Had a fantastic experience my first time at Dr. Bird's office. My appointment was at 2:45, so I…read morearrived at 2:30 to fill out the paperwork. The waiting room is comfortable and clean with plenty of stuff to read. I was called back promptly at 2:45 and had x-rays taken. Dr. Bird then came in and went over my medical/dental history, then he examined me. They play music throughout the office, which I liked. By 3:00 I was getting my teeth cleaned by a fantastic hygienist named Belinda. Maybe the best teeth cleaning experience I've ever had. She's clearly very experienced and had a quick but thorough hand when it came to the teeth cleaning. Plus, I was pleasantly surprised to leave with an electric toothbrush when the first visit was over. Can't recommend this place enough and I know I've found my dentist for many years.

I was insulted by Dr. Bird by denying me dental service just because he did not feel comfortable…read morewith me. In my first visit to his office, he said that I needed to to pull my two tooths, so he scheduled me for that. So, when I went to his office the second time, he told me how can I help you today? I was surprised he aske me that because I was coming to extract my two teeth. So, I said don't you know why I am here today! Intuitively, he should have known why I was there and should not have asked me how can I help you today, as if he does not know what the plan is! Even, his secretary on the front desk, she wanted to make payment even before the service, I told her I would pay after the service is done! Terrible experience. To be fair, one of his employee was very nice and fair and helped, her name was Hailee, I don't know if the spelling is correct. One more thing, he took x-rays to all my teeth and charged my insurance like $ 215, my question is why did he do that if he was going to ask me to find another dentist! I am 70 years old and yet he treated me like that and the end he Shaked my hand! really Shame. he was really inpatient. Dentists must be patients with their patients! I am hurt!

Rose Rock Dental has changed my life. Before coming here I was petrified of dentists. Now, I look…read moreforward to seeing Dr. Humphrey & his staff! This dental team will treat you like family, and their prices on implants can't even be beaten by the dental college! But let's talk real talk--even when prices are AMAZING, sometimes we still can't afford the whole implant process or other dental work that we need all at once...but that's okay, and I'm here to tell you that. Let's be real, a lot of us are avoiding treatment because of the overwhelming cost in scary economic times for us; inflation is hitting everyone hard right now, as wages fail to compensate for it. Care Credit is great, if you qualify, but a lot of Americans struggle with credit scores, and have to rely on saving up instead. Work in stages, guys! It's totally possible. I've had to work on my implant process for a few years, first affording one part of the procedure, and still saving to finish it. Did that mean I needed to accept covering my smile? Feeling less confident? No. What you're seeing here is a temporary tooth that Dr. Humphrey's team member, Alexis BUILT, on SITE. Long story short, there are OPTIONS --affordable ones--and a treatment plan you can start TODAY. You can get back to smiling sooner than you think, and even if it takes a few years to finish... nobody is keeping track but you. There's no competition here, this is about your health and your self esteem! Is this my permanent implant? No. Does it work while I'm still on my treatment plan journey & was it the cost affordable solution? Absolutely! And! I can eat basically anything I want-- the only thing I wouldn't recommend is biting into corn on the cob lol. You don't have to put your smile off any longer due to fear or overwhelming price tags. They repaired my front tooth today & I couldn't be happier. I know you'll be happy with their plans too.

I had my first establishing appointment with Dr. Ramsden yesterday. From the time I walked in the…read moredoor to the time I left, the whole experience was wonderful! The woman at the front desk was so friendly, warm and welcoming. Going to the dentist is usually a pretty anxiety-inducing experience for most, but this team treats you like you are family and is very patient with you. They even offer a comfort menu :) Dr. Ramsden listened carefully to my concerns and then came up with a good treatment plan. A lot of dentists tend to rush you out the door; that didn't happen here, and I appreciate that. I highly recommend Rose Rock Dental!

Dr. Leemaster and his staff have been amazing! I always receive a friendly welcome from everyone…read more Prior to my appointment all charges are explained and printed out. When I come in for my appt they always tell me what is owed before I begin so there are no surprises. Overall a great experience!

I've been a patient here since 2016 and have always kept up with my cleanings four times a year…read more For years, the care was great, but since management changed, the quality of service and professionalism have gone downhill. Over the past year or so, I've had repeated billing issues -- told I had a large credit and owed nothing, only to get a bill the next month, then another for the same amount even after calling to fix it. I also had my worst filling experience here, where the cavity got overfilled, changing it's shape, and ended up getting a much more expensive and painful root canal to fix it. Today was the final straw. I had a 4:00 PM cleaning booked months ago and took time off work for it. At 2:06 PM, while in a meeting, I got a text asking me to confirm because someone else wanted my slot. Fourteen minutes later, they canceled my appointment via voicemail and gave it away -- no warning, no call, no mention of any new confirmation policy, not even the courtesy of enough time to check my phone. In nearly ten years, I've never missed an appointment and have rarely replied to reminder texts (I literally only have record of confirming once out of 4x a year for a decade), so this came out of nowhere. When I called, the manager was dismissive and acted like it was normal and acceptable to cancel a pre-scheduled appointment an hour before, which is absurd and awful customer care. People have jobs and responsibilities. Canceling with less than two hours' notice because someone else wanted the time I already committed to shows no respect or care for patients. Even their billing department takes longer than 14 minutes to return a call. I truly love several of the hygienists and have been loyal for years, but the management's lack of compassion, accountability, and basic customer service skills has made it impossible to recommend this office anymore. If you want a cleaning today, they might bump another patient for you... just don't count on keeping your appointment.

Absolutely love this dentist office! Everyone is so nice and friendly and make you feel very…read morewelcomed in. They did a very good job on my teeth for my cleaning and is by far the best dentist I have been too. My daughter also loves going to see the puppy and is a very sweet girl who loves pets and makes you feel at ease if you're ever nervous!

This is the coolest office! I enjoyed my exam and the staff are easy to communicate with. The…read moreoffice is clean.

The entire staff including the dentist Dr. Carmen are friendly, inviting, non judgemental, and…read morecaring. They have been an absolute joy to work with.

I was very happy with my experience here. The staff were polite and Dr. Carmen was awesome.read more

Been going there for over a decade. I am 21 days from 70. Have never had better or more…read moreprofessional Dental Work and only rate one other Dentist Office I have been to as good. Have worked in about 50 cities and towns in 14 States. Virtually pain free.

I was a loyal patient here for years, but unfortunately, my experience over time--and especially…read morewith my most recent visits--has been deeply disappointing and unprofessional. First, for years, the office consistently mispronounced my name. Even though I corrected them every single time I called to schedule or cancel an appointment and every single time I checked in at the front desk, they still never got it right. When I finally asked them directly to pronounce it correctly, they acted surprised, but even after that, nothing changed. My experience with the dental hygienists also got off to a terrible start. The first hygienist I saw used a bubble gum flavored polish on my teeth without asking me first. At my previous dentist, they always asked for a flavor preference. When I politely asked if I could switch to mint because I didn't like the bubble gum, she started slamming the cabinet doors and gave me a major attitude. I understandably asked to be switched to a different hygienist after that, but she would still consistently bring me back about 15 minutes late. Things escalated further when Dr. Campbell did a crown job for me. I was diligently making payments on the crown, but before even a single year had passed, the crown fell out. When I called for help, there was zero sense of urgency--they made me wait a week, leaving my tooth unprotected the entire time. When I came in to have it fixed, I was told I needed to be numbed, even though the crown and filling underneath were very recent. The dental assistant, Katie, was friendly, but lacked basic attention to detail. Throughout the appointment, she kept splashing water on me, poking me, and failing to clean out my mouth afterward. Communication was also chaotic: I asked Katie if I could use my CareCredit for nitrous gas, but she never followed up. Dr. Campbell had to go find out from the front desk herself, and neither of them knew the financing terms. Not wanting to waste more time, I just opted to move forward with it. The treatment from the staff completely shifted and became hostile after I stood up for myself and asked for my name to be pronounced correctly. The front desk staff, particularly Jenny, were completely unprofessional. When checking out, I asked about the promotional financing terms, and Jenny rudely told me that it was "not their job" to tell me and that I should have done my own research. Later, when I called back to have a different card charged and the CareCredit charge reversed, Jenny told me it would take several days because Ginger was not there. I said okay and hung up. Jenny then called me back with an attitude, demanding to know why I hung up and actually lecturing me on how I should have ended the phone call. When I calmly reminded her that she is not my mother and cannot police how I end a conversation, it was absurd. When I later texted them to cancel all my remaining appointments, they had the nerve to ask me if I was going somewhere else--which is wildly unprofessional and none of their business. Between the constant disrespect of my name, a hostile hygienist slamming doors over toothpaste flavors, a failing crown within a year, a sloppy procedure due to lack of attention, and outright hostility and unprofessionalism from the front office, I will never return and cannot recommend this practice to anyone.

I had two teeth extracted in an emergency situation. I was beyond grateful for the time, care and…read moreconcern provided. From the moment I walked in the door, the people at the front desk were kind. Immediately worked me in. I had xrays done. Saw the dentist, she explained the necessity for the work to be done Immediately and explained the procedure. Within 15 minutes I was being prepared for the extraction's. The Dental Hygienist and the Anesthesiologist explained everything. Once the dentist returned she made sure I was ready and began the procedure. All the way through the procedure until completion the dentist was asking me if I was alright and if I needed anything. When done she prescribed the necessary follow up medication and antibiotics to prevent infection. I was given an after care bag as well as a follow up appointment for two weeks later. All the staff are polite, professional and truly care about the patients. Thank you and may The Lord bless you always. In Christ, Jennifer

The gave my friend a flat edged permanent crown on his canine. Essentially made his canine look…read morelike a molar. He paid almost a thousand dollars to get that tooth fixed just for them to make it not look right. Next level incompetence. They also would add on extra costs to what they would say his upcoming appointments were going to cost, always creating a problem the day of. Money-grabbing and inconsiderate to patients. Would recommend anyone to look for a deferent dental office.

Exceptional care, professional staff that treats you like family…read more Hands down the BEST dental office you'll find!

Hadley Crosby is an awesome dentist and that place is very professionally run and everyone there is…read morenice and polite.

Dr. Austin is friendly,caring and knowledgeable. His staff makes you feel comfortable and that is…read moresaying a lot because I have a giant fear of dentist. He has never hurt me. He also plays good music while working on your teeth.

I will recommend Dr Austin's office to everyone I know. They are extremely knowledgeable and…read moreprofessional. I had an awesome cleaning done by Laci and the Dr Austin took his time to answer any questions I had. I didn't feel rushed at all despite being the last client of the day. I was told I would need a deep cleaning at a different dentist office and they felt I couldn't trust them due to feeling like they just wanted to perform extras for insurance money. I'm so grateful to have found Dr Austin and feel like I can trust my dentist again. The receptionist is super helpful and I scheduled my child for a cleaning two weeks after my appointment and they were extremely kind, patient and took as many breaks as he needed and did a fantastic job! I'm very pleased to recommend them!

The coolest dentist ever! Always smiling and having a good time at work. I love all the hygienist,…read morethey're all so sweet and easy to talk to. The office is so clean and beautiful. Great dental care!

I've been going to Dr. Mask for at least 15 years, probably a little longer than that, and he has…read morelost me as a patient with his behavior this month. He's never been one to talk politics in his office, at least not in my presence, but suddenly that's all he's talking about. I'm not even going to say what "side" his opinion is on, because it shouldn't matter, just that he was spouting some pretty nasty stuff, WHILE HE WAS WORKING ON MY TEETH. He literally started in with it when he was sticking a needle in my jaw. Talk about feeling trapped! Do you *tell* the guy with the sharp metal instruments to knock it off? Do you ever feel comfortable or entirely trust him again? Nope, nope, and nope. And it wasn't just to me; I could hear him going on about it in the other exam rooms and out in the hall the entire time I was there. This really breaks my heart, because like I said, I've been going to him forever (for what it's worth, I've always been happy with the dental care I got there), and I love a lot of the women who work in his office, but I honestly don't feel like I can go back. Done.