Wow this place is amazing and probably because it's locally owned small business. Not corporate…read morepet smart or petco like you see everywhere pricing guys like this out. This pet shop was clean friendly and all the animals were clean socialized and healthy in appearance. We enjoyed the parakeets, bunnies and ferrets. If you need food or supplies they have a huge selection for all the possibilities from fish, reptiles, small critters, cats/dogs. You name it get it here. A+

I went in to buy they Sun cheek conure for 1000.00 ask for a possible discount. The so call manager…read moreLIED! Saying it wasnt the same bird i have been looking at for over a month. Then lied about another that had just sold the week before saying it sold before christmas when I just there and saw it. She lied about the date of birth saying she has no way to know the hatch date when others gave me the hatch date. If she really was the manager she lost a sale and i found one at pet palace for have the price same color and just as loving and young. This place needs to replace that horrible manage before she loses more sales!!

If you're looking for the highest quality food, treats and more this is the place! Emily was so…read morevery friendly and helpful. The best!

We have been getting our dog and cat food from Rich for three years now. He is very knowledgeable…read morein his work. We also appreciate his friendliness each time we visit.

I was told yesterday, December 31st, that I could not purchase anything from the hurstborne Petco…read more I was told this by the Asst Mgr. Shannon per Shawn the Store Mgr. I told her that I was purchasing treats for my dogs for christmas, just a one time thing and she refused to let me buy anything. I spend hundreds of dollars in that store for grooving , dog food, vital care and treats. for my two dogs After an incident with one of their groomers treating me and talking to me with disrespect in the summer of 2025, I told the mgr Shawn that I wasn't coming back. Instead of handling the situation better and apologizing after her groomers tone with me, she told me NOT TO RETURN. She has awful customer service and shouldn't manage any business. I now take my dogs to PetSmart for their grooving and I buy their dog food at Tractor Supply where the people at both stores are very nice and treat me with respect. I have been buying my dog treats at Krogers. I have two dogs and I use to my dogs to vital care since 2021. I even told my brother about vital care. After this altercation with Petco I use vital care and I canceled their services. I now take my dogs to my vet for their shots. In essence, The hurstborne Petco store IS NOT A PLACE THAT ANY PET OWNER should SHOP AT ESPECIALLY WITH PEOPLE LIKE SHANNON AND SHAWN MANAGING IT.

If I could give zero stars I would. Employee accused me of stealing because I went to get crickets…read moreand wasn't given a receipt after paying for my items. Was approached disrespectfully after being accused by a customer as well. I assume it's because I am covered in tattoos that I don't look like I can pay for a bag of repti-soil. I have been a customer for 10+ years but due to that experience, I will not be returning.

If you're going to lie to customers, at least get all your staff on board with the same lie…read more Can only hope the turtles have been moved back to that larger tank along the wall. It was appalling seeing that the new owners had shoved them all into a much smaller tank in the middle of the store. It was super off-putting seeing the new owners bash the former ones on social media, after the former ones were so supportive of the new ones. It's equally off-putting seeing the new owners make snarky, passive-aggressive responses anytime someone leaves a negative review. It's really hard to believe their accusations that anyone who left a negative review must have confused their store with another one. Maybe that could happen once or twice but not every time.

This place and staff was AMAZING. I was looking for a specific conure color and I was 1 hour away…read more I called they told me they had it and so I drove there and they held it for me. They were all VERY friendly and nice easy to talk to. I couldnt be happier. The price was also cheaper than any other place around give this place a chance.

PetSmart has always been my go-to pet supply store since our 1st cat in 1985. This year I needed a…read morecreative Christmas gift for someone who has everything so decided to pick-up. Gift card. Saw a plethora of pet Christmas gifts so bought my dog some cookies for her stocking. Have never been disappointed with the staff knowledge, cleanliness, well kept live-pet areas, grooming, & vet services.

When it comes to pet supplies, even though there are quite a few options in town, PetSmart is the…read moreplace we go. We feed our Cavalier King Charles Spaniel and our Sheltie limited ingredient food. PetSmart has a large variety of limited ingredient options, and we switch up once in a while, but stay in the same brand family. I think I counted 4 aisles of dog food at this location, as well a 2 or 3 other aisles of treats and snacks for your favorite four-legged friend. Along with that, they have all of the accessories you'll need for the canine of your choice, including flea/tick treatments, collars & leashes, bedding, booties, and toys. More feline-friendly than canine? They have just about as much stuff for the cats as they do dogs, so basically copy/paste the previous paragraph and add litter and litter boxes. Speaking of cats, they also have an adoption area where you can take home the cat the catches your attention -- or the cat the chooses you -- from any of one- to two-dozen that they have at any time. Frequently on weekends they'll host an adoption event and bring in even more. The options don't end with dogs and cats, supply items for aquariums, birds, lizards.... The staff here has always been helpful, and at one point one of the employees helped solve an issue with one of our dogs that our vet wasn't able to, so don't downplay experience over education. We had our boy at the vet 4 times and his problem persisted. This employee asked a couple of questions, said she thought he had acquired an allergy to chicken and to change up his food. Within three weeks he was all better. A number of PetSmart locations in the area have animal hospitals and day care available, which is a very convenient service if you're traveling or need to get out of town unexpectedly and your regular pet sitter isn't available. Add to that a grooming service and PetSmart is pretty much your one-stop shop for all the things that live in your house that have more then 2 legs...or...um...gills?

Pet Wants is now open in Middletown alongside other shops, restaurants, and plenty of parking. I…read moreenjoyed scanning the shelves for their selection of items. The smaller store made it less overwhelming to consider a product for purchase. Dry dog and cat food are available by the pound and they offer a free 1/2 lb to treat your pet and get their opinion. If your fur babies prefer wet food, that's available as well. Alongside the toys, shampoos, and other accessories are two tables of dog treats. More options than I've seen before! We visited on Wednesday's "yappy hour" and received 15% off. My dalmatians were ecstatic with their sticks and gobbled them up. If your dog appreciates frozen treats and pop cups, the store carries a small freezer section. At the counter you'll find themed cookies and if you're celebrating a birthday, you can find decorations for the festivities. Service was helpful and friendly. We signed up for the rewards program at the register. I'm planning to return for more treats and will be encouraging my brother to bring his dog in for a visit.

I met Lindsey a couple times over the past week at various events, Dogtoberfest at Great Flood and…read moreBelknap Festival. She's been so kind to Maisy and answered all my questions. I took Maisy into the shop today to pick up dog food and a treat. Maisy was super anxious while in the shop but she loves her new elk antler! She took it out of the bag as soon as we got in the car and has been gnawing on it since we got home! Thanks Lindsey!! We'll see you around town and in the store!

When it comes to pet supplies, even though there are quite a few options in town, PetSmart is the…read moreplace we go. Since we got Dante (our male Sheltie) in 2008 (he's still with us!), PetSmart has been the supplier of just about everything having to do with our boy (and, subsequently, Miss Madison). We feed our Shelties a limited ingredient food. PetSmart has a large variety of limited ingredient options, and we switch up once in a while, but stay in the same brand family. (If you care for your pet you'll feed them decent food. For the love of all things pet-related, DO NOT feed your dog Ole Roy or some similar, cheap-ass dog food.) I think I counted 6 aisles of dog food at this location, as well a 2 or 3 other aisles of treats and snacks for your favorite four-legged friend. Along with that, they have all of the accessories you'll need for the canine of your choice, including flea/tick treatments, collars & leashes, bedding, booties, and toys. More feline-friendly than canine? They have just about as much stuff for the cats as they do dogs, so basically copy/paste the previous paragraph and add litter and litter boxes. Speaking of cats, they also have an adoption area where you can take home the cat the catches your attention -- or the cat the chooses you -- from any of one- to two-dozen that they have at any time. Frequently on weekends they'll host an adoption event and bring in even more. The options don't end with dogs and cats, supply items for aquariums, birds, lizards.... The staff here has always been helpful, and at one point one of the employees helped solve an issue with one of our dogs that our vet wasn't able to, so don't downplay experience over education. We had our boy at the vet 4 times and his problem persisted. This employee asked a couple of questions, said she thought he had acquired an allergy to chicken and to change up his food. Within three weeks he was all better. A number of PetSmart locations in the area have animal hospitals and day care available, which is a very convenient service if you're traveling or need to get out of town unexpectedly and your regular pet sitter isn't available. Add to that a grooming service and PetSmart is pretty much your one-stop shop for all the things that live in your house that have more then 2 legs...or...um...gills?

Very poor grooming experience. I paid for a Bath & Brush with FURminator specifically to reduce…read moreshedding for my pug, and the service was not done as advertised. When I got home, I removed a significant amount of loose undercoat hair myself. I spoke with the store manager, who refused a refund and only offered for me to bring my dog back. At that point, I had already finished additional grooming at home, including ear and facial fold cleaning. I did not receive the service I paid for.