I was beyond excited there's a new Korean BBQ opened up in Carrollton and on August 6 I came here for the first time with my friend. Since there were only two of us so we were eating quite slow but cooked fast. We placed all cooked meat on the plates and all the sudden the owner walked to our table asked if they were left overs. We replied no we were still eating, but a very awkward situation because out of all the AYCE BBQ places we've been to no-one had asked us that type of question.
Incident #2, me being an excited girl again, saw their self-cooked ramen station so I decided to try it out. As I was walking back to my table with my cooked ramen in a pot. The owner, Brian Chong was screaming at me "please do not bring the pot like this, you will burn my OTHER customers!" (Dear Sir, I am your "OTHER CUSTOMER" as well! ) The whole place was silent and I was embarrassed. Since this was extremely upsetting so I walked up to the owner and asked if there were any instruction given about how to handle a hot ramen pot. Because other customers were doing the exact same thing as I was doing-Bringing the ramen pot to the tables. He immediately brought me to a big poster "we are not responsible for any burns or injuries". Sir, again, just FYI This is a disclaimer, not an instruction. Brian then showed me a cart, full of empty pots next to the ramen machine stations, that I was supposed to put my cooked ramen on this bus-boy styled cart, then push it back to my table. I don't think this is some sort of common sense at a restaurant, I've never seen anyone putting food on a cart then push it to the eating table.
I tried to be nice and patiently explained to the owner that I was upset the way he treated me and I did not deserved to be yelled at. Brian waved his hand and pretty much told me to go. OK? since you did not want to talk to me in person and not even a sorry? I decided to talk to you on YELP. I left a one star review on yelp, not 10 seconds after, Brian walked up to my table asked if I wrote the one star review. OF COURSE I DID! :) it was a HONEST REVIEW! Mr.Brian, no apology was given, said "Is this your first time here? Well you don't ever need to come back to my restaurant again. This is your first and last time here!"
(Dear sir, you did not have to tell me that. I will NEVER EVER RETURN TO any of your restaurants. Dragon boba etc. ) just FYI, you need to go back to Marketing 101 class or learn some sort of restaurant manners.
So, at the end. I was literally crying because I was never being treated non-sense like this at any of the restaurants. The head of the server Mr.Jun walked up to me and apologized for the owner's behavior. Also paid for me ticket although it was absolutely NOT HIS FAULT. Thank you Mr.Jun and no words can describe how grateful I was. And I really REALLY appreciate for what you've done. I felt wronged that I was being treated like this because the owner was tired or mad that he took it out on me, AKA his customer.
Mr.Chong, it apparently seems like your head of server knows how to do business better than you do :) maybe someday you'll regret this because karma is a bi*atch and what goes around comes around. Good luck! read more