The store is clean and well lit, employees are pleasant, and I always find what I need. Five stars.read more

They advertise easy pickup but neglect to tell you that the website doesn't actually know if the…read moreproduct is available. I went to pickup my order where it wasn't even ready. Then I was told that they only had the dog food but not the wet version. When asked why the process was not customer friendly, I was greeted with a rude employee that basically said I could leave if the process didn't work for me. Second time this location has employed rude individuals. Amazon will now be my go to.

Wow this place is amazing and probably because it's locally owned small business. Not corporate…read morepet smart or petco like you see everywhere pricing guys like this out. This pet shop was clean friendly and all the animals were clean socialized and healthy in appearance. We enjoyed the parakeets, bunnies and ferrets. If you need food or supplies they have a huge selection for all the possibilities from fish, reptiles, small critters, cats/dogs. You name it get it here. A+

I went in to buy they Sun cheek conure for 1000.00 ask for a possible discount. The so call manager…read moreLIED! Saying it wasnt the same bird i have been looking at for over a month. Then lied about another that had just sold the week before saying it sold before christmas when I just there and saw it. She lied about the date of birth saying she has no way to know the hatch date when others gave me the hatch date. If she really was the manager she lost a sale and i found one at pet palace for have the price same color and just as loving and young. This place needs to replace that horrible manage before she loses more sales!!

We have been getting our dog and cat food from Rich for three years now. He is very knowledgeable…read morein his work. We also appreciate his friendliness each time we visit.

Loved pet wants! So happy to know of a local pet shop that offers healthy, more trust worthy treats…read morefor your pets. They have food they get made with natural ingredients. They have durable toys, safe shampoos & the list goes on. Can't wait to go back.

I was told yesterday, December 31st, that I could not purchase anything from the hurstborne Petco…read more I was told this by the Asst Mgr. Shannon per Shawn the Store Mgr. I told her that I was purchasing treats for my dogs for christmas, just a one time thing and she refused to let me buy anything. I spend hundreds of dollars in that store for grooving , dog food, vital care and treats. for my two dogs After an incident with one of their groomers treating me and talking to me with disrespect in the summer of 2025, I told the mgr Shawn that I wasn't coming back. Instead of handling the situation better and apologizing after her groomers tone with me, she told me NOT TO RETURN. She has awful customer service and shouldn't manage any business. I now take my dogs to PetSmart for their grooving and I buy their dog food at Tractor Supply where the people at both stores are very nice and treat me with respect. I have been buying my dog treats at Krogers. I have two dogs and I use to my dogs to vital care since 2021. I even told my brother about vital care. After this altercation with Petco I use vital care and I canceled their services. I now take my dogs to my vet for their shots. In essence, The hurstborne Petco store IS NOT A PLACE THAT ANY PET OWNER should SHOP AT ESPECIALLY WITH PEOPLE LIKE SHANNON AND SHAWN MANAGING IT.

If I could give zero stars I would. Employee accused me of stealing because I went to get crickets…read moreand wasn't given a receipt after paying for my items. Was approached disrespectfully after being accused by a customer as well. I assume it's because I am covered in tattoos that I don't look like I can pay for a bag of repti-soil. I have been a customer for 10+ years but due to that experience, I will not be returning.

This place and staff was AMAZING. I was looking for a specific conure color and I was 1 hour away…read more I called they told me they had it and so I drove there and they held it for me. They were all VERY friendly and nice easy to talk to. I couldnt be happier. The price was also cheaper than any other place around give this place a chance.

I've never had a problem. The recently moved it all around in there go check out Terry and Steve…read more They're birds no idea what kind but they're fun to talk to haha. Staff is knowledgeable. Parking is front door.

When it comes to pet supplies, even though there are quite a few options in town, PetSmart is the…read moreplace we go. We feed our Cavalier King Charles Spaniel and our Sheltie limited ingredient food. PetSmart has a large variety of limited ingredient options, and we switch up once in a while, but stay in the same brand family. I think I counted 4 aisles of dog food at this location, as well a 2 or 3 other aisles of treats and snacks for your favorite four-legged friend. Along with that, they have all of the accessories you'll need for the canine of your choice, including flea/tick treatments, collars & leashes, bedding, booties, and toys. More feline-friendly than canine? They have just about as much stuff for the cats as they do dogs, so basically copy/paste the previous paragraph and add litter and litter boxes. Speaking of cats, they also have an adoption area where you can take home the cat the catches your attention -- or the cat the chooses you -- from any of one- to two-dozen that they have at any time. Frequently on weekends they'll host an adoption event and bring in even more. The options don't end with dogs and cats, supply items for aquariums, birds, lizards.... The staff here has always been helpful, and at one point one of the employees helped solve an issue with one of our dogs that our vet wasn't able to, so don't downplay experience over education. We had our boy at the vet 4 times and his problem persisted. This employee asked a couple of questions, said she thought he had acquired an allergy to chicken and to change up his food. Within three weeks he was all better. A number of PetSmart locations in the area have animal hospitals and day care available, which is a very convenient service if you're traveling or need to get out of town unexpectedly and your regular pet sitter isn't available. Add to that a grooming service and PetSmart is pretty much your one-stop shop for all the things that live in your house that have more then 2 legs...or...um...gills?

PetSmart has always been my go-to pet supply store since our 1st cat in 1985. This year I needed a…read morecreative Christmas gift for someone who has everything so decided to pick-up. Gift card. Saw a plethora of pet Christmas gifts so bought my dog some cookies for her stocking. Have never been disappointed with the staff knowledge, cleanliness, well kept live-pet areas, grooming, & vet services.

My first visit to Pet Wants to grab a few chewy treats for our Dalmatians and balm to rub into…read moretheir rough paw pads. The treat selection is abundant, which is nice because it offers a variety of pricing. My husband picked out small antlers but for future purchases we'll skip those. They splintered too much and left a mess behind on the rug. The store offered hard food to buy by the pound. They also had quick 5 lb bags by the front door to grab and go. Canned food was also available. Lots of nice things to browse, from toys and kongs to bandannas and colorful collars. Next to the foot pad balm was shampoo, conditioner and flea & tick sprays. We have a cat as well - smaller selection than the dog items but still worth a stop in, especially to look at the cute bandannas. Friendly service and the associate made herself available for our entire visit to answer questions.

I actually went into Pet Wants to visit a pop-up store of one of my favorite, human treats -…read moreFroggy's Popcorn. She didn't have the flavor I wanted, unfortunately, but all get thanks are amazing! Since it was pouring rain outside and it being the holidays, I decided to browse around for my fur baby's stocking. I asked the store owner, Lindsay, about cat treats (most of inventory is canine focused). Lindsay pointed me to the kitty corner and I perused their small but well-curated selection. I asked about a few specialty items for my picky feline and she offered me a sample of their house-made cat food. And by sample, I mean like 1/4 lb! The owner was so kind and thoughtful. She asked about my cat's preferences, current diet, etc. We discussed how I'd love to find a healthy, local alternative to her food that I've got to identify in bulk off the Internet & have delivered. I'm looking forward to seeing if my kitty will eat Lindsay's chow. Even if she doesn't eat it, I'll send other pet owners over to Pet Wants cause Lindsay's the best and her shop has so many fun & healthy options for four- legged family members!

Very poor grooming experience. I paid for a Bath & Brush with FURminator specifically to reduce…read moreshedding for my pug, and the service was not done as advertised. When I got home, I removed a significant amount of loose undercoat hair myself. I spoke with the store manager, who refused a refund and only offered for me to bring my dog back. At that point, I had already finished additional grooming at home, including ear and facial fold cleaning. I did not receive the service I paid for.

Beware of this grooming salon. I took my 9lb Yorkie to be groomed. He is 13 months old-so still a…read morepuppy! They have raised their price on a regular grooming by about $20. I called to check on him while he was there and they said he was moving around on the grooming table and he had some mats that was not aware of . When I picked him up I was charged an extra $10. for the Matt's and another extra $10. Because the groomer had to use a shorter leash to keep him still. He gets excited when he sees people and dogs. He loves r everyone!! I ended up paying $100. We have never had issues when he was groomed before. I also found out the groomers are paid on commission- so it behooves them to add on the charges. I just hope the groomer was kind and patient with him and not mean . We will not go back

Thank you Three Dog Bakery for making Maggie's 12th birthday special!! The cake was a big hit and…read moreno crumbs were left behind

Fantastic addition to Westport Village! They have really high quality toys, collars, treats and…read moremore. Great fresh baked goodies for the pups too. They carry one of the best pet bed brands ever - Bowsers. I have a Bowsers bed that's probably ten years old and in perfect condition after many machine washes. Well worth the price tag! I can't wait to get another one here for my dogs. This is just the kind of boutique we need so make sure to support them!