Reccomended new cap but could never get them to come back and repace it. Inspeaction went well and…read more was professional though but no follow up on their findings despite my attempts.

Will was great! Service requested was not only quality but also a great value. On time and…read morereceptive to my messages. Strongly recommended!

I highly recommend Poe's Plumbing & Backflow. From the moment I called, they were professional,…read moreresponsive, and incredibly easy to work with. They were able to come out to our house much sooner than I expected, which was greatly appreciated. The service was excellent from start to finish. They were knowledgeable, efficient, and took the time to explain everything clearly. It's hard to find a company that combines quick response times with such high-quality workmanship, but Poe's Plumbing & Backflow definitely delivered. If you're looking for a reliable plumbing company that provides outstanding customer service, don't hesitate to give them a call. We'll absolutely be using them again in the future!

Had some serious blockage pushing sewage back up into the house through the toilets and wherever it…read morecould get out. They came out on a night call, initially couldn't fix it. Another company I called couldn't fix it either. Roto rooter total rip off wanted $10k for hydrojetting. Poe came back out next day with some different tools and different size snakes and cleared the blockage. Didn't charge an arm and a leg. Owner helped out and was very nice. Locally owned. Still wonder what my toddler flushed

I should have read the reviews before calling this company. Unfortunately, our experience turned…read moreout to be just as disappointing. When we scheduled the appointment, we were quoted a $95 service fee for a technician to come out and diagnose the issue. The technician was at our home for less than 15 minutes, told us the control unit needed to be replaced (which was already diagnosed by our electrician), and then left. Shortly after, we received a bill for $295 along with a quote of approximately $2K to replace the unit. Since our fireplace is practically brand new, we contacted the manufacturer directly and learned that the control unit was actually still under warranty. The manufacturer immediately agreed to send us the replacement part free of charge. It is important to note that the technician never suggested checking the warranty status, even after we mentioned that the fireplace was new. Once we received the replacement unit from the manufacturer, we contacted the company again to ask if they could simply install the warranty-covered part (for a fee, of course). They refused to do the work. Overall, this was an extremely frustrating experience, and I would strongly recommend using another company.

Just had my fireplace/chimney cleaned and inspected. As a first time home owner, the Merrill &…read moreForbes team did an amazing job and really helped me understand how to use and maintain my fireplace. Thank you so much!!

Mario was so helpful in troubleshooting the issue with our issues with our toilet and faucet. He…read morechanged out the internal components of the toilet due to a leak in the original system. Troubleshooting the downstairs faucet and gave me options going forward. Highly recommend using this company!

I hired this company to install 4 new faucets and 3 angle stops and it was a frustrating experience…read morefrom start to finish. Their plumber was unable to complete the installation in my master, but while attempting the job he scratched my countertop and damaged the new faucets. Even though they couldn't get the work done, the owner, Greg, still charged me $350 per faucet because it was "time spent." No compensation made for my scratched countertop nor damaged new faucets. When I pointed out the damage--right there on the spot--the plumber admitted he had to use a wrench that slipped and scraped the countertop. I even showed Greg photos proving the scratches weren't there before, but he kept insisting the damage was pre-existing. Instead of taking responsibility for damaging the brand-new faucets, the owner dismissed them as "cheap" and said they were "$30", which was both inaccurate and insulting. To make matters worse, they didn't even reinstall my old faucets, leaving me with a non-functional sink. I had to hire another plumber, who finished the job without any issues. I will add that the installation of the new faucets and angle stops in my guest bathroom and powder room were fine. I'm extremely disappointed and will never hire them again. I empathize with the difficulty of the faucets install in my master and just wanted them to acknowledge their error in damaging my countertop and new faucets, but instead, I received rude and insulting messages from owner. This company is careless, overcharges, and takes no responsibility for their mistakes.

Great communication and work at a reasonable rate…read more Luis was particularly helpful in explaining clearly everything that needed doing and how he addressed the problems we were having. Would 100% recommend and use these folks again!

We had our sewer line back up into the basement and first floor tub and toilet. Big mess. Calle…read morethese people, man arrived about two hrs later around 5pm. Snaked line and cleaned up as well as possible. He arranged for his firm to send plumbers the next day to repair toilet and another referred to thoroughly clean the basement. $295 +$325 for plumbing jobs. $1600 for cleaning. Not cheap, but very well done. They are our first to call next time.

We requested a Moen Flo Automatic Shutoff installation. The work was scheduled quickly and dead on…read moretime their truck arrived. Ramero explained the work needed and the estimated time. The work was completed on time and, the work area tidied. Remero explained how the device operates and left on schedule. A very efficient and professional transaction.

I called to have my tankless water heater replaced and Cody came out to look and provide a quote…read more He arrived right at the beginning of the allotted time window both for the quote and the install. As my existing unit had a leak, they were able to do the install virtually immediately and Cody was extremely knowledgeable, efficient and friendly. Additionally, service from Pam on the phone was exceptional!

Used them multiple times and had great experience each time. Everything explained and discussed…read moreprior to work being done.

This small business has given us the best service in our plumbing needs in Del Rey Oaks. Always…read moreon-time, professional and reasonably priced for the services rendered!

Dangerous driving. Driver of there company van refused to let me change lanes infront of them…read more Driving down hill in pacific grove for multiple blocks I had my signal on and he kept speeding up to prevent me from changing lanes. When I speed up significantly to try and get over head floored it to block. Me then I honked at him gave him them bird and he started arguing with me. 83663X3 even have a photo of the car. He said why didn't you slow down and go behind me. When a car is in front t of you gi es you plenty of time to slow down and you thi mt hey should have e to slow down enough to block traffic your the problem. City street moving between 30 and 20 mph and he wants me to slow down with traffic behind us..... bad driver would hate to see what his buisness practices are like. Mean while I have to tell him to pull up while he arguing with me because he currently has a full car length in front of him before a traffic light while he is busy claiming I tried to cut him off. Hope this guy isn't the head of the company. Cause his perspective is real off. If someone tries to cut you off and you charge at them its a vehicle accident if I slowly try to get in your lane with a signal and you speed up and I just stay in my lane, its you being a dangerous ass hole drive. Your luck the dot does not classify company vans as trucks moving passengers or cargo because then there is an official dot complaint line. As of what I looked into it would only be the pg police department and that is excessive. Good luck to your small buisness it seems like you have multiple complaints against you.

Keenan is incredibly professional, honest, and conscientious. When I first contacted him about an…read moreissue with the pilot on my gas insert fireplace, he told me it didn't seem like a serious problem and that he didn't want to come out and charge me for something minor. Instead, he kindly suggested that we do a FaceTime call so he could walk me through it. Meeting such a genuinely honest and kind business person is truly a blessing and a rare stroke of luck. During the call, I couldn't even find the knob to turn off the pilot, but Keenan patiently guided me step by step until I found it. Even after that, he carefully explained exactly what to do next--all without charging anything for his time. He could have easily scheduled an appointment, come out, and made quick money. Instead, he chose the harder but far more honorable path. I am deeply grateful for his integrity, patience, and generosity. I highly recommend Keenan to anyone looking for someone they can truly trust.