Had good dealings with this company in past years, but in October 2012 a thin crack appeared in a fixed picture window and I called them to arrange a visit and start the replacement process. They continuously delayed setting a date for coming to the house (approx 1 hour away) and I ended up waiting 6 months for an appointment. After leaving them yet another message, pointing out that I had waited 6 months, I received a message back that they just don't have time to do the job and suggested I go elsewhere. This is upsetting as they have the best reputation of all the glass companies in the area, and they have worked on my house several times over the years without any problems. My customer loyalty, and extraordinary patience was rewarded with unprofessionalism and dismissiveness. read more