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    Monte Real Motel

    3.0 (1 review)

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    8 years ago

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    Courtyard by Marriott Queretaro - Queen/Queen Guest Room

    Courtyard by Marriott Queretaro

    (5 reviews)

    $$

    So...after having a relatively nice stay...I noticed two weeks after my stay, there was still a…read morelingering $430.70 charge on my Credit Card Statement. I won't go into great detail other than, It's been almost a week since ive tried contacting the hotel and after 5 attempt, I still have yet to get a call back from either Gustavo (Hotel Mgr) or Alejandro (who knows what title - Mgr). The front desk has been more than helpful, but their idiot management team has yet to call me back to clear up....their mistake. I was already billed for my stay, but these jackasses can't figure out how to dismiss this pre-authorized charge they put on my card, and mind you...without my consent. My Card, Citi bank told me that they can't cancel the charge until the Merchant releases it....or, after 30 days...lol...Unbelievable!!! Not Citi Banks fault...it's just their protocol. After 30 days, it's then disputed and the merchant will be charged some fee or whatever. I travel abroad monthly...and have never been treated like this...ever. Yes, yes...gold plated problem...I know...But these two jackasses are just inconsiderate, unprofessional morons. I love Marriot and Hilton...hell, even the IHC across the street is nice. given the current state of management here, I would strongly NOT recommend this property to anyone. They are incredibly inept and what's worse, they can't even return a call to remedy, their mistake. Unbelievable. I now have Marriot corporate working on this to resolve...it's truly sickening it had to come to this.

    I am trying to stay at Marriot hotels anywhere I go as I have had very pleasant experiences all…read morealong. Courtyard is a nice option for business travel. However my experience this time was not well balanced. The restaurant and amenity areas are nice as expected, but the rooms are just like any other hotel...nothing fancy. My room clock was an hour behind and I could not change it to the right time (iHome HBN20). My biggest problem was checking out. Spent 20 min on line until I got an alert on my Marriot app that I could check out on line, which I immediately did and just left my key on the front desk. I felt bad for the others who had to wait. Not coming back, I will try a different brand in this city.

    Monte Real Motel - hotels - Updated May 2026

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