Great job repairing my bumper and fender. Like it never…read morehappened. Nice people too Excellent customer service

From the moment I called to schedule to the moment of bringing my car home, Protech handled…read moreeverything extremely professionally; they got me an appointment efficiently and got my car finished quickly with awareness that it's my only vehicle. As someone who is totally clueless about cars, they were honest about what was essential versus non essential to repair so I could stay within budget and they answered all of my many questions thoughtfully, thoroughly, and with kindness. Protech mechanics made sure they didn't miss anything through their detailed inspection and diagnostics. They did not try to pull one over on me and upsell like many mechanic shops do. The cost was completely reasonable given the cost of parts and time for repairs. Additionally, they were not just going through the motions of their job, they really went the extra mile (pun intended lol) picking me up so I didn't have to walk to the shop to make my payment and get my vehicle. They go above and beyond for their customers. Everything that needed repaired with my car was repaired, I got to ride with the mechanic to ensure it was fixed and ask any last questions, and overall could not be more satisfied with this experience. I will absolutely be returning for all future services!

took the car to Protec for a replacement of a timing belt & water pump…read morestandard maintenance. They had it for 2 days and when I got it back there was a heavy vibration and howling sound. their 90 day warranty was not honored as they said for another nearly 1,000 which was already payed the first time. I took the odometer reading before then after,as there was 12 miles they put on. I paid 2,850 to have it done right by a car dealer. $3,850 total. Motor mount was left loose,engine was drifting which caused axle breakage.

We were hit by a speeding driver in late Oct 2016. The car was towed to this shop. #1 we didn't get…read moreit back until Feb 2017---3 months to fix some dents & under body work. #2 When we FINALLY got it back the back door wont shut & it rattles #3. I picked up a business card off the counter at this shop & it had the WRONG phone# on it not once but twice! This guy is too stupid to proof read his own business cards. I kept calling to find out when we could get our car back & kept getting "not a working number" He had 366 & it should be 336. Never take your car to this shop! Thank God it was all on the other guys insurance. We've taken it to another shop to get it fixed right on our own dime.

I was up to the dealer ship on may 8th and tried purchasing a used truck off there lot that was…read morelisted for 28999, after a test drive the truck broke down and I was introduced to another truck same year more miles. After asking how much for the truck , I could not get a straight answer. I had a trade in in which was worth 16000 on NADA They than offered me 11000 for my trade in and jacked the truck up to 34000. Esentially they bait and switch there customers by offering more for there trade in and jacking up the price of the vechicle. They are not up front with people and I suggest you avoid this dealership! I offered them the correct value for the truck and they knew I was on to there scam!! DO NOT SHOP HERE!!!!!!!! All there used vechicles are mostly AUCTION garbage!!! Darryl Moss

Simply put, they cannot be trusted... Jamie Toft (the finance manager) sold me a Ford warranty on…read morean Audi vehicle when I bought it in Oct. Needless to say, it didn't work for the obvious reasons... I figured it out two months later when I called the Ford warranty company. So then I ask for my money back. Jamie told me he was working on it. That was mid Dec. It is now beginning of March, and I still don't have any word on when I'm getting my money back. And on top of that, I just found out Jamie spent the money I requested and forged a new warranty contract with a different warranty company mid Dec. AFTER I REQUESTED IT BACK! Also, back when my wife and I were signing papers, the car salesman (Larry) lied right to our faces on just following up on some concerns that we had with the car. Typical car salesmen tricks! Can't really expect allot from a car salesmen... And somehow, the thing that I was least discussed with (but yet still very important) is how over priced there used cars are. I talked "Larry" $4,000 down from their "JUST REDUCED PRICE" and I was STILL over paying on retail according to KBB on a car that should cost between $10-$12K. I have made it my personal mission to inform every friend/family member/co-worker never to buy from these jokers! I'm not sure if these guys are idiots or crooked but I would stay away if you value you time, money and sanity... The Customer Service is Terrible The Listed Prices are Terrible Their Honesty is Terrible

FINAL EDIT: the door the shop repaired on my car seems to have a small leak in it after the work…read morewas completed. I'm having to take my car to another shop to get additional work done. EDIT 3: This is the worst repair shop I've ever had the displeasure of working with. Save yourself the worry and trouble. At this location, they won't speak to the things they deliberately did. They won't be accurate and honest. This shop will leave you feeling disrespected, and like you can't trust the work "they did" on your vehicle. DON'T GO HERE! Especially if Andrew Z is the one working. They will start name calling the second you say anything they don't 100% agree with. I wouldn't trust this place with my car ever again. The bad communication mixed with bad turn around times for car repairs, makes me not trust the quality of the work completed. Andrew made an already stressful situation ten times worse. Maybe if we have to go to the extent of name calling.. we should probably just take a deep breath? Not talking was also an option... he kept saying slights and insults at me while I was trying to complete my checkout process with the receptionist. Upon further review of my car, there was loose wires left in the floorboard of the driver side of my car and some weird sticker stuff I had to peel off my back window. Maybe Andrew should have spent less time berating me and more time getting my car ready for pickup. EDIT: I couldn't reply to Jessica, so I'm editing my reply. By trying, she means they called me one time and left a call back number that doesn't route me to them. I've called that number back multiple times, it routes me to Andrew. Not exactly the person I'd care to ever speak with again. EDIT 2: called again, still no response from the GM. Not sure how hard they're trying to get in contact with me if they aren't returning my calls!

Amazing work! My Tuscan is only a couple years old and was…read moredevastated when it was T boned by someone running stop sign. Gerber collision did an amazing job. Everything looks spot on. The paint matches to a T, and the parts (doors, ect) line up perfectly. Such quality work in a surprisingly short amount of time, considering all that needed to be done. Gerber was great with communicating the car's progress via biweekly texts and answered any questions and addressed my concerns very patiently. I'm also very relieved to know they warranty all their work and they have shops all across the US just in case I need them when I return to Florida Thank you Gerber! My Tuscan looks better than before the accident.

Never have I encountered a professional so dedicated and thorough. Quinn arrived on time in the…read moremorning and worked tirelessly until every nook and cranny inside was spotless, and the exterior was shining. The car looks brand spanking new! The inside is absolutely pristine. On the outside, a bunch of surface scratches were removed via paint correction before a ceramic coating was applied. It looks really great. I will no doubt use Illustrious Shine for our other car + all future details. Thanks Quinn!

Whoa!! Quinns attention to detail,went above and beyond...my car looks like the day i bought it…read more Inside had that new car,look and smell. Perfectionism was almost overkill.Mobile detailing is such a convenience. Ive used many detailing services,and this is exactly what i was looking for. This is definitely my go-to guy,for family and friends. Beautifully done quinn!!! Your work ethic is such an admirable trait!!

Very good work and very professional shop! I got in a…read moreaccident on my new truck and didn't think it would drive again. The shop the an amazing job and fixed it! No sign of it ever being in a accident.

Not sure what is happening with this shop. They have had the car since end of October and since…read morethat time, the insurance company and owner have called and emailed and even showed up and absolutely no response other than Austin said half way thru, "sorry, I have been out with the new baby". And we wonder why our insurance rates are so high. Had rental car whole time and no idea when the car will be finished. Someday we will get the car back....

I paid this shop $5,230 for a full paint job on my vehicle. I was required to pay in full before…read morebeing allowed to inspect the car, and I was not provided a receipt. The vehicle was originally supposed to take around two weeks, but the process stretched to roughly 8-9 weeks with multiple delayed pickup dates and repeated assurances that the car would be ready. All communications and timeline details are documented. When I finally inspected the vehicle, the paint quality was extremely poor and did not meet professional standards. There were visible defects immediately, and after the shop attempted a repaint, the paint began peeling and continuing to fail shortly afterward. The condition has since worsened significantly. I have documented the issues with dated photos/videos and have since obtained estimates showing the vehicle will require a full repaint by another shop to properly correct the work. In addition to the workmanship issues, I experienced repeated unprofessional communication throughout the process. When I raised concerns about the condition of the vehicle and delays, I received dismissive responses, including the comment: "Wow Alex, I didn't know you had such a vocabulary." I attempted to resolve this directly and professionally before posting this review, but my messages ultimately went unanswered. I would strongly encourage anyone considering this shop to thoroughly document everything, request receipts/invoices upfront, and carefully inspect all work before making payment.

Once again nothing but lies Frank promised to replace my radiator and electric fan within a week…read moreoff getting out of his shop. Once again more lies. If your thinking of using this shop DONT. Your more than welcome to check what he did to my car, it will show you the kind of work this shop does Marv