If I could give negative stars, I would…read more
I've been coming to this establishment for almost 13 years. I don't know if ownership changed somewhere along the way, but the quality has declined drastically over the last 8-9 years. I am a licensed massage therapist with nearly 20 years of experience, so I do know the difference between proper bodywork and poor technique.
In the early years, this place was a great find and very convenient to where I live. But over time the staff changed, and with that, so did the quality. After several disappointing sessions, I stopped coming. Every now and then I would give it another chance, hoping to have an experience like before--and every time I left frustrated, with no relief, and upset that I wasted both my time and money.
Last night was the confirmation that this establishment has lost my business forever. The therapist who worked on me clearly did not know what she was doing. Her nails were too long, her touch was rough, and she repeatedly left the room during the session for no apparent reason. She only worked one side of my upper body, and when I politely asked her to address the other side she insisted she already had. After voicing my concerns, the massage did not improve--in fact, it felt like she became irritated and intentionally applied pressure in a way that caused pain, not relief.
I woke up feeling significantly worse than when I walked in. This was NOT normal post-deep tissue soreness. I am now having to get acupuncture to reduce the neck inflammation she caused by massaging toward the cervical spine rather than away from it, as well as inflammation in my forearms and hands due to improper directional technique. These are basic fundamentals that any trained massage therapist should know.
It's possible there are competent therapists here--but after my experiences, along with my husband's and a close friend's negative experiences over the years, I cannot recommend this establishment to anyone who actually understands or needs proper massage therapy.
I'm not writing this to attack the business--this is constructive. If you want loyal, returning customers, then the therapists must be properly trained and evaluated. Not once in 13 years have I ever been asked about medical history, injuries, or allergies--basic questions expected in any professional massage setting to ensure client safety.
I'm officially done with this establishment, and I hope this review encourages improvement for the sake of future clients.