We love staying here! Each room has a cute theme. The owners take great care of all the details…read more The beds are so comfortable, rooms are spacious enough for a family to stay comfortably. The kitchen has all the basics for eating in your room. The lawn (real grass BTW) is such a great space for hanging out. Mini Golf, Axe Throwing, Four In A Row, Cornhole and more! We travel a lot and rarely stay anywhere more than once but we have stayed here multiple times and recommend it to everyone!

This was such a cute and cozy place. A big group of us went up for the weekend. The owners are so…read moresweet and caring. The rooms are newly remodeled and so cute! The kids loved all the games, fire pits and s'mores. We walked to woodland lake park which wasn't too far of a walk. The area is so pretty! It truly is a cozy little place to stay and experience. We will be back soon and hope to stay a little longer next time. We highly recommend this place to everyone but especially families with kiddos. The rooms were clean, one of the pillows did have some makeup on it so I'm not sure if it's a stain or just wasn't washed. Besides that everything was literally perfect and we will stay again.

The rental that we stayed at here was just ok. We got the hot tub inside but I wouldn't go in it…read more Place was run down and seemed very much like a rental. There was a dual fireplace that you could enjoy from inside the fam room or the bedroom. It was the only heat in the place but it worked out ok.

Came up from Phoenix for a couple days. Stayed in Cabin 37. One bedroom with a fireplace between…read morethe bedroom and living room. Lucky to get a little snow. The cabin was perfect. Kitchen etc. Nice shower. My wife and I loved it. The best diner next door called Darbi's. Pinetop is beautiful. Come up for the snow. Lion's Den. Great Bar. Charley Clark's. Nice prime Rib.

Rooms were clean and front desk staff welcoming and friendly. They had a complimentary toothbrush…read moreand some toothpaste on for a member of our party who forgot to bring some. Having the fireplace on would have been nice on a cold evening. The breakfast included was sufficient but missing a few normal items. No white or sourdough bread- just wheat, bagels, and English muffins. Not a big deal. Sign was out for hard boiled eggs but none were available. Otherwise, it was an acceptable breakfast selection you'd expect. Dining room was clean and well kept. We go tonight our Christmas tree down in the area each year and this has been our go to place to stay.

Always our go-to hotel in the white mountains…read more Easy access to anywhere you want to go Enough parking Very helpful staff and the complementary breakfast starts early at 6am

Was not sure what to expect when stayed here. Is quiet and not a lot of people. Forest is out…read moreback. Have to drive to get anywhere. Room wasn't ready and people not very helpful. Was told multiple times had 25 check ins that day so they seemed overwhelmed. They didn't offer any information and when asked about skiing or off roading no one knew the answers. Couldn't find items for game room and wasn't given a map or told about anything at check in. Room was updated and neat. A little cramped but homey. Loved the fireplace.

We booked and confirmed 5 months prior a 2 bedroom unit. I called aprox 5 days b4 arriving asking…read morefor ground floor, as we are both 74 years old. Was told they will see what they can do. We checked in with our 2 bedroom confirmation paper, trudged Upstairs carrying 4 luggage, looking for 2 bedrooms and to my surprise seeing only 1 bedroom!!! What!! The check-in clerk did not say any word about a 1 bedroom at all! I had to call Wyndham to which they informed me "an agent" canceled our 2 bedroom and we were notified by email. We were not!!! What if we had other people traveling with us? No apologies were made at all! And the toilet paper was cheaper than an outhouse! And they call themselves Worldmark?! Their water was horrible, made me itch from linen and showers.

Booked via Expedia (2) cabins for (1) week. Managers were…read moreeasy to contact and worked with us to provide adequate bedding, enuf coffee & soap during the week of Dec 23-28. Ambient temps were 15F to 65F, w/ furnace keeping us sufficiently warmed :) Everything was in excellent condition and functioned fine. They thought of a lot of important details to accomodate our stay :) Wi-Fi was excellent quality. Cabins 3 & 4 were adorable and cozy. Lastly, all minor Q's/troubles were quickly addressed. Con: The name is misleading in that the Rainbow Lake is not viewable nor accessible from the Lodge/cabins. Located in town & on the main drag next to a storage facility & across from Motel6, the property opens up in the rear to a small creek adjacent to private properties.

We had a great time here! From the road, it looked a bit questionable, but once we pulled in and…read moresaw the actual property and cabins we were much happier. Our cabin was cozy and clean, the owners were very helpful and friendly (we had a plumbing problem that was quickly resolved). Our dog loved it here. Bonfires at night, close to restaurants, bars, and lakes. This town isn't overly commercialized or touristy, so it was definitely a nice escape, especially considering the reasonable price. Hope to return soon.

If I could leave a 0 I would. I can say the suite with a balcony is not a dedicated balcony. The…read moremaid closet is right there outside our window and door. They came to get there cleaning supplies moved the table and chairs making noise woke us up. Not cool. The room wasn't actually cleaned. The floor was filthy the toilet seat was broken if you had cleaned the room or even checked it you would have noticed this. I filed a CORPORATE COMPLAINT WITH HEADQUARTERS and they did nothing since I didnt speak to management. Why they dont have another sweet especially didnt have a balcony. I couldnt stay anywhere else as my mom was staying here as well for her upcoming surgery. There was nothing the property management could have done! But what you can do is not advertise a suite with a balcony that you dont have the suite is cold and univiting. DO NOT STAY HERE!

Past stays in this area have been at the BW in Showlow, we would have been better off to stay there…read moreagain. Walking into the room you are greeted by decor that looks like its from the 70's. Carpet has stains on it and the bedspread is worn and needs replaced. The mattress has indentations on both sides. The parking lot has huge potholes and being on a motorcycle it's tough to maneuver around them. On the plus side the staff was helpful and the area around the hotel is pretty with all the trees. If I come to this area again I'll stay in Showlow and not here.

My app wasn't working in the Show Low area for some reason, so I had to call the Choice Hotels…read moretoll-free number to set up my reservation. THAT was the most unpleasant hotel reservation experience I ever had. But as it turned out, the hotel was great. Polite and efficient front desk staff, a very comfortable bed, and a shower with excellent water pressure. Then in the morning, an adequate breakfast. What more could one ask for? If you come to the area, I recommend this property over the other Choice Hotel properties in the area. I'd tried the others in the past and found them lacking. This hotel is well run.

(1 Star) I stayed…read morehere from June 18-21, 2026, and it was a terrible experience. The only saving grace was the front desk staff, June and Brendon, who were very polite and did what they could to help. However, the management and housekeeping are non-existent. My room was disgustingly dirty at check-in. The bed comforter was soiled, and the bathtub drain was completely clogged with hair from a previous guest. When I reported it, I was told housekeeping was too busy. Brendon at the front desk actually had to come up and clean the drain himself just so I could take a bath. The rest of the room was never cleaned, even after a housekeeper directly promised me she would handle it. On top of the filth, there is a major security risk: the side door to the parking lot that requires a key card was left wide open and unlocked my entire stay. The hallways were also filthy. To top it off, they fraudulently overcharged my bank card an extra $50 after promising a flat $25 fee. I am currently working with guest relations to rectify the problem I will update this is the solution is to my satisfaction. In the meantime, avoid this place at all costs. It's disgusting.

Beautiful rooms! Amazing atmosphere and staff! Definitely a hidden gem! Highly recommend for anyone…read morewanting to get that authentic cabin feel

My favorite in Pinetop. Billy is great. lIves up to its billing. Rooms spacious and super clean…read more Live being surrounded by tall Pines.

2.5 stars. First time to the white mountains. The grounds are pretty nice. There is volleyball and…read morea nice hammock and a little play set for younger kids 8 or younger. There are 2 areas to fish from. They have a Jon Boat, peddle boat, and kayaks that are available for free on a first come/first served basis but only during office hours 9-4pm. There is a bigger boat for rent but it was broken. There were lots of trees and shade which we liked. We stayed in the Ash cabin. It was not great. It is old. The "comfort zones" which we later found out were heaters were on and set to 80° when we arrived. It was very warm inside when we arrived and we didn't figure out until too late that we were turning the heaters down to cool things off not off. There were no manuals to help instruct us on temperature control and we had to text the after hours number to get help. It took 2+ days to cool this place down. They encouraged us to open windows at night but not many of the windows (none upstairs) had screens. There is no cooling unit upstairs but they brought us some box fans which didn't help much. The plumbing upstairs was slow and had to be snaked because the sink wouldn't drain. Fridge took some time to cool down but then worked fine. Couches are worn and you sink down into them. We read that every cabin has a fireplace but ours didn't which was disappointing. There was 1 smart tv. We tried to log into Disney but someone else was already logged in. Tried uninstalling and reinstalling but then the TV needed a pin that we didn't have. WiFi worked well. The kitchen was clean and had what we needed. The blinds are dusty. We probably wouldn't stay here again unless there were some significant updates.

This is a beautiful and enjoyable place to stay! The cabins are very cute and clean. Gorgeous lake…read moreview!! Very well managed. We enjoyed a 3 night stay and are looking forward to visiting again. Very peaceful and everyone is so friendly and the resort is dog friendly which is a huge plus!! Nothing but great things to say! Thank you for a wonderful stay!!