Rapid service without an appointment. Skilled assessment of the problem…read more It is not a spit and polish shop.

All of the folks at Erivn's were helpful and friendly. My car died in WV in the beginning of a PA…read moreto NC trip for a wedding. They were not able to fix my car but bent over backwards trying and also helped me get a rental. I made it to my destination and had a great visit. Everyone at Ervin's kept me updated on what was happening with my vehicle and although they were not able to fix it I would highly recommend them!

BJ wasn't able to help me but he referred me to some one who could help. I recommend BJs mobile…read moremaintenance to anyone needing help

He got back with me quickly to let me know that he does not service this area. I appreciated that…read moreas I've left several other mechanics messages and many don't even bother to reply. Thank you.

Always fair and complete the job . I would recommend to anyone looking for service in Morgantownread more

Great service! Reasonable prices. Thorough work! I would highly recommend Hartsell's Exxonread more

Tried to tow my car while I was still in it didn't tell me to move prior to trying to tow meread more

best towing company and they helped 2 times and each time…read morehe was very helpful and courteous and kind..I love them!

I had various work done on our Caravan such as muffler, sensors, tie rod ends etc. The work was…read moregreat and no issues after. The mechanics are very skillful and the prices are lowest in town. They also take parts you buy from Advance and put them on. All of the other mechanic shops will not do that and will charge you an arm and a leg. These guys are the best and I highly recommend this shop!!

Took a car here to change the water pump. Told them to call and ask if anything else was done…read more They changed the belt without calling...wish they would have called but not a big deal as its fairly cheap. Two weeks later I took the car to my mechanic at home in southern WV and he told me the belt needed changed. I told him it was changed a couple weeks ago and he told me there is no way it was changed. I went back to Joe Moore's and they didn't remember me. I asked the guy behind the desk to look at my belt and see if it needed changed...he said yes it looks worn. I showed him the receipt where they said they put a new one on two weeks ago and he changed his tune to "well it might not be that bad its just worn on the outside from the pulleys....". Never had a repair shop so blatantly lie to my face!!

Shady business practices! Stay away! We test drove a Traverse, got the numbers for the new car and…read morethe trade in. We agreed it was a good deal so we shook hands, all signed contracts and all signed the paperwork. After two hours of being there, they said that there was a mistake and then they changed the entire deal. Tried to charge us $9,000 more than what our signed contract agreed to. Textbook bait and switch. They could have cared less that they wasted three hours of our time. Also, where I come from a handshake, a singed contract and someone's word means something. I can tell you for a fact that it doesn't mean anything here. Buyers beware!

Wow are they really that bad? I find it hard to believe that any dealership would risk their…read morelicenses and open themselves up to 30 years in prison and millions of dollars in fines as well as restitution to the affected customers. Reports suggest certain Car Dealers in WV may engage in deceptive practices, including bait-and-switch tactics, changing signed contract terms (like adding thousands in fees/warranties), failing to provide documents, withholding crucial info (like EV tax credits), and hostile customer service, leading to customer complaints filed with the BBB and online reviews highlighting fraud allegations, requiring vigilance and documentation for buyers. Common Allegations & Tactics: Bait-and-Switch: Agreeing on a price, then dramatically increasing it after hours of paperwork. Contract Tampering: Adding undisclosed fees or expensive warranties after signing. Failure to Disclose: Not informing buyers about potential tax credits or warranty details. No Paperwork: Withholding signed contracts, making it hard to verify terms later. Misleading Financing: Inflating financed amounts or misapplying credits. Hostile Treatment: Becoming aggressive or unhelpful when issues arise. What to Do If You Encounter This: Document Everything: Keep all emails, texts, photos, and notes from conversations (dates, names, times). Review Contracts Carefully: Check for hidden fees, APR, and total cost before signing. File Complaints: Report issues to the Better Business Bureau (BBB) and the West Virginia Attorney General's Office. Seek Legal Advice: Contact a consumer protection lawyer if you've lost money. Be Wary: Be cautious if a deal seems too good or if staff pressure you to sign quickly. Key Takeaway: Consumers report a pattern of potentially fraudulent dealings, emphasizing the need for extreme caution and thorough due diligence. "Kicking the car" (or "kicking the trade") is an unethical, high-risk sales tactic where a dealership advises a consumer to abandon their current, "upside-down" car loan (meaning they owe more than the car is worth) by stopping payments or allowing the lender to repossess it. The goal for the dealership is to facilitate a new sale by removing the old, problematic loan from the negotiation, often without disclosing the severe long-term financial consequences to the buyer. Key Aspects and Consequences of "Kicking" the Car Definition: It is a form of encouraging a voluntary repossession. The salesperson suggests that the buyer simply stop making payments on their old car to allow the lender to seize it, rather than rolling the negative equity into a new loan. The "Deficiency Balance" Trap: Contrary to what some salespeople may imply, abandoning the car does not erase the debt. The lender will sell the vehicle at auction, and the buyer is still responsible for the "deficiency"--the difference between the remaining loan balance and the sale price, plus fees. Credit Destruction: This action results in a significant negative mark on credit reports, potentially lowering scores by 100 points or more, and remains for up to seven years. Potential Legal Issues: Some industry experts consider this advice a form of fraud against lenders, as it involves intentionally defaulting on a loan to obtain new credit. Prevalence: While the National Automobile Dealers Association (NADA) states this is not common, consumer lawyers have reported an increase in these cases. Why Dealerships Suggest This Dealers use this tactic to make a deal happen when a customer is "buried" in negative equity and cannot afford to roll that debt into a new, higher-priced loan. It allows them to close a sale with a buyer who would otherwise not qualify for financing. Better Alternatives Instead of "kicking the trade," consumers are advised to: Wait and Pay Down the Loan: Continue making payments until the loan-to-value ratio is better. Sell the Car Privately: This usually fetches a better price than a dealer trade-in or auction. Refinance: Attempt to lower the interest rate and payment. Check for Gap Insurance: If the car was totaled, gap insurance covers the difference between the car's value and the loan amount. Potential Legal Issues: Some experts suggest this tactic may be illegal, as it can be interpreted as defrauding lenders by lying about indebtedness to fraudulently obtain new credit. So Essentially they are submitting fraudulent loan application that they are aware of a potential repossession or surrender that they encouraged so they can make a sale. Therefore defrauding lenders.

No matter what I need done they are always quick and efficient. They are a strong team of good…read morecommunicators. They are always offering discounts on oil changes. You will always be satisfied when you leave here!

Excellent service. No wait at all at 5:34pm on a Tuesday…read more Five stars They did not have an air filter for a 2015 bmi 328xi. This is not unusual. They showed me that my filter was not too bad