Kyle Moore, who runs the company, is amazing. I tell other's- when I refer him- he's the MacGyver of Reno. Not only am I a loyal customer of his, but he's truly a person I would trust with my life! He's the salt of the earth! Few quick stories. First time I met Kyle - about six years ago - was at my house in S. Reno. I had two other 'professionals' try to fix two of my gas fireplaces in my home, which were broken. Both walked away saying they had no idea what was wrong, yet charged me for their services. Kyle shows up and, I kid you not, after 10 or 15 minutes, he tells me both fireplaces are up and running!!! I kid you not! Since he charges by the hour, my bill was quite a bit less than I was definitely ready to pay. As I walked with him to his van, I suggested that instead of charging by the hour, he charge by the job. Why? Because he's so 'fricken' good at what he does, he would help others but make more money vs charging by the hour. I told him he was too good. He appreciated my viewpoint, but told me he was more interested in helping clients at the lowest cost possible. All I could say was 'Wow!' Where did this guy come from? Fast forward 3 years and I had forgotten the combination to my home safe. I asked Kyle to come by and check it out. Since he's a licensed or certified locksmith, he was able to call the company who made my safe and immediately retrieve my combination!!! Damn! Not only is he amazing with safes, but in the time I've know him (about six years now), he's never walked away from a problem and not fixed it!!! I know this sounds like a cliche', but I was reluctant to even write this review for him, as I'm worried he'll be too busy for me! This guy is a diamond in the rough, without a doubt! read more