I used Selfstorageone in Eldersburg and when I walked in to see what was available and the lady…read moreworking her name is Beverly was very helpful and courteous. I had prices for other storage units but working with her made me decide to use that storage unit, I am in the automotive business, and I know customer experience is very important and she absolutely sold me with her professionalism. THANK BEVERLY YOU ARE THE BEST! Oh, by the way my son in Law came to see her and I believe Lisa and he currently has a unit

Beverly was a huge help in assisting me with my storage unit. I wanted to get auto pay set up and…read morewithin minutes we were finished. Beverly was super nice and easy to work with. Highly recommend seeing her for storage units.

Amazing experience with Carol in February 17th 2023. I was in town and needed to help get a storage…read moreunit for a family member. Everything went great and I will be getting a unit here when I move back to Maryland.

Storage units are clean and in excellent condition . Very nice staff. Carol is so helpful and has…read morebeen amazing to work with!

So I rent a space for over a year and a half and I move out on the 5th of the month after paying…read morefor the month and no pro rated refund. After talking with representatives and supervisor which advised me to dispute the charge on my credit card. This is after raising my monthly rent from $179 a month to $343 a month for the same space. Beware of this company and its shady business practices.

Ever since it switched owners the rent constantly goes up 50 plus at a time within a year span the…read morerent increased over 150$ The units leave mold on your furniture. I recommend going to another storage space

Havent been able to access my room due to no snow removal done in 4 days after over a foot of snow…read more Never was plowed the last 2 times it snowed as well. The climate controlled rooms don't feel like there's any climate control happening.

They raised my rent by $100 in one month. The roof leaked in my bin so I had to cover my things…read morewith a tarp. My last month they charged me a $50 late fee even though I had automatic payments. Do not rent from them.

The staff is very friendly and helpful. I never had any issues or felt like a time when my storage…read morewasn't secure. They have cameras all over. It's gated. Code access required to get in and the hours to access are pretty reasonable when compared to other storage places. After research I picked this place for a lower price and security features. Look online and try to book because it's actually a little less then making the booking in person.

I went to this location on Friday August 1, 2025 and the gentleman I spoke with was very…read moreprofessional. He told me his name was Mike. I explained my ex situation with my name on the account and he was very helpful. He gave me some very informative information and helped me to locate my storage unit. I haven't been there in a while so is help and knowledge was right on time.

This storage place is so clean! The manager there Janay was so helpful and pleasant. I will be a…read moreforever customer.

We found a deal online, and reserved a unit at 8514 Liberty Rd. We somehow went to the 9501…read moreLiberty Rd location, and received a call from the 8514 location, Janel, I believe, and she rudely told us if we wanted to see the unit we needed to get there soon because she closes in 30 minutes. Since we were already at the 9501 location, we decided to go in and look at the actual unit sizes. As soon as we entered the building, Stephanie, greeted us in a very warm and welcoming manner, so we knew then that we would be renting from this location, and not at the one closest to our home. Stephanie was very patient to show us two units, and we decided to rent at this location. She allowed us to look online for any promotions which we did find.

Deeply disappointed in the customer service (after we contracted) and upkeep of the units. This…read moredirt and leaves got inside the closed unit and was all over our stuff. Pictures are after I removed quite a bit of leaves and dirt. I showed the office employee and she said that happens with wind. I asked about getting a better seal on the unit but she said she didn't know and said "maybe you can move to another unit." That was not helpful. I tried to reach them for assistance through calling and on Facebook and there was no resolution. I also could not believe the price hike to more than double after the initial year- we moved out and closed our account.

Customer Service was over and beyond. I was serviced and assisted by Becca and she made my day…read moreafter walking me through the process. I walked in with a frown from being lost and she helped me find my way and I walked out with a smile. Extra Space, please appreciate this woman because most people don't care this much. 5 out of 5 stars.

Do not rent a storage unit here. Unexpected increases and charges. This company does not…read morecommunicate. Horrible customer service.

WOW Dominic and Sean were phenomenal!! Great service,…read moreanswered all of my questions intelligently and professionally! Unheard of these days Beautiful facility, clean , easy to access. A really great place

I would like to sincerely inform the Public Storage company on their manager they have overseeing…read morelocation 10728 Reisterstown Rd., Owings Mills, MD 21117 by the name of Mr. Charles - he's doing a stupendous job managing, overseeing & customer service. Respectfully, I rented at your locations in NYC & unfortunately it was "at your own risk" (literally). I'm a patron at the previously mentioned location for over a year & gleefully like to inform & remind Public Storage company the facilty Mr. Charles manage is organize, clean, secure, well lit, no insect or rotten infestation & Mr. Charles (manager) is personable. Yes, he knows your name & ask patrons of the facility how's service thus far & if anything he can potential do to provide or improve upon service(s) - STELLAR! Myself, by profession I'm part of "E suite" in the International Supply Chain Industry (I hold the position VP of Operations) so, I can spot "talent" & in closing I sincerely recommend you consider Mr. Charles for district manager position within your company (fyi, talented individual needs to be challenge - if not boredom sets in & you can potentially loss great talent. This is my experience from being in executive positions for over 32 year now). Thank you

Patrice P. The Property Manager, Charles, at the Public…read moreStorage location in Owings Mills, MD is AMAZING!!! I have been a customer for over 4 years now and was considering moving to another storage facility because of the price increase. I spoke with him and he was able to discount my fees for the next 6 months. Who says longevity doesn't pay off?!? Thank you Mr. Charles