I am super happy with the level of care and compassion this office has. Specifically Laura Slippy…read moreNP and her care team, has made my medical journey so much more easy to navigate. They have demonstrated time and time again that they care for my well being and will do what is necessary to make sure my Health is at its best. From sending in referrals ,to advocating for me to my insurance company and addressing / validating my concerns in a timely manner, I couldn't have asked for a better team. I appreciate everything they have done and continue to do . 10/10 care for sure

Our experience with this office has been extremely concerning, particularly the way we have been…read moretreated by reception and the lack of communication regarding continuity of care. My son was referred by our insurance to nurse practitioner Laura Slippy in April for an ongoing medical issue. She prescribed medication and made a referral to an office with a long waitlist. She said she would provide care until then. The earliest specialist appointment we could obtain is in November, so she had continued managing his care while we waited. Without any warning or discussion, she stopped responding to refill requests from the pharmacy and became unreachable through messages. When I finally reached reception to find out what was happening, I was told that because my son had been referred, she would no longer provide care for this issue, no warning or plan for the withdrawal symptoms his medication can cause. I was told the clinic manager would call me, and then the receptionist hung up on me. At one point I actually asked the receptionist if everything was okay or if we had done something wrong because the hostility I was encountering was so unexpected and unlike anything I have experienced from a medical office. Most concerning is that my son was left without his prescribed medication and without a continuity-of-care plan. We were given no advance notice that the NP intended to stop prescribing it, no appointment to discuss discontinuing it, and no explanation from a clinician about how his symptoms should be managed until he can see the specialist. Unfortunately, this was not my first troubling experience with this provider. I was also referred to Laura Slippy for ADHD medication management after previously being diagnosed by a psychiatrist. During my appointment, she told me that I could not have ADHD because I was not a "12-year-old boy" and recommended that I stop my medication without tapering. After stopping it, I experienced severe symptoms and ultimately sought urgent medical care from another provider. I understand that providers may decide a medication is no longer appropriate or that a specialist should take over a patient's care. My concern is not that a provider made a medical decision I disagreed with. My concern is the absence of communication, advance notice, and a safe plan for ongoing care, combined with extraordinarily rude treatment when I tried to find out what was happening. Based on our experiences, I would not feel comfortable trusting this office with my family's medical care again.

I signed up for an online appointment, and when I arrived and checked in, it was already my turn…read more The facility is clean, and the LVN who took my vitals asked if I wanted water, coffee, or tea. That's new. The waiting area looked like an affordable hotel lobby. They provided an after-visit summary packet. This experience feels different because I used to wait a long time even if it was already my appointment time. Also, it took a while to process my insurance, but I'm glad it went through. I hope they have a doctor on site.

Not the first time we've had a bad experience, but I keep trying to protect those ER doctors and…read morewish they'd put one in charge of the clinic-- NP was ok but then ordered a solution for a nebulizer (that we don't own) that was not covered by our insurance (and we have three policies). But the kicker was the unsympathetic attitude of the "receptionist(?) when I called back, who needed to read to me from the chart notes (I had the discharge summary in hand ) AND then told me we could order one on Amazon--not only do we not know which one to order but it won't be here tonight which is when my son needs it AND it cost another $100 dollars!!!! WTF???? it is now three after hours after the visit and Cvs tells us they still don't have the new prescription prescription for an inhaler version of the product nor do we know if they have it in stock!!!! So I get to take my wheezing post Covid asthmatic son to the ER after all while Montage continuesto not know that customer service is not about offering a cup of tea or coffee when you get there, but making sure that your healthcare needs are met. I wonder if they'll reimburse me for the wrong prescription (?)

I had such a positive experience with Josie and Dr. Goodwein. They took the time to make sure I…read morewas properly taken care of and explained everything to me clearly, which I really appreciated. They were both incredibly kind, patient, and professional throughout my visit. I especially appreciated how they made me feel seen and heard instead of feeling like just another patient. Their compassion and professionalism truly stood out.

Absolutely terrible! The last 3 times I have gone the waits are outrageous! Today I have been…read morewaiting for 3 hours (I came at opening) just to finally get called back and be left in the room!! (I have times from text messages of when I checked in so no this isn't a overreaction) the last time I came I waited for at least in hour in the waiting room and again in the room in the back!! I will never return!! The front desk staff are also giving looks of judgement to every pt who walks through the door. Do better!

Behind Black Bear Diner, this appears to be a very reasonable alternative to the current system.read more

We were in town for World Superbike races at Leguna Seca (July 8). We were staying just a block…read moredown the street from this Urgent Care. Soon after our arrival in town my boyfriend was having excruciating jaw pain. It must've been bad for him to want to see a doctor so I Yelped an urgent care. This place was open, close by and most important had good reviews. It was closing in 30 minutes tho, but if we didn't go, bf would be miserable all weekend to see these races. We walked in, place was empty lucky for us, no appointment. Couple of waivers filled out, insurance given and Doctor took us in. Dr. Gilliam is by far the kind of doctor I wish I had as my PCP. He's funny, caring, gentle and educational. After asking my bf some questions and a little exam, it was concluded he had a little infection that needed antibiotics. Dr. Gilliam took care of ALL of it, sent the scripts to Safeway right next door (we needed to get snacks anyway) filled out the claim and sent it to insurance. I mentioned I was a medical coder. He does all of his own coding using software. But if Dr. Gilliam ever wants to hire a certified outpatient coder/biller with Urgent Care experience, we could always use an excuse to relocate to Monterey (hint hint) We were treated like humans, even laughed a little bit at some funny stories. Warm, kind Doctor. I hope we'd never have to be patients again but if we're in Monterey and need an Urgent Care, we're going here. He's the way all Doctors should be.

I arrived at 7 PM on a Friday night for a sore foot after a fall. I did not wait long to have an…read moreX-ray determine it was broken. My gratitude goes to the professional who applied the splint, not once but twice to insure my comfort without any complaints. To get a cd of my x-ray a few days later for my next Doctor visit was even more impressive. I am very satisfied with the care and professionalism I received, I highly recommend!

I usually have really good experiences at this location, but for some reason today when I called to…read moreconfirm that they do x-rays the lady on the phone was an extremely rude and condescending like I know because I work in customer service as well and I understanding the job can be difficult, but do not put that Stress on your customers. I had to hang up because it was making me upset.

Samantha was great! Made a complicated case fast and easy. Told me exactly what I needed and how to…read morego about it. Thank you for doing such a great job.

Don't come here, worst experience of my life. MD Ronald Gertsch looked in places without…read moreconsent.... And when I complained The manager I complained to disregarded everything I said and didn't care at all. No help and basically told me I was wrong. Then "Janice from corporate" is horribly rude with a nasty attitude calling my family because I tried to get a refund because they lied to me over the phone when I called in advance for a specific need Three rude people who shouldn't be allowed to work with people. Never again. Don't come here.

Highly recommend to arrive early at 7:30 AM they open at 8:00 AM on Saturday. The wait was not as…read morelong, Dr. James Stubblefield, MD attended to me, carefully advised me about shingles and early treatment was recommended. Great at telling me to calm down and think reasonably! Don't rely on Google, see a real doctor for specific your specific needs! Early!

Great visit and great staff. Specifically, Mariela Garcia and Dr Douglas Fredona. They are a busy…read moreoffice but they move the patients a!Omg in a orderly fashion.

This is for the Montage Urgent Care in Marina. Ive been going here for 2 years now and I couldn't…read moreany more happy and satisfied with the level of service and care Ive received here. 1st of all, its easy to access and find parking, its very clean, comfortable and accommodating inside. The staff is just out of this world wonderful. Ive had a few bad Dr's and Healthcare professionals to know a Great one when I see one. This facility always ALWAYS takes great care of me, professional, friendly, goes the extra mile to make sure my visit goes smoothly. I went for a yearly physical on 7-28-26 and was seen by Dr Kelly Vander Veen. Shes the epitome of what a caring, empathetic Dr should be. She listens to what I have to say, gives proper feedback and takes the time to make sure I get what I need when im there. Another absolute GEM of a staff member is Elly. Man...she's top notch when it comes to making me feel welcomed there.The World needs more Ellys.. I don't remember all the names who worked that day but whoever was, Please PLEASE give them my heartfelt thanks for easing my "white coat" ...I don't have it as bad since ive been going to Montage in Marina. Thank you so very much!! Rodney Barber

I had urine lab work done with Dr. Laura Strong and got a result back of having UTI and when asking…read morefor a doctor's note to take a couple days off of work she refused and I was told that I should make another appointment with another doctor to get a note for work because she couldn't determine how severe my symptoms were. I was in such discomfort and pain !! On top of this she sent out my prescription medication to the wrong pharmacy that's a hour away from me and when she was notified about the correct pharmacy to send it to I was told that she would send it to the correct pharmacy and she never did !

Dr. Terry Franklin and his Team are incredibly knowledgeable, compassionate, and professional. I…read moretrust Dr. Franklin's recommendations and deeply respect his commitment to my health and wellness. I'm so very grateful to him and for him! At age 62, I feel so physically and mentally vibrant!

I've been blown away by the service of Dr. Terry and staff! He is knowledgeable, gives you so much…read moretime and attention at your appointments, really hears you and (bonus) was great and patient with my kids! His office staff is fantastic, easy to make appointments, caring and kind. I'm so happy to have him seeing my entire family!

Dr Vu is a wonderful doctor ever seen in my life. He has time for his pacients and follow up with…read morecare.some Doctors don't care about ur personal problem just go to business. But this doctor does two things at the same time. Treat u professionally and treat u with Passion. I highly recommend this doctor to every one who needs quality treatment. More info please contact me at 909 261 0558 Asfaw wordofa

I got here at 4:35 on a Tuesday and they are closed!!! Yelp says they are open until 7:00. Not…read moregood for urgent care