UPDATE: The business reply below is not being honest. We confirmed yesterday afternoon (7/8/26) the…read morelocation, availability, and price in writing of the unit in question. We arrived this morning before they opened. We were not told that the unit was located somewhere else and more expensive than quoted until we had completed all the necessary paperwork. We were never told that our unit had been sold. This is dishonest and bait and switch tactics without the ability to own mistakes. Beware of spending this kind of money with a company that cannot be honest and transparent.
**July 9, 2026**
**Mr. Ernie Miller**
Owner
Miller's Motorsports
Dear Mr. Miller,
I am writing to express my disappointment with the experience my organization and I had while attempting to purchase a utility vehicle from Miller's Motorsports. What should have been a straightforward transaction turned into a frustrating and costly waste of our time.
Prior to making the more than two-hour drive to your Uniontown location, we spoke with your salesperson, Jay, who confirmed that the specific model we wanted was available. We also received a written quote detailing the total purchase price and confirmed that we would be traveling to pick up that exact unit. Based on those assurances, we arranged our schedules and made the trip.
Upon arriving, we were informed that the vehicle we had confirmed was not even at the Uniontown location. Instead, it was located at another dealership approximately one hour away. As if that inconvenience were not enough, we were then told that if we wanted the unit we had already agreed to purchase, we would have to pay an additional **$1,300** because, according to your staff, they "didn't know accessories had been added."
Our only alternatives were to:
* Drive another hour to retrieve the vehicle and pay an additional $1,300 beyond the quoted price; or
* Purchase a different unit on-site that was approximately $10,000 more expensive.
Those were presented as our only options.
What was most disappointing was that no one accepted responsibility for the error, apologized in any meaningful way, or attempted to make the situation right. No accommodation, discount, delivery option, or other customer-focused solution was offered. Instead, we were expected to absorb both the inconvenience and the additional cost resulting from mistakes that were entirely outside of our control.
Whether this situation resulted from poor communication, inadequate inventory management, or something more concerning, the end result for the customer was the same. It felt very much like a bait-and-switch, even if that was not the intent. At best, it demonstrated a serious lack of professionalism and customer service.
As the Chief Executive Officer of Blackwater Ridge, I understand that mistakes happen in every business. What separates a reputable company from the rest is how those mistakes are handled. Unfortunately, our experience reflected an unwillingness to stand behind the commitments made by your sales staff or to value the customer's time and trust.
As a result of this experience, we have no intention of conducting future business with Miller's Motorsports. We also intend to share our experience with others so they can make informed decisions when considering where to purchase their equipment.
I hope you will review what occurred, speak with your staff, and evaluate the processes that led to this situation. No customer who receives a written quote, confirms availability, and travels more than two hours should arrive only to be told the product is elsewhere and will cost significantly more than agreed upon.
Sincerely,
**C. Blake Truman**
Chief Executive Officer
Cortland Acres Association dba Blackwater Ridge
