read more However, my complaint is with the staff. For two weeks I've had issues with this establishment. First, I confirmed my appointment verbally and via the automatic phone call. My issue: I came with my grandson only to be turned around stating only patients are allowed. I understand COVID 19 has changed things. That's information that should be given when confirming the appointment. I was told to were a mask but nothing else. No problem, please reschedule me for next week. Second, rescheduled appointment, I'm here alone, with mask on. Turned in my paperwork given at the last appointment. Ok, now I'm told your deductible is $xxxx and you have a $236 copay for today's visit! I'm going through the same pandemic everyone else is going through. I'm pissed! I suggested and asked why isn't this information disclosed the day before when the operator calls or when appointment is set. Smart mouth clerk says we don't that. We'll have to call over 90 patients daily to do that. (((Masking my anger and the remark I wanted to tell her))). Again, another day wasted! I will not reschedule for the 3rd time! Staff like this makes the physicians look bad.

Dr Ong is awesome. Staff is very good at communicating and answering questions and take the time to…read moremake sure to answer your questions. Highly recommend.