I have a great experience with Dr Suchov and his staff, specially Deborah who became a friend. I've done OBaloon procedure. The team knows what and where to do with each client, depending on individual needs. They are busy! I knew it in the beginning, so It was on my side to be flexible for the schedule. I get great care, and I mean it. Deborah was open 24/7 for any questions and advices. Doctor Suchov is professional who doesn't sell but works with knowledge and principles of Hippocratic Oath. I am very successful patient. I lost 37 pounds in 6 month with no health harming. I hope everyone will be happy with this team as me. read more

This outfit feels like straight out of the Adams family movie including uncle Fester. When they leave you a message they mumble and you have to listen to it 7 times to get it. Unfriendly staff, not helpful, don't get back to you, don't care, badly trained. The call center people are on it, and the receptionist was cool but the rest is absolutely subpar. Just a 95% bad experience all around. Perla gets the prize for worst customer service. Glad it did not work out. Going somewhere else. Don't go there read more

WORST EXPERIENCE EVER! This is not a doctor's office, it's a butcher's office! Six months after my colonoscopy AND endoscopy with this office, (July 2025) I'm still trying to get an appointment to see a doctor there! I called multiple times, explaining that I still have abdominal pain and I need to see a doctor, and they simply do not care. They always saying they will call back, but they don't. This guy and his entire "team" must be removed from any health insurance, and whomever put him there, needs to be sued to the whole extent of the law! I opened a claim with Medi-Cal and another health insurance which is they are part of, and gave them details about the whole nightmarish process with this clinic! Gastric diseases are very serious and can go extremely bad if not treated, and having a doctor who does not care about his patients can be considered as criminal ofense to me, or anyone else!!! After months of trying, I gave up and I'm going to another doctor, to see what the damages are (I wish I had done that sooner!!!!) Please, please, please - DO NOT GO THERE, DO NOT WASTE YOUR PRECIOUS TIME AND HEALTH! They are only for the money and they do "wholesale" medicine, getting as many patients as possible, but not following up and taking ZERO care about their health. read more

THE WORST experience simply SCHEDULING. It's taken me months to get an appointment, not because they are booked, but becuase they can't find me, even though the refereral was done weeks ago and a previous agent told me they had it. Then they say the "care team" will call me back, but they never did, twice. It was weeks and I just kept calling. Finally someone in pharmacy or some odd department called me simply becuase I left an urgent voicemail. They are so disorganized and simply don't care. I had to reschedule my appointment and they cannot even do basic rescheduling. I called 3 different departments, and finally a very rude woman transferred me elsewhere even when I said please don't... she just basically hungup. I tried calling back and NA. If it takes months just to scheudle, I cannot imagine the horrendous quality of care. Go elsewhere, it's just NOT worth it. read more

Very unprofessional! Their office delayed my mom's appointment for various reasons for almost 5 months; once because of miscoordination between their staff, 2nd time because they had the wrong appointment time. Now, only a few days to the appointment, they call in saying they're no longer with the insurance group! We've been trying to get the Dr to see my mom since last May (2025) and here we are! I wouldn't waste a second trying to schedule anything with their office! read more

The worse doctor of all times! He misdiagnosed my mom and if she would have stayed under his care she would have died. His ego is bigger than his knowledge and he even other doctors who know him say he lacks attention to details. Stay as far away from him as possible unless you want to die! He should not be practicing medicine he should have his license suspended and never be able to touch another patient. read more

Extremely unprofessional, they don't return any calls regardless of urgent matters. They only have a call center who are extremely unprofessional. If you have been referred to this office call your doctor and insurance and have them to change your authorization. read more

The practitioner working under Dr. Suchov told me my symptoms were alarming and required an urgent colonoscopy. When a woman from the office called to schedule it, she gave me a date a full year away. When I told her the practitioner had told me I needed an urgent procedure, she said callously "then go to the ER" and gave me no other options. I waited almost a year, then less than 2 months before the colonoscopy I got a voicemail saying they had cancelled my procedure because there was an issue with the authorization. No one had ever called me to inform me they were having trouble with the authorization, they just cancelled my appt that I'd been waiting 10 months for and told me after the fact. Seems to me like an incompetent, uncaring, and even immoral practice--stay far away from Dr. Suchov if at all possible. read more

If I could give zero stars I would! If you are referred here I highly recommend you don't waste your time and get a referral elsewhere. The staff is extremely unhelpful and it takes FOREVER to actually get seen in person for any procedures. read more

Extremely Frustrating Experience - Would Not Recommend! Now I understand what all the reviews were referring to. I called to make an appointment for my brother, who currently has G-tubes and needs them removed. His primary care physician referred him to dr. Suchov. My brother's hospital medical records are extensive--17,496 pages, no exaggeration. The office asked us to bring in hard copies so they could scan them. We offered a flash drive to save them digitally, but they declined. Instead of using common sense and convenience, they insisted on physical paper copies of everything. After multiple back-and-forth conversations, they finally agreed to only accept the gastrointestinal-related records, which still amounted to about 1,000 pages. I faxed the first 50 pages, but after that, the fax line stopped working--it was either unplugged or constantly busy, even 24 hours later. The next day, I printed the documents and brought them to the office in person. The front desk staff told me, "Wait here, I'll scan them and give them back." I said to just keep them for the appointment. Then he mentioned that the first appointment would be telemedicine and not in-person. I explained that my brother has G-tubes and needs hands-on care. He confirmed it would still be a telehealth visit and that the earliest available appointment was in two months. At that point, I told him we no longer needed the appointment. With this kind of inefficiency and poor communication, it's a real risk to your health to be a patient here. Also, be aware: the Encino location is not a real medical office--it's just a small office space with three employees. I still have no idea where the doctor actually sees patients in person after the initial telehealth consultation. read more

I have never witnessed a more negligent practice in my entire life. For nearly half a year after being assigned to their offices, I have endured unacceptable disrespect, dismissive attitudes, and uninformed decisions. Despite doing my best to communicate some of my issues and provide them an opportunity to remedy my concerns, they have not once, but multiple times, threatened to either cancel my medications (that I need) or my appointments. It's no surprise that they dismiss me as a "difficult" patient to deal with and accuse me of being disrespectful. They take no accountability or self-reflection on how to improve their practice. As their patient, I've only become difficult because they have refused to do what is expected of them. I shouldn't have to fight to get answers to important health questions, nor be a source of information about a condition they diagnosed me with. Most concerning of all, if you get past many of the problems that exist related to their office and the people that work there, the quality of care is abysmal. When diagnosed with a relatively rare condition, both the Dr. and nurse have failed their due diligence every step of the process. From having little to no knowledge about the actual condition and making no effort to read up on it, to failing to account for complications or adverse reactions to medications, refusing to answer or provide solutions to adverse reactions-- the people here have zero respect for the well-being of their patients and their outcomes. If you are as unfortunate as I am to have been assigned to their offices. Do whatever you can to find someone better as soon as possible; your health may depend on it. read more

I've been trying to schedule a routine colonoscopy with Dr Suchov's office for about a year now. I work for the public school system, so the expectation is that we do routine medical things over the summer. Fair enough. First I have to get the referral from my Dr; did that last winter. Called Suchov's office- first you have to have a phone consultation. Nothing available for 2 months. Well, can I make the appointment for the procedure now, so I can get the date? Nope. Have to have the consultation first. During the consultation they ask how you're feeling- as if I'm going to be feeling the same in 2 months when I finally get the procedure-? So now can I make an appointment? They had nothing for the summer. The next best is winter break. Winter break comes around, and I get a lingering cough from a nasty cold, and have to cancel the appointment. Are there any appointments available on my days off? No. Ok, can I schedule for the summer? No, that's too far in advance. Which means, I'd have to start the entire routine all over again.....what's the point? Terrible experience, wasted a year of my time. read more

Just wanted to share that.We had an extremely positive experience with the doctor he's kind caring very understanding patient. He was extremely detailed in helping understand about the situation.Very experienced very good at what he does. He had an amazing bedside manner. He took the time to explain to me and my sisters.Very patient has a wonderful staff that work with him punctual on ti'm and he answered our question step-by-step and even repeat it to make sure we understand him. We are so blessed that we got to work with him read more

The office call center reps are not helpful and rude. I called 4 times just to get put on hold or redirected to the automated system. I tried calling back but they will not pick up the call anymore. It's beyond frustrating and all I'm asking is a direct number to the office as I have questions for my child's procedure for today. To the "reps" taking client calls. If you're not happy to help quit and leave! You are in a healthcare industry who we patients rely on to direct us to professionals who can answer our health questions. Your attitude and unprofessionalism is adding to the anxiety we have with our health. Just because you are not experiencing our current situation it does not mean you have the right to give negative vibes. Quite frankly, you are not providing free services, least you can do is pretend you like to help rather than shutting clients down. It's a shame that the reason for bad reviews are due to bad customer service... read more

My mother has colon cancer. Medicare referred us to Dr. Suchov for a colonoscopy. After numerous calls for 4 months, we/ my mother's doctors still can't get a copy of her colonoscopy report. Finally after complaining to Medicare, we got a call back scheduling a tele-appointment, which isn't for another 3 weeks from now. We're talking 5 months to get a colonoscopy report for a patient WITH colon cancer. Seems like medical negligence! read more

Took 40 mins to make 1 appointment for a 15 minute call with a nurse 1.5 months away. Horrible staff and based on other reviews I'd stay away. read more

I'm running out of my prescription and my appointment isn't for three months (that was the earliest available). I told the front office assistant that I can't stop my prescription for three months and asked for an emergency refill. She said "no" and there's nothing her or I can do. I explained the urgency and importance of taking my daily maintenance prescription and she just replied "there's nothing I can do." I'm at a loss. read more

Waste of time. The NP interviewed me over the phone, she told me I would get a call the following day to schedule an appointment. I got the call just so they can telle "There are no available dates for the two procedures I needed done." This information should have been disclosed with the initial call three weeks prior to today. As a matter of fact, no one should be referred to this office. The doctor might be good, but the process of trying to get the appointment sucks. Totally unprofessional staff and even worse coordinators. read more

The team they have over the phone is beyond disgusting. They are rude and very dismissive. I have called 4 times in less than a month to try to get something scheduled and they have given me the run around. Telling me that my insurance approved the referral weeks ago and they dont know when they can schedule my appointment... If they don't know, how the heck am I supposed to get this procedure done. Sooooo unprofessional. read more

I called to schedule an appointment. The man that answered refused to talked in English with me. I'm going somewhere else.

AWFUL, AWFUL, AWFUL! Horrible service, I have a chronic condition and I needed my meds refilled and the pharmacy department was UNREACHABLE. I had to borderline harass them in order for them to get me connected to a doctor so that I could get a refill. And setting up an appointment to change medication because of a flare up is just as bad. They have a complete lack of empathy and understanding. This practice is just HORRIBLY RUN. change specialists if you can. Also you will never, and I mean NEVER get into contact with Dr Suchov. Instead you'll be having a phone appointment with a Nurse practitioner who will forget who you are, what medications you are taking, what condition you have, and will just straight up think that they're talking to someone ELSE. Incompetent and completely lacking bare minimum amount of empathy needed to work as medical professionals. INCOMPETENT INCOMPETENT, incompetence kills, if you value your health please switch providers if you can. read more

Uses horrible billing practices that will cost you money because they don't give a shot about confirming lab or facility accepts your insurance. Dr must kick back and not care. The staff's lack of comprehension and ignorance of basic human decency resulted in creating so much suffering after an already difficult diagnosis. They should be full of shame. Don't hesitate to ask about how they have corrected the concerns in all these poor reviews! You have agency Anyhow, if you're looking at this, you probably have a medical concerned that is troubling you. Be wise and protect yourself from this practice. L read more

Horrible patient care and follow up. The RN never gets back to you to answer your follow up questions. You've to make several appointments to get the result you could have in one session. Absolutely horrible. read more

I listened to the people on this review. Before I was even seen by this office ( I cancelled) they called because they never could find the approval for my appointment. Mind you this happened 3 different times for this office. The day before I was supposed to go the approval department called me saying they never received my authorization. I was done. If an office can lose an authorization 3 times and are very hard to get on the phone I won't waste my time. No one should. You have a choice for better health treatment than what this office will give you. Very unprofessional. read more

I made my appointment for a colonoscopy in March 2024, but had to wait until December 2024 for an appointment. I received a packet in the mail with prescriptions for the colonoscopy and instructions for the day before the procedure. When I arrived at Valley Presbyterian Hospital for the procedure on December 18, 2024, as instructed, I was informed that Dr. Suchov's staff neglected to schedule my procedure. The staff at Valley Presbyterian also informed me that this happens regularly with Dr. Suchov's clients because his staff is inept. My advice...choose another gastroenterologist because this one simply doesn't care. read more

Worst place to get checked out , i called late August to get an appt and they had me wait 3 months to get an appt with the GI specialist! I barely got a chance to speak to him in Dec. 11th. They told me they would have me go somewhere to get some testing done after that call and its been a whole week and they have not even called me yet to tell me where i have to go. I called yesterday and they said i have to wait for their phone call, WTH! I ALREADY WAITED MONTHS TO TALK TO THE SPECIALIST NOW ONLY GOD KNOWS HOW LONG I HAVE TO WAIT FOR THEM TO TELL ME WHERE I HAVE TO GO! RIDICULOUS! they dont give a shit about their patients! read more

What kind of Dr doesn't see patients in person? Had an endoscopy my biopsy results came back positive for H Pylori called to make an appointment and I was told the Dr couldn't see me for a month even though I had an infection. Had to see my primary care physician in order to get treated! I will be filing a grievance with my health plan! STAY AWAY FROM THIS PLACE! read more

Horrible costumer service! Got referred to this clinic and they NEVER answer the phone. Their voicemail box is full and you can't leave a message to schedule an appointment. After leaving multiple messages on the urgent line they called to schedule an appointment and after waiting on hold for 10mins they just hang up and never called back. I mean do they even care about the patients? They even have a complain line if you press 7 for "some" reason. I left multiple messages and they never followed up. Useless waisted time if you decide to come here. read more

Horrible experience. Was not given my test results and when I called was told someone called me with them. It was impossible to get someone on the phone to even schedule an appointment. Dr. Suchov first had a nurse practitioner call me and that was the only person I spoke to for months. There are no in person appointments available if you want one. I called and was told I would receive a call back from a scheduler who will schedule me an appointment to speak to a nurse practitioner over the phone. I was given a phone appointment for a month out. I never saw Dr. Suchov in person and had to switch doctors to someone who actually sees his patients at the office. read more

This is the worst kind of doctors office I've ever experienced. I was referred to them in October and first off they can't even make an appointment when you call you have to leave a message. So by November I still hadn't heard from them they tell me to leave another message and then by December I finally call and complain and they call me back to tell me my referral is expiring and they don't have an appointment until March! Not to mention I had a prior experience with them a few years ago where I was supposed to have my gallbladder removed and they were super rude and uninformative and wanted to schedule me for invasive procedures before removal. I canceled and went elsewhere. If you can, avoid this place at all costs read more

WARNING! I would never allow this doctor to perform an operation on me or provide healthcare for me in any way. My experience with this doctor has been nothing but horrible! I have made a formal complaint with a Better Business Bureau and made sure that my doctor or the physicians in the building where my doctor is never refer this Dr. Suchov again read more

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Had an a endoscopy appointment with this doctor, the day of my procedure someone else performed the endoscopy it is been two months and till this day that doctor has not have the decency to call me with the results!!! SO UNPROFESSIONAL!!!! PLEASE GO SOMEWHERE ELSE IF YOU CAN. read more

RUN away from this office as far away as you can. I hope you read this review before you pick this office. I don't understand how this place is still in business. It's all around incompetent. They will waste your time and lie to you. Just do yourself a favor and either switch offices or go to ER or urgent care but never let these guys treat you. read more

excellent treatment from dr suchov and entire office staff, carmen, beda, lemeare, kenneth pharmacy, and same excellent care at community surgery center dr. menor, nurse ingrid, bernice. very thorough colon/endo proceedure and highly recommend this team. many thanks. shele read more

First time patient and I have been receiving beyond the best customer service care! I had been calling around to book an appointment with a specialist for gastroenterology and everywhere was booked into 2025! I called Dr. Suchov's office; left a message and couldn't believe they called me right back as it was the end of the day! I explained my situation and immediately received an appointment. The next day I received a call from the doctor and was informed that my situation would be escalated to exactly what I was hoping for. My insurance approved the procedure and the doctor's office called back for scheduling! Honestly this doctor's office is so on top of everything! I highly recommend this office! They wasted no time and I'm a new patient! Great overall experience and soon I will have my procedure! Professionalism from the front desk to the doctor himself! Thank you so much! FIVE STARS read more

I needed to wait 3 weeks to get an appointment with the doctor. He only does it through phone calls and not in person which is pretty f*ch*n stupid. So I'm on the phone with Dr. Suchov, telling him that I had a chronic fissure, he wanted to schedule me an appointment for a colonoscopy. I told him I don't need a colonoscopy for a fissure you can even it see it with the human eye. Then he ended saying it can be an inner hemorrhoid, it can be an ulcer or it can be colon cancer and I told him I'm only 29 and I feel healthy, I just needed a minor surgery for a fissure. He said no just cause the blood on the stool was a red flag even though I can physically feel the fissure cut on my bottom and he still wanted to give me a colonoscopy. I didn't agree to do it and I hung up on him because it was a complete waste of time. If a doctor refer you to Dr Suchov's office that means your doctor doesn't care about your health either. read more

Don't waste your time. Left a message the first time with no callback. Sat on hold for 1.5 hours the second time. Trashy customer service.

When you finally get a hold of someone, they set a phone appointment two weeks later and never even bother to call. When you try to get a hold of someone, it says your number 29 to wait. After about 15 minutes, it says your number 27. This place should never be refereed by any doctor. If you're refereed here, that means your doctor doesn't care one bit about you! read more

Horrible bedside manner, did not help me, when I was in the hospital told me I would die without surgery (I didn't,) rude staff, but worst of all - they will not provide medical records to me from when I was a patient (major hippa violation...they've been reported.) When getting a colonoscopy, dr was 3 hours late and I later discovered that my lab tests from the colonoscopy were sent to a lab that my insurance didn't accept. I ended up owing thousands of dollars. I urge anyone who needs a gastroenterologist to go anywhere else but here. read more

Terrible place. What kind of GI doctor refuses to see patients in person? No real exam takes place, just phone appointments and tests ordered. Never even get to actually take to the doctor, just the physician's assistant who doesn't listen to anything I say. The staff is rude and incompetent. Plus, I recently found out that one of the tests he ordered often has false negatives when you're on one of the meds I happen to be taking, which he knows since he prescribed it! This was never mentioned. And now, for two weeks, the officephone has been down, and my calls are sent to a messenger service that takes forever to respond, and then I never get called back. I've been suffering with extreme nausea for over a year now, and they've been no help whatsoever. read more