Lizzie is awesome! I had never been waxed before but she made me feel at ease in her very private…read morestudio. She's very fast and lovely to talk to. Booking is super easy. I was really impressed with the results and my body hair is now growing in finer. I've now been twice and I won't go anywhere else!

I'm not sure how I had such a different experience with this place than all these reviews, but my…read moreeyebrows don't match anymore. Different sizes, different shapes; one is significantly shorter than the other. I'm pretty upset I paid to have my eyebrows destroyed. Nice person, but wtf, maybe it was the laying down? I don't know, but neither my wife nor I came out with symmetrical brows. Really disappointed and upset... guess I'm leaving my bangs long for a while to cover them up until they grow out a bit.

Here's the deal. Getting waxed isn't a pleasant experience. However, Jennifer made an awkward…read moresituation very tolerable by being very matter of fact while she walked me through her process--which is unlike anything I've ever experienced. There's a three-step process you handle before she gets started (while I won't get into the details I will say that having took a low-dose edible before for the pain I was slightly overwhelmed by the steps). There's also a breathing technique that I was at first a little thrown off by (it involves eye contact) but it was one of the least painful waxes I've ever had (also, her attention to detail and three-step process has made for bump-free results). I'm thrilled to have found a waxed as professional as her!

I was in need of a new waxer or after my waxer for the last few years moved out of state, I came…read moreacross Jennifer's business and I am so happy that I did! Jennifer was absolutely amazing and made me feel super comfortable! She was also able to fit me in very last minute. It had been quite a while since my last wax, but she really knows what she's doing, because it was the least painful wax I've ever had! She is fast, and we had a great conversation as well. I am so looking forward to coming back! Highly recommend!

Loved my experience at The Wax Shack with Madalyn! She was speedy, sweet and got me smooth as a…read morefreshly powdered baby's butt. Plus, we were having such a good conversation that before I knew it, the session was over and I was good to go! I will say that Google inadvertently has her business listed as a "beauty school", and because she's legit across the street from the junior college, I booked because of all her great reviews but got nervous that I had actually booked at some cosmetology class inside of the college instead. Nope! The Wax Shack is poised behind a local law office, so I did need a little help making my way up to her actual door, but it was nothing major and the services were amazing. Will be back soon!

Clean, fast and very efficient! She definitely knows what…read moreshe's doing. Definitely going back!

Prompt reply via text message, accommodated me on a last minute appt and quick and good service !read more

I'm a total wax-wimp. Well, that sure changed today!!!…read moreAmelia is absolutely FABULOUS! I had a couple of different waxing services and Amelia was great. She was calming, professional, and told me about the process (I'm fairly new to waxing) so I felt 100% comfortable. The two services took way less time than I'd expected (approximately 20 minutes, total) and was nearly painless, which is not what I was expecting. I'll absolutely be going back to Amelia. In fact, I rebooked, without hesitation, before I left the salon. No photos to share...

Everyone is super friendly as you walk in. The kind of places you want to come back too. Aranni was…read moreamazing. Super sweet and made the process so easy. I highly recommend her.

***This review is of the company NOT my esthetician.***…read more I booked a bundle wax package online and arrived for my appointment early. I was quickly checked in and had an amazing service appointment with Angelita. I go to pay and I notice (too late) that the amount being charged is more than the online bundle price quoted. When I spoke to the gal at the front she was helpful but it would have been better had she caught the issue BEFORE I caught it as I was paying. Now I have to call the manager and take up her time to help correct this issue because now it's a matter of principle regardless of the amount.

The only salon I'll drive from Sunnyvale to Windsor for! I can't say enough good things about…read moreShiloh and the staff here. Everyone is so friendly, personable, and warm. Shoutout to Kevin for always making my nails look absolutely killer - and for putting up with me always wanting chrome.

I started coming here a few years ago and was happy with my experiences during my first few visits…read more However, in mid-May, I came in to get my nails done before a trip to Hawaii, and my fingernails were cut so short that it was painful, with the skin of my nail beds visibly exposed. I was understandably upset and brought the issue to the attention of the front desk. They told me they couldn't refund me but offered to add a complimentary nail service to my account for my next visit. I decided to give the salon another chance, assuming the first experience was an honest mistake or that the nail technician might have been new. Unfortunately, during my next visit, my nails were once again cut too short. Although it wasn't as painful as the first time, it was enough to make me hesitant to return. To make matters worse, when I went to pay, I was told there was no record on my account of the complimentary service and that nothing could be done. As a result, I paid full price for both visits despite having my nails cut shorter than I wanted on both occasions. I understand that mistakes happen, but having the same issue occur twice, followed by a failure to honor the resolution I was promised, is unacceptable. I gave this salon a second chance, but I will not be returning.

Was a bit of a struggle for me to find for the first time. I can't say enough how much I appreciate…read moremultiple reminders & tips before appointments! Be sure to look up to navigate ahead of time, but once you've been there you won't forget it! Best brows I've had in YEARS. I am so happy I went! Ashley took care of me and made me feel like I've been there before. Best feeling! IYKYK. She was so efficient all while making me feel right at ease. I loved the whole process of brow mapping which made me really feel like I was receiving something specific for me. Not your average brow wax in the best way! Will most definitely be booking with her again!

There is no other place in Sonoma County for lashes and brows!! The entire staff is trained so well…read moreand if you get the opportunity to see Natalia (the owner) for your services you are a VIP!! The salon is clean, trendy and allows for the perfect vibes of a relaxing treatment. I can't share enough how much I love this place and all the heart that goes into goes into it everyday. Treat yourself, your lashes and brows will never look better!!

Wonderful experience with a wonderful owner. Couldn't have asked for a better facial ! She's…read moreincredible! Very knowledgeable of the products she uses . Best product line I've ever used. You need to look no further in my opinion. The difference this has made with my aging skin was noticeable after the first facial . 2nd one even more . I have an appt for my third . Thank you Amy !

If you are looking for someone to help you feel TOTALLY pampered look no further. Amy is very…read moreknowledgeable about what products and techniques to use to customize your experience to fit your exact needs. She offers some of the best products in her services and sells them do you can keep the pampering up at home between appointments with her. Thank you Amy! I'm refreshed and ready for the next chapter. Call soon for your appointment-she's pretty popular and by appointment only. You HAVE TO get the neck lift cream. Check out my results after one facial. I'll be back again soon!

I walked in asking about eyebrow waxing, the nice lady who greeted me explained that she doesn't do…read morewaxing, but welcomed me to try the threading. I was a little skeptical, I have heard about the trend over the years, but never actually had it done. Pretty was convincing to give it a try. I was told it lasts longer than the wax. She was very delicate, it was fast and painless. I liked the aloe vera she applied to my eyebrows after she was done, it felt so soothing. Her son was just adorable a little gentleman, he opened the door for me on my way out....Thank You Pretty! May God continue to bless your hands!

I love that we have a brow spot in Windsor now! Pretty(Our new local Brow Artist) does a great job,…read moreoff the bat I trusted her because she listened to my style and did exactly what I wanted. This was my second time getting my brows threaded, today I got my lip too and she got it done fast it was like only 17$ ! There's a 10$ promo for brows going on because it's a relatively new location. Which is a total steal bc you can't get your brows done for that low anywhere! I'm pretty sure she said they have another location in Santa Rosa so it's nice to help a local business. Oh yeah and the brow studio is super spacious and clean love the central location

Everyone who works here is so kind and lovely. The salon is located in a convenient mellow spot…read moresurrounded by other businesses. There are plenty of parking spots so that's never an issue. The salon itself is immaculate and stylish. There are relaxing fountains and the color scheme is serene, a nice little escape. They carry Aveda products, which are high quality. The hairstylist I would like to give particular high praise to is Vivian for boys/mens cuts. Vivian gives a very high level of attention and care to haircuts. They are consistently flawless and that is so important to boys because you can't hide anything with curling like girls can. She always greets us with a big smile and is welcoming and thoughtful. Just a joy to be around. I am so grateful for her being in this industry! Thank you to everyone at Brilliance Salon. I wish you many years of continued success.

This review is not for the color service iitself. That was fine.; It was adequate. However, I am…read moreconcerned about how they charge for their services.. I was charged $140 for a root touch up. While this is at least $20 more than I've been charged at other Adveda salons (6 mos ago) , It is certainly their prerogative to charge that fee. The main issues are their business practices and a major discrepancy between the prices listed on their website ($80 and up for root touch up) and what they are actually charging. I brought this to their attention over the phone the day after the service, and the response I got, presumably from the owner, was that she didn't know where I was seeing that. I clearly reiterated that I was looking at their website, and that if the prices listed weren't current, they needed to be updated. I also did not receive a receipt at the time of service. I later requested it, and was told that it would be texted to me, but I never received it. I decided to write this review after reading another review from three years ago that mirrored my own experience--charged much higher than fees listed on the website with no receipt for service given. I am now feeling a bit dubious about the way they do business, and suspect that there might be different prices for the same service, for different people. I will acknowledge that I neglected to verify the fee when I made the appointment, which is something I always typically do. I also waited for a half hour past my appointment to be seen (without explanation or acknowledgment of the delay) but I have also experienced this at another local aveda salon. My appointment was almost 1 month ago, and as of today the website information remains the same.