I was very impressed by, and grateful for, the knowledge and expertise Trevor brought to bear on…read moreevaluating my "Check engine light." Highly recommend.

Trevor and his employees are always honest and upfront about what needs to get fixed and what's…read morerecommended. Fair market prices.

Thanks to a recommendation from a good friend Walla Walla Transmission came to my rescue. They…read morewere very helpful and got me back in the road much quicker than I anticipated. Highly recommend their services!

On 2/4/2019, I took our Subaru Outback to Walla Walla Transmission Specialists to have the tires…read morerotated and a fluid leak in the rear end checked. They did not inform me that there would be a charge to inspect for the leak and I did NOT authorize this charge. After inspecting my car, they gave me a written estimate to remove and replace the rear differential cover for $595. I consulted with my friend, who is a master mechanic, and he stated it was highly unlikely that this repair would be needed. I decided to get a second opinion and drove over to the Harley Swain Subaru dealership in Hermiston (over an hour drive each way). After their inspection, they found absolutely nothing wrong with my car and performed the inspection FOR FREE!!! They also stated that this type of repair was almost unheard of. I returned to speak to the owner of Walla Walla Transmission and expressed my dissatisfaction with their analysis of the problem. I also requested a refund of the inspection fee, as I did NOT authorize the charge. The owner was unapologetic and stated that the suggested repair was just 'their opinion' and did not seem to care that their analysis of the problem was wrong. We try to stay local and support businesses here in Walla Walla, but always recommend getting a second opinion. My experience with dealers has been negative, but to my surprise, this Subaru dealer is the exception. They have been honest, knowledgeable and very helpful. We have been extremely happy with Harley Swain and highly recommend them to other Subaru owners -- it is definitely worth the drive.

Had a problem with my car's battery. I was worried it was something much worse as my car was having…read moretrouble starting. I brought it by here thinking I was going to be in for a lot of money. Guy spent a few minutes looking at the car and said he though I just needed to replace something on the battery connection. He did it for free in maybe 5 mins and I was on my way. Probably the best experience I have ever had taking my car to the shop lol

Good service, responsive to what I had asked for, good price and good communication. I would…read morerecommend this shop to anyone in the Walla Walla area.

Jeff and the crew have always been helpful and provided good information about pros and cons (what…read moreto look for, what to avoid) for various vehicles. Bought my Avalon from them, and they were professional and honest. Now looking for another used vehicle and they're ready to find what I need. Highly recommend you stop in and meet them yourself!

I put one star cause that's all that allows. We went in and we're obviously in distress about our…read morepredicament. Jeff assured us we were in good hands. Sold us a van with 78k. miles after driving 15 miles the check engine came on. Went back and that was fixed. Hit the highway and the trans was a mess. Wife went to get groceries and the slide side door FELL OFF. called him to help us fix this situation and this van has been sitting in a shop with no answers or updates for 5 weeks. This went from a bad situation to a nightmare thanks to a silver tounge salesman

I called for a quote on a new windshield. The only thing the person would tell me is that it was…read moregoing to be a 'pretty hefty price'. Suggested I call somewhere else to get an actual quote. The person was rather rude and didn't seem to want my business. Too bad because I like to shop local.

Welp, I was following a truck too closely on the highway I guess, and my car got hit by a big rock…read morethat immediately cracked the windshield. I stayed calm and kept driving into town.. and watched for the last 45 minutes of my Seattle-Walla Walla trip as the crack grew, and grew, and grew. Economy Glass was easy for this tourist to find, so I drove there first thing. The employees were really nice and tried very hard to find a replacement for my newish Subaru windshield. Nothing was in stock for about a 100 mile radius, so they tried to fix my crack with some sort of epoxy or (?) They only charged me $80, and while the epoxy didn't end up working (the crack still grew a bit) I was happy with the service and the attempt to fix it, and I felt like this was a trustworthy business. The people were SO nice. Hopefully I won't need another windshield repair or replacement on my next visit to Walla Walla, but if I do, I'll return to Economy Glass!

Had the pleasure of working with Greg in sales and he got me a great deal on a 2012 Chevy Volt…read more Great communication with Greg and most of the staff. I had to drive from Portland to get my slightly used car but it was certainly worth the trip. Greg was honest, prompt, and very communicative. Would definitely frequent this place for my next car! Taylor

I am so thrilled with my experience here. Walked in , test drove the car I have been researching,…read morewill be walking out in under 2 hours with my 2018 Jeep Renegade certified pre-owned and with a Lifetime Warranty. Ask for Zach Darsey he was quick, efficient and got me the best deal!!!

For most of us, a trip to the body shop is not a happy one…read more Here at GEM body shop you will get fast service at a reasonable price. Wait, you say. I want my bumper fixed for $200. That's not going to happen. Prices have gone up. You can't buy a hamburger for 30 cents and you can't have you car's bumper replaced and painted for $200. If the hamburger now costs $5.00, your car is going to cost more than you want to pay but, if you want a quality job done so the car looks like new, this is the place to go. You may never want to visit the place ever again, but you'll be glad you chose GEM.

I took a late model crew cab UTV to them for diagnosis and repair (not a Polaris). Unfortunately,…read moreduring the repair process, the unit became damaged. They notified me right away and provided me the updates in the parts they ordered and the plan in repairing. They took care of all of expenses since it happened under their watch. It was ready when I requested it by and they did the right thing by not charging me for any of the work, even though some of it I expected to pay for. This is obviously not a common situation, but it can happen on any piece of equipment being worked on. It was how great I was treated as a new customer that has made me a permanent customer. This is such a less common experience nowadays for customer service, so I wanted to make sure they get the credit they deserve. Keep up the good work!

Nice guys until you ask them to honor a trailer warranty for trailers purchased through them…read more Something that would have cost them $100 in warranty support, resulted in a loss of several new trailer sales. Escalated to the parts and service manager, and was literally ready to purchase an additional trailer with Uriah that day. And they don't care. I was disappointed in this lack of customer service :( It's extremely rare I give a bad review, but when top management of an establishment isn't willing to honor a warranty, even more so when you have a customer with a check book out to purchase another trailer that same day...that says something. I hope that things change down the road, and there's an opportunity to 'shop local' again. Tri Cities has some good alternatives that stand behind their warranty w/o dickering. I wanted to stay local....