I should have read the recent reviews but I didn't. I called first thing on Monday morning and spoke with Skyler who was very pleasant on the phone. He suggested that I use their website to start service as he was waiting for toner to be delivered and therefore couldn't do the paperwork manually at that time. He advised me that after I completed the online process I would receive a response email from them the same day. I went online, completed the form, uploaded the required 2 forms of ID and I paid the $84 fee for seasonal service. After a few hours when I didn't receive the email he promised, I tried calling. The phone just went into a continuous loop or ringing, hold music and ringing again. I tried several times throughout the afternoon with no luck. I wondered if I had perhaps made a typo of my email address so I sent an email to Moon Mountain Mail inquiring about my account. I received no response to that email. On Tuesday I tried calling again several times with no luck and still no reply to to my email. On Wednesday, my husband and I drive 45 minutes to Quartzsite to see if we could get this service going. There was a man at the counter in front of us who had received notification that an expected package had been delivered. He had supplied the clerk with his box number. The clerk went to the box to check and came back to say that the package had not arrived. The man was rightly perplexed since he was looking at the tracking on his phone that said it was delivered. The clerk advised him that Moon Mountain accepts the truckload shipping which updates tracking for everything on the truck's manifest. He went on to say that it could take them 2 or 3 days to process those packages and the customer would need to check back in a few days. Since we run two small businesses, this delay in receiving shipments was concerning but I waited my turn. When it was my turn I explained why I was there. Skyler told me that it could take a few days for me to get a response to my email because he's out of toner (I didn't process that comment immediately). I asked if he could please get our account set up as we currently don't have a shipping address in AZ. He said we would need to come back later in the day. We went outside and discussed the fact that the facility is chaotic, the customers are disgruntled and the building doesn't even look set up for business. The door doesn't close, the cement stairs are deteriorating and then there was the comment that he couldn't process my email because he doesn't have any toner. We decided that perhaps we should just cancel the service before it even starts. So I went back in to let him know that I'd really rather just have my money back and never mind starting the service. I expected he would process that transaction for me, but he told me that I'd need to handle that with my bank. I didn't bother to tell him that I worked in the banking industry for 9 years and I know how this should work. I couldn't be bothered at this point. I do businesses with organizations that make customer service a priority. I told him I would do that and I did. This place is slipshod at best. Read the rest of the reviews and find somewhere else to do business. read more

Moon Mountain Mail is your best choice for a mail service in Quartzsite, Arizona, and year-round. I especially love the personalized service that Heather and her family Give me. They're professional and friendly, fun, and absolutely on top of the mail! Highly recommended. read more

How can anyone run a business when they won't answer their phone? I decided to renew my subscription after the owners moved onsite & promised me better service & they would answer their phones. Yesterday I tried for 2 hours to get someone to pick up the phone... nope. I left an email ( one of many) have never received a response. When I went to the business to see if phone number was correct... got excuses like they were 2 year olds. No apology nothing. I'm done with this place. Not worth the frustration. read more

I put in the address to Amazon for delivery. I kept getting flags the the address "could not be verified". I tried calling and sending email. Cannot get responses. They are children that need to be better trained. read more

I've had a mailbox here since 2023, I don't like using a phone so I have never had a bad phone call experience with them. My experience has been using their website to add funds, request mail forwarding, and renew my subscription. I have never had a problem using their website. My experiences have been face to face and I have never had an unpleasant experience, dealt with a rude employee, or seen any signs of arrogance there at all. Checking my mail on a bicycle one day, I discovered my portable generator was in. I told them I would have to go get my RV to pick it up, but instead they loaded my bike and the generator in to their van and delivered it for me. read more

I was on hold for well over an hour and they never picked up. Other than to immediately pickup and hang up on me. There is a chance that the connection was interrupted. So I called back and on hold again and I finally gave up a few minutes and hung up after the store had closed. I then called Parker Mail and Parcel and they answered on the first ring. Although out of the way, I will be going to Parker! read more

They NEVER answer their phone. Although I've tried calling them many times over a period of months during their regular business hours. Their FAX number is ALWAYS busy, during regular business hours and even at midnight. I have tried their FAX number many times. They NEVER respond to their email. I have sent them many emails of the last few months and never received one reply. The NEVER respond to messages sent to them on their Facebook page. I have sent them numerous messages and never got a reply to a single one of them. All I want is to see how money I have in my account for forwarding mail. And that's another issue. Three separate times I've filled out their mail forward form on their website. And ALL three times I never received my mail. They are a business to stay away from, they do not communicate with their customers at all. You cannot get in touch with them at all. read more

I love this business. They are friendly, helped with getting packages to my vehicle, personable and friendly. I was able to renew over the phone. They were very helpful with telling me about the mail I received when I was out of town. I would recommend this business. read more

I can no longer recommend this service. After 3 years, they have doubled their prices (now $132/year) while moving to a location with zero RV/large vehicle parking. Communication is poor--no one answers the phone or emails--and their 3-day Thanksgiving closure almost cost me my deliveries. The staff is friendly, but the management decisions regarding location and pricing make it a poor choice for nomads and snowbirds. read more

When the snow birds come, these folks don't give a dam about you. It's the next person in line that they can lie to you about there service. Which is none after you sign up. They hold your mail hostage. They will not answer phone calls or emails. Do not use there service. Owner Heather and husband will lie to your face. Jeffery Garner Jewelgarner50@outlook.com read more

Moon Mountain Mail - Q - Mailbox Centers Near Me - Quartzsite, Arizona

Rude, arrogant, and horrible service. Lots of empty promises! Their new location is worse than the original! People get all pissy trying to get in and out of the small fenced in parking area! Silly Al's customers are not happy with mail customers using Silly Al's parking area! It's not even busy yet... I can't imagine the mess it will be in January. I wouldn't even give them one star but the review requires clicking on at least one star. Read through all these reviews and see that it isn't just a few people that can't stand the service there. I will be changing mail services as soon as mine at moon mountain comes up for renewal. read more

I use them for my forwarding service, as I live at Yellowstone National Park for 7 months, and in Quartzsite for five. They are always friendly and helpful, and my mail and packages are forwarded in a timely manner. Their notification system is flawless, and depositing $ into your account for forwarding postage is easy. Overall, they are one of my very favorite small businesses to deal with! Thank you, Heather and staff!!!! See you in November! read more

Have been requesting my mail for a couple of months now. They don't respond to my emails. I have put money in the account. Very unhappy I don't have time for this read more

Need better people skills when a package goes awry in delivery refuse to let me take a photograph to aid in straightening out with the shipper What was mistakenly delivered to me might be part of their rules I don't know but not very friendly about it read more

Heather and her staff are absolutely amazing. During the winter months they are slammed with people picking up their mail and or Amazon packages. The staff never lose their professionalism. Their pricing is worth every penny. I highly recommend their services. Regards, Debi Davidson read more

Great service polite this is clean, clean establishment. I would recommend it to other people in the area to get their mail.

This company advertises that they will forward the customer's mail to other locations. I have gotten emails from them indicating that they have received mail for me but they have failed to forward it. My voter registration card was mailed to them but I never received it. It has now been 3 1/2 weeks since they notified me that I have two pieces of mail. I've since phoned them multiple times but they don't answer their phone. I have filed a complaint with the BBB, and will next file a complaint with the United States post office. Be advised, Moon Mountain Mail has a one star rating with the Better Business Bureau. I encourage anyone who is having problems with this crummy business to do the same. Filing a complaint with the BBB is a straightforward process. Filing a complaint with the United States post office can be accomplished by simply calling them. Look to their website for the appropriate phone number. Since posting my original review on yelp, I got a snotty phone call from Heather. It was not a helpful conversation, it was just creepy. read more

Terrible service. Terrible people. Rude and dishonest. Avoid at all costs. Recommend any other mail service in quartzite of which there are at least 2. read more

Heather Anne operates an awesome US Postal mail service, especially for the traveler. I live in the Quartzsite area from September to April annually. Whenever mail is delivered, I receive an email. Whenever packages are delivered I also received an email. During the months that I'm not in Quartzsite, they will hold my mail for me or forward it to the location that I desire. read more

Fantastic mail and customer service. Highly recommend! I've used their mailbox and package service for two winter seasons, so far, and have had zero issues. Well worth the price. read more

Nice, new, family owned, and operated business, with friendly, and reasonably priced services.

Moon Mountain Mail is an essential part of living full time in Quartzsite, AZ as well as essential if you are a winter visitor. Their professionalism is 2nd to none. For the best service, pricing and quality mail service, go with Moon Mountain and you'll be glad you did. Top notch A+++ read more