This office charged my 20 year old son a $200 office fee just for explaining the procedure. The did…read morenot disclose the amount of money they were going to charge him until he was through with his visit. I called to discuss this with the office staff, Morgan, then the office manager Michelle. They were incredibly rude and unwilling to waive the undisclosed fee. Michelle flat told me that they will be reporting him to the credit bureau if they don't get their money. Mind, my son has great insurance and had scheduled his surgery. They still charge $200 without X-rays. This was literally to explain the procedure and watch a 5 minute video. I would be fine with it if they had told us beforehand that there was a $200 charge. This business practice is predatory and unethical. I cannot believe how despicable they treat their patients. Clearly they only care about money.

My son had his wisdom teeth removed today. He was taken care of very well. The person we talked to…read morein recovery was very nice and very professional. The one fault in the experience: waiting a whole hour after the appointment time with no one telling us what was going on. As it turns out the patient before him took more time than expected But we were in the reception area with no office person or any staff informing us about why we're sitting there for an hour. I felt that was unreasonable.

My daughter needed to get her wisdom teeth out and we were referred to Dr. Brooks. We had a…read morepleasant experience from the moment we walked in. The staff was nice and professional and I was really impressed with Dr. Brooks explanation of the procedure and information he went over prior to the surgery.

Dr. Brooks was absolutely amazing. Extremely nice and explained everything well. However, after the…read moresurgery, my prescribed iburprofen and antibiotics were not sent to the pharmacy. I was without these prescriptions for 4 days and my face BLEW UP after surgery. We got other prescriptions, but nothing that helped with the swelling. We were confused and not sure why my face was so swollen as I was following all of the guidelines for recovery. We called on Monday as soon as they opened (my surgery was on Thursday and my face didn't swell badly until Saturday) and our nurse informed us that we didn't get these meds that were needed. It was the most uncomfortable I'd ever been and knowing that it could've somewhat been avoided or less extreme was insanely frustrating. I will always remember my wisdom teeth removal as a horrible experience.

I was SO IMPRESSED with Dr. Miller and his staff and facility from start to finish!! As an…read moreexperienced operating room nurse who has spent my career with low and VERY HIGH acuity patients (Neuro and Cardiothoracics) I was VERY impressed with all of the safety measures they have in place for airway maintenance and emergency management. They REALLY go above and beyond the minimum standard of care that is required and obviously take great pride in their work. In 13 years, I've NEVER heard a surgeon obtain a MORE thorough informed consent. Having the staff begin training in the instrument room and move beyond that is so smart and on-point! He even insisted that he take the time to ease my anxiety over my kiddo's anesthesia and procedure by showing me the procedure room and equipment! Bravo, Dr. Miller. FANTASTIC JOB! You've got a great thing going and will have my full recommendation to our dentist, his partners, on every online and social media outlet available, and to all my family and friends! Thanks a million!!!

From the owner: Specializing in: - Oral & Maxillofacial Surgery…read more- Implant Dentistry - Medical Spas - Physicians & Surgeons, Cosmetic Surgery - Physicians & Surgeons, Oral Surgery - Dentists - Health Resorts

Dr. Potts is the best dentist I have had in the United States. My previous US dentist used cheap…read moreproducts, matched colors poorly, and did a terrible job of putting in crowns - he even ground off one of my natural teeth instead of fixing the placement of a crown! UGH! A German dentist fixed multiple issues when I lived there for a year in 2015. In 2016, I found Dr. Potts - and I am sooooo happy I did! He's a great guy and and excellent dentist who truly cares whether the color of a crown matches my own teeth. He makes absolutely certain that the crown is set into my gum line correctly. He adjusts _crowns_ to fit my other teeth properly, not the wrong way around. Dr. Potts is GREAT! And all the staff are fabulous, too! I have never had a bad experience at Dr. Potts' office.

I'm really frustrated at having to write this review. On the one hand, I felt like the person who…read morecleaned my teeth did a decent enough job and was helpful in providing me with information about my dental health. However, I will not be returning because I was charged an "Infection Control Fee." I thought maybe this was usual practice, but calling other places, I've found that it is not. The fee I had to pay up front was clearly explained to me, but I feel it's not normal practice.

Its unfortunate that I have to write this review but I think our experience needs to be shared so…read moreothers can take it into consideration when considering a switch to this office. We were referred to NPD by a couple of good mutual friends so I was hopeful that this would be a good fit for our family. Dr. Ward was great with our children and when my son needed treatment we trusted her with his care. The kids made comments about not being fond of the hygienist, apparently she was rough, and undermined things we told them. For example one thing was she told them their dad doesn't need to help them brush, when that's not her place to tell us we can't brush our kids' teeth during the evening to make sure they get a good cleaning at least once a day. Despite that we continued taking our kids to their office. It wasn't until the hygienist recommended that both of my kids come in every 3 months because of gingivitis that we went to another dentist for a second opinion because at first it was just my daughter that needed to be seen every 3 months and then it was my son. The other dentist said she didn't see why the hygienist recommended every 3 months because their gums weren't that bad compared to most kids their age, and that recommendation would have never crossed her mind. When we went back to NPD at the normal 6 month appointment they seemed put off that we went somewhere else for an opinion and an in between cleaning. Any time someone in the medical industry doesn't appreciate a parent being involved in the care of their child and has an issue with them getting a second opinion that should be a HUGE red flag. We explained to them that the kids were seen in between at another dentist, who took our kids' health insurance, just for a cleaning only to break that plaque cycle, but we planned on having them seen with Dr. Ward for the regular 6m appointment (with our main dental insurance) and she would still do all treatments, x rays etc. We were surprised when we were told that wasn't an option because we weren't "following their recommended care plan". We made it clear that we WERE following their "recommended" care plan with the kids having that in between cleaning, we just weren't willing to pay out of pocket for the extra $300 every 6m for the in between cleaning for the two kids' cleanings when we could get it covered somewhere else. A cleaning is a cleaning, and if they really just wanted the plaque cycle broken every 3 months then we were following that recommendation. A recommendation should be just that, a recommendation. The way they treated this situation was more of a requirement than a recommendation. They may want to use the word require next time when making a requirement, and not call it a recommendation when it's not. My husband said it sounded like a money grab at this point because we WERE taking their recommendation but since it wasn't with them they weren't willing to work with us. I first thought if we would have had a different hygienist maybe things would have worked out. Then again it sounds like the office in general wasn't willing to work with us. As much as I'm trying to give Dr. Ward the benefit of the doubt, she runs the show and we ended up where we did. My husband and I are both educators and very involved in our community and have recommended many people to this office. However, we won't be recommending anyone here in the future.

Love it! I have a…read moretimid child who needs to be eased into situations. He had his first appointment here at 3 and it went amazing. Each staff member was warm and inviting. They have really thought out how to take care of child patients. I did not once feel uneasy about him here and that's from an anxious mom. The office is soo fun and happy. The atmosphere is spot on. Sorry to ramble I'm just impressed with the above and beyond attitude of this office. If your looking for pediatric dentist I would say make the appointment here.

What a class act, absolutely a great office. Professional, friendly, pleasant comfortable waiting…read morearea. The staff are wonderful and do everything in their power to make your visit as pleasant as possible. Dr. Saumur is a great surgeon and a wonderful personality. I would never hesitate to return to this office, and would thoroughly recommend it. Thanks to them all.

The coolest dentist ever! Always smiling and having a good time at work. I love all the hygienist,…read morethey're all so sweet and easy to talk to. The office is so clean and beautiful. Great dental care!

I've been going to Dr. Mask for at least 15 years, probably a little longer than that, and he has…read morelost me as a patient with his behavior this month. He's never been one to talk politics in his office, at least not in my presence, but suddenly that's all he's talking about. I'm not even going to say what "side" his opinion is on, because it shouldn't matter, just that he was spouting some pretty nasty stuff, WHILE HE WAS WORKING ON MY TEETH. He literally started in with it when he was sticking a needle in my jaw. Talk about feeling trapped! Do you *tell* the guy with the sharp metal instruments to knock it off? Do you ever feel comfortable or entirely trust him again? Nope, nope, and nope. And it wasn't just to me; I could hear him going on about it in the other exam rooms and out in the hall the entire time I was there. This really breaks my heart, because like I said, I've been going to him forever (for what it's worth, I've always been happy with the dental care I got there), and I love a lot of the women who work in his office, but I honestly don't feel like I can go back. Done.

DON'T forget your wallet -- and hopefully your sense of humor too…read more My father just went back, and I'm hoping the back office experience is more pleasant than the front. I do want to say the young lady who initially checked us in was very kind and professional. That said, the heavy focus on payment is pretty off-putting for a new patient experience. When I scheduled the appointment, the receptionist was rude and repeatedly cut me off while I was trying to explain that my father has dual insurance coverage, including Delta Dental Premier as his primary plan, which covers 90% of the treatment he needed to be seen for. A friendly suggestion: when a patient is coming in for a consultation, it may be better to wait until after they've actually been evaluated by the dentist before leading so aggressively with financial discussions. It creates an uncomfortable first impression. At this point, I would strongly recommend considering a private practice over chain dentistry. I'll update again after the appointment.

Horrible customer service. Daughter had a filling fall out Saturday and was in a bit of pain and…read morewe called to make an appointment, they had us scheduled for Monday 8:30. While we were in route to said appointment since we had to be there 15 mins early, one of the office girls called and canceled and said they were double booked could they reschedule. Would have been fine if she wasn't in pain, but whoever the girl was that I spoke to, had a ridiculous attitude. I gave them the benefit of the doubt when I scheduled just to get her seen this once, but now I see I should have listened to all the horrible reviews for this place. Canceling an appointment 15-30mins before said appointment is unprofessional.