genuinely cannot say enough good things about Dr. Campbell and the entire team at VEG…read more Our dog, Remi, ended up needing emergency abdominal surgery for an intestinal obstruction, and it was an incredibly stressful and emotional experience. From the moment we arrived until we left, the care we received was exceptional. Dr. Campbell was incredible. I had a lot of questions and concerns, and not once did she make me feel rushed, dismissed, or like I was being difficult. She would sit down with me, explain what she was seeing, what our options were, and why she was recommending what she was recommending. She was patient, thorough, articulate, and confident without ever being condescending. I was having an extremely difficult time with the decision to put Remi through surgery, and she gave me the information I needed without ever pressuring me. I remember telling my wife that if Remi had to have surgery, I was incredibly grateful Dr. Campbell was the one taking care of her. The surgery went extremely well. Dr. Campbell found and removed the obstruction, and thankfully Remi's intestines were healthy. Afterward, she took the time to explain what she found, how Remi did, what to expect during recovery, and even discussed an unrelated finding so we could monitor it in the future. There are people who are technically excellent at what they do, and there are people who are excellent at taking care of the human being on the other side of the exam table. Dr. Campbell is both. Benji was also incredible. His focus was on making sure I was okay during an extremely difficult night. He checked on me constantly, went out of his way to ask if there was anything he could do, and always seemed to show up at the right time with a positive attitude and some reassurance. His kindness was genuine, and those small gestures made a much bigger difference than he probably realizes. Theresa took amazing care of Remi after surgery. She was incredibly patient, kind, and sweet with her. It was obvious that Remi was with someone who genuinely cared about her comfort and recovery. Theresa patiently answered all of our questions, kept us informed, and gave us a lot of peace of mind. Natalie was fantastic as well. She carefully went through the estimates with me and made sure everything was clearly explained. While I was away, she even took photos of Remi and sent them to me so I could see that she was doing okay. At the end, Natalie found a roughly $200 credit that was owed back to us and made sure it was refunded. After such a significant and unexpected veterinary bill, that level of transparency gave me a lot of confidence that Remi's care was truly the priority, not simply maximizing the bill. I also want to recognize everyone whose names I unfortunately didn't get. Especially in the beginning, I was so worried about Remi that remembering names was about the last thing on my mind. The surgical team was amazing. They kept me informed every step of the way, explained what was happening, what was normal, what to expect, and how Remi was doing. After Remi came out of surgery, they did everything they could to reassure me and make me feel better--even while immediately preparing for another surgery. Their compassion during what was obviously an incredibly busy night meant a lot. There was also a nurse who cared for Remi after surgery whose name I unfortunately didn't get. She was incredible. I had a lot of questions, and she patiently answered every one of them. She made sure Remi was constantly checked on and did everything she could to keep her comfortable while she recovered. I wish I had gotten everyone's names because there are more people who deserve to be recognized individually. Every person we encountered, from start to finish, treated Remi and our family with kindness and compassion. This was one of the hardest experiences I've had with Remi, but I never once felt like we were going through it alone. I trusted this team with a member of my family, and I would do so again without hesitation. Thank you to Dr. Campbell and everyone at VEG for taking such incredible care of our girl--and for taking care of us along the way.

1 star Extremely…read moredisappointing experience. I brought my dog, my Baby Teddy to this ER because he was clearly in significant pain and his condition was getting worse. He was jumping, biting at the affected area, keeping his tail down, having difficulty walking, and eventually having difficulty eating. I left feeling that the diagnosis was essentially a guess rather than a thorough effort to determine what was actually causing his pain. The treatment did not help, and Teddy continued to get worse. I called back today because I was extremely concerned and needed help. During the call, the staff member actually hung up on me. I called back and specifically asked to speak with the manager. I was told the manager was "in a meeting," and she refused to come to the phone. Being hung up on when you are desperately trying to get help for my dog, my son, who is still suffering was extremely upsetting and completely unacceptable to me. I paid for emergency veterinary care expecting a thorough evaluation, answers, compassion, and appropriate follow-up. Instead, I am still trying to figure out what is wrong with my dog, my baby, while he continues to be in pain. I understand that not every veterinary case has an immediate answer. What I cannot accept is the lack of follow-up, the way my concerns were handled, and being hung up on after paying for emergency care. Teddy is not just a pet. He is my baby, beloved member of my family. I expected much better care, communication, and compassion from an emergency veterinary hospital.

They are so kind from the front desk to the doctor . I made the decision to put my dog down after a…read moredevastating diagnosis after trying to get her in for care a few days before and her condition never improved as there was an underlying condition . They made things as stress free as possible and Dr Iverach helped me with multiple options how to proceed . She also treated my dog with dignity and care . Thank you guys so much . Rose B

I went in this evening because my dachshund has parvo. The staff, technician, and assisting…read moreveterinarian were very friendly. However, I chose not to proceed because the estimate was not clearly itemized like those provided by other veterinary clinics. Each line was lumped together and listed as miscellaneous diagnostics, injections, and medications. I'm sure they are more affordable than other emergency vets, but I would like to know exactly what my pet may or may not receive, and no alternative treatment plan was provided. If your dog has parvo, get the Canine Parvovirus Monoclonal Antibody (CPMA) shot from Papaya. It's $300 cheaper than VEG.

They are such an awesome community. Our dog got bitten by a rattlesnake at around 2 a.m.; they took…read moreher in right away. And despite financial trouble on our side, they still prioritized her health over payment. They even handled my dad, who awakened and stormed into the veterinary office barefoot and worried, asking questions and prodding, they were super understanding. If I have anymore troubles, I will definitely return. Highly recommended!

I recently had to bring my beloved 17-year-old cat Binx in to be put to sleep after a battle with…read moremultiple illnesses. It was one of the toughest decisions I've ever had to make and the doctors and staff at VEG, Oceanside made it as easy as possible. They made me feel taken care of and explained the process in detail, answering my questions along the way. They were so gentle and kind with Binx and it meant a lot to me. They allowed me to take my time saying good bye to my sweet boy and I really appreciate the patience, compassion, and care they showed. Thank you VEG, Oceanside.

I cannot thank the team at Urgent Care Pet Clinic enough. My two dogs accidentally ate grapes from…read moremy counter from my charcuterie board and I was extremely worried. They got us in quickly, and within about 30 minutes they had already started treatment. The veterinarian and veterinary staff were calm, compassionate, and incredibly efficient throughout the entire visit. They induced vomiting, administered the appropriate medications, and carefully monitored both dogs while keeping me informed every step of the way. During such a stressful situation, their professionalism and kindness made all the difference. We left feeling reassured and confident that our dogs received the best possible care. I highly recommend Urgent Care Pet Clinic to anyone needing prompt, knowledgeable, and compassionate emergency veterinary care. Thank you for taking such great care of the menaces Cream and Tyson.

I have taken my twice. I love them. They treat you and your fur baby with care and compassion…read more They really show their concern for your baby. So glad I found them on a random search. Although there are many that are closer to home, the service I've gotten from them is worth the drive. Thank you Dr. Roberts, Dr. Pandi and team for taking great care of Kalea.

09/08/2026: Came…read moreearly yesterday, and baby girl got seen and all fixed up :) Thank you Freddie's for your kindness and love to my baby on a holiday

My poor sweet cat was extremely sick. My regular vet had surgeries that afternoon and couldn't see…read moreher. They recommended to call Freddie's Place. I was on hold for over 15 minutes. After answering questions, the receptionist said yes please absolutely bring her in. I drove 20 minutes to their urgent care, parked, brought my cat in and the receptionist says oh actually I'm sorry we can't see any more pets today. I was soooooo disappointed and felt so bad for my cat!!! I left with my cat back to my car hunting for available urgent cares to see my cat. Ended up at Monhacky Animal Hospital in Carlsbad in major traffic thanks to Fredddie's Place telling me to come bring my cat in, only to turn us away 20 minutes later. Unreal!! Thanks to you, my poor sick cat cried and cried more due to much more time in the car.

Amazing staff, helpful, patient, and friendly when your furry family member is going through a…read moremedical episode you don't know how to solve. From the front desk staff to the techs and doctors, everyone was able to explain and figure out what was going on with my dog's paw and help us put a game plan in place to best treat his diagnosis. I was lucky the hospital was not insanely busy and we were able to be in and out of the facility in about 2 hours.

I want other pet owners to know exactly what happened here, because I made a 6-hour round-trip…read moredecision based on what this hospital told me, and every key thing turned out to be wrong. My dog Mousse suddenly lost the use of his back legs (IVDD), and time was critical. I spent last week calling dozens of vets for pricing. On Thursday afternoon, I called this hospital and was quoted $5,000-$9,000 for the MRI and surgery. I asked specifically whether that price included both the MRI and the surgery, because every hospital in LA had quoted me $14,000-$15,000, and I was told yes. I also asked, explicitly, if a neurologist could see him that night if I arrived before 8pm. I was told yes, they were on call until 8. So I took a three-hour Uber with my paralyzed dog, trusting he'd be cared for on arrival. I got there at 7pm. They checked him in. Fifteen minutes later I was told the neurologist was NOT coming that night, he'd be seen "in the morning." Then I was told the actual cost would be $15,000, not the $5,000-$9,000 I was quoted hours earlier. No reasonable person drives three hours each way with a paralyzed dog to pay the same price quoted at home, the only reason I made that trip was the quote they gave me. When I asked them to pull the recorded call to verify what I'd been told, I was informed no one could access the recording until Monday, and that someone would follow up. No one ever did. I had to call them myself a full week later (today) at which point I was told the call "wasn't recorded," despite their phone system announcing that calls may be recorded. When I escalated, the supervisor admitted that the front desk should never have quoted me prices at all and that she could not confirm what I was actually told on that call. To make it worse: the only thing offered that night was an ER exam I didn't need, my dog had already been evaluated by two ER vets that week. I came for a neurologist. During that exam, when I expressed concern that Mousse was in obvious pain I had to ask for pain medication for my suffering dog. I took another three-hour Uber home with nothing resolved. Between the inaccurate quote, the neurologist who was promised and never showed, the "unrecorded" call, and the complete lack of follow-up, this was one of the most emotionally draining experiences of an already devastating week. I would never recommend this place to anyone who loves their animal. Imani and Mousse

By far, the best place to take your dog for urgent care or oncology needs (if you see Dr. Proulx)…read more I've been taking my dog here for just over a year for quarterly consultations with Dr. Proulx. My 11 year old dog has a history of very aggressive MCTs, and Dr. Proulx has helped us put him on a fantastic regimen that has prevented any new tumors from appearing for 15 months, while minimizing dosages for steroids. Dr. Proulx is incredibly knowledgeable, patient, and kind. He answers all of my questions thoughtfully, even when I call from home because I'm a nervous dog mom. We just took my dog to the urgent care this weekend, and it was a great experience. I called in advance to say I was coming up, and they were able to see him right away. They had great bedside manner, thoroughly explained our options for next steps, proactively provided cost transparency, and offered follow up appointments. They also helped me prioritize what was needed so I could decide what to schedule with my pcp to save some money - it's clear they aren't trying to take advantage of you! We saw Dr. Vezeleva, and I can't recommend her enough. When we were done speaking with the care staff, I asked the front desk if I could take my dog to the car to wait while they filled a prescription for me - they immediately brought him out so he could wait comfortably, and they even met me at my car to get me when everything was ready so that the end process as seamless as possible.

BE WARY OF THIS VET!!!…read more Took my cat here, told the doctor I was worried he was blocked and had a UTI. The doctor dismissed this and insisted he was not peeing due to anxiety/stress. They had me wait in the waiting room for hours on end, and after hours of waiting on my cat(who was in critical condition), I asked for an update and they said it would be a couple more hours. When I got him back, it seemed like he was kept in his crate and not monitored. They charged me for the checkup ($180), tests and medicine, no X-rays... They did not give me the results for the test until I called and asked the next day. They also were supposed to fill a prescription that never happened. That was about $700. Again, told me it was STRESS that affects his ability to pee. We go to another vet and they immediately find crystals in his urine and know he is blocked. He also has a UTI. He could've died. Waste of money and time. Lots of other people have said their pets of died because of the care here. Sad as fuck.

I brought my dog to Escondido Veterinary Emergency after she nearly tore off her dewclaw. Since my…read moreregular vet was closed, I called ahead and Sarah was incredibly kind, patient, and helpful, answering my questions about the injury, costs, and wait time. When we arrived, Sarah greeted my scared pup so gently that she willingly went with her to the back--something she almost never does. After the procedure, Carla thoroughly explained the aftercare, healing timeline, and the importance of keeping the cone on. She made sure I felt confident caring for my dog at home. Sarah and Carla were compassionate, professional, and made a stressful emergency much easier. I'm very grateful for the excellent care my dog received and highly recommend Escondido Veterinary Emergency.

I really tried not to leave this review because I understand emergency veterinary care is…read moreexpensive, and ultimately I just want my dog to be okay. But after our experience this week, especially the lack of communication and continuity of care, I feel like I need to. I brought my dog in Wednesday night because he was having difficulty urinating. I specifically told the vet tech that he had a cystotomy only FIVE MONTHS AGO and that his stones were CYSTINE stones. I explained his history and why we were concerned he could be obstructed again. They recommended X-rays, ultrasound, bloodwork and a urinalysis. We were told his kidneys looked fine, but something was still interfering with his ability to urinate and there were particles in his urine, so it was sent out for further testing. Then I was told that AFTER reviewing his previous notes, they realized his stones were cystine, which explained why they weren't seeing what they expected on the imaging. That's what I told you when I walked in. I expressed my frustration because had that information been reviewed from the beginning, I questioned whether we could have avoided some of the imaging that cost us almost another $300. I was told they would have done it anyway. Maybe that's true, but considering everything that happened afterward, I have serious concerns about how thoroughly information is being communicated and reviewed here. Ultimately, they performed a more detailed ultrasound and catheterized him to relieve the obstruction. They contacted our primary vet and arranged for us to bring him there at 9 a.m. the next morning for emergency surgery. Our bill that night was over $1,600, after spending approximately $5,000 on his previous surgery only five months ago. He had surgery Thursday as planned and was sent home on an antibiotic and two medications for pain/inflammation. Saturday, this emergency hospital called my husband to say the urine testing from Wednesday showed bacteria. Since our dog was already taking an antibiotic after surgery, I called to make sure his current antibiotic was appropriate rather than unnecessarily giving him another medication. I explained what antibiotic he was taking. The person I spoke with didn't recognize it even after I spelled it twice and put me on hold. When she came back, she asked why my dog was even taking medication because HE HADN'T BEEN THERE SINCE MARCH. Are you kidding me? I explained that he had been there WEDNESDAY NIGHT. Three days ago. You performed multiple tests, catheterized him, collected the urine sample whose results YOU JUST CALLED US ABOUT, and coordinated with our veterinarian for surgery the next morning. The veterinarian eventually got on the phone, apologized and explained the urine results, but also wasn't aware that he had gone through with surgery Thursday. I understand these are separate veterinary practices and they may not automatically know what happened after my dog left their care. What I don't understand is calling me about results from a visit three days ago and then telling me my dog hasn't been there since March. My frustration isn't simply that veterinary care is expensive. I understand emergency treatment, testing and surgery cost money. My frustration is spending thousands of dollars while feeling like I personally have to make sure everyone has read my dog's history, knows why he was there, and understands what treatment he is currently receiving. When your pet is obstructed and you're terrified something could happen to him, the last thing you should have to worry about is whether the people treating him are communicating or reviewing his medical information. We followed their recommendations, paid the bills, got him into surgery the next morning and are continuing his follow-up care. I just want my dog to be okay. But after this experience, I don't feel confident bringing him back here. The lack of communication and continuity of care was unacceptable, and we will be going elsewhere for future emergency veterinary care.

I recently had to put my 14 old dog down and the staff here was amazing…read more The private room was cozy and homey for us to see him off. We didn't even have to make an appointment, they said to come in anytime 24/7, whenever we were ready. The company they work with that handled his cremation was in contact within an hour so I barely had to do anything. That was very much appreciated. I received everything about a week later and I liked the different options offered. We went with a paw print.

This is an excellent hospital for pets. From the moment we checked in, through intake with the…read moreveterinary technician, and during our appointment with the internal medicine specialist, we were treated with kindness, patience, and genuine care. The specialists take the time to thoroughly answer questions and never make you feel rushed. Our appointment lasted nearly two hours because we had so many questions about our dog's medical condition, and the entire team remained attentive and supportive throughout the visit. We did experience a small issue with a prescription that was sent to Costco. Since it was a Friday, it took several phone calls to get everything clarified. What truly impressed us was the level of accountability and customer service. The doctor personally called us on a Saturday to apologize for the prescription error and ensure everything had been resolved. This was our second visit, and based on the compassionate care, professionalism, and dedication of the staff, we will absolutely be returning. I highly recommend this hospital to anyone looking for exceptional veterinary care for their pet.

Great service and quick turn around. Would take my dog there again. Procedure was quick and my pup…read morewas back to himself in 2 days

What a wonderful team! I want to tell you want an amazing…read moreexperience I had at Lifeline! They were gentle and compassionate with my Abbey- The whole experience was overall just a blessing! I went in upset and left with a smile knowing we were taken care of and my Abbey had the best care! I absolutely felt like I wasn't taken advantage of as well! I Thank you & Abbey thanks you