Apparently this company is too busy to care about my measly, few thousands of dollars. I initially received a quote for a custom sized front door in the standard Douglas Fir, but I wanted to get an idea of what it will cost in other woods and understand what the differences are. As soon as I asked for the same quote in other types of wood, I had to send email after email to get them to respond. Finally, it took them so long to respond with quotes, that when I called to try to put the order in for the original Douglas Fir after all, I was told the quote expired and now because of the new tariffs, the door is going to be about 25% more and I will need to get a new quote! That was 2 weeks ago and I still have not heard back from them. I guess I will need to find another company that does consider my few thousands of dollars worth the effort. read more