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    Montclair Power Equipment

    3.0 (2 reviews)

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    16 years ago

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    15 years ago

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    John Heyrich

    John Heyrich

    (41 reviews)

    The aggression and lack of respect for customers by the "owner" is ASTOUNDING, especially for a…read morefamily company that's existed for so long. Following my terrible experience and that of my neighbors, I doubt it will last much longer. Called for a leaking carbon monoxide (CO) issue with an existing steam boiler that was promptly addressed by the company. However, after their visit, the CO continued to be emitted from the boiler through CO detectors, prompting the fire department and PSE&G to intervene, who also detected high readings. Today, I called to inform them that CO detection was still ongoing. The owner, an angry, short-tempered know-it-all, cut me off and yelled, "NO, THERE IS NOT, THEY DO NOT KNOW WHAT THEY ARE TALKING ABOUT. I HAVE BEEN DOING THIS MY ENTIRE LIFE. WE FIXED THE PROBLEM. PAY THE INVOICE AND WE WON'T HAVE ANY ISSUES." I firmly told him that his attitude was unacceptable and that I would not pay until the issue was resolved. He laughed manically and said, "THANKS FOR SAYING THAT YOU WON'T PAY, BUDDY. THIS CALL IS RECORDED" before hanging up. I called back and calmly reiterated that I will not pay without resolution and that following his anger and yelling, I wasn't sure I trust them to touch the boiler again. The owner laughed again, said "GREAT, WE DON'T WANT YOUR BUSINESS", claimed that I didn't have to pay the invoice, and hung up again, likely because he realized he was in the wrong. It's unfortunate that the company's initial kindness turned sour when there was any potential for accountability or conflicts with their labor. I will recommend this company only to people I hate. If I could give zero stars, I would.

    I want to echo what others have stated. Mr. Heyrich is rude and has horrible customer service…read moreskills. Although he argued that I was not charged twice for a service, I absolutely was but having dealt with his temperament in the past I decided not to argue with him and just paid him another $204 for the toilet to be unclogged again when it hadn't been unclogged during the first visit. I WILL NEVER USE THEIR SERVICES AGAIN. I will also make sure to warn my friends and community members as well on all social media outlets and review boards. I really don't know how they are in business after 114 years?! Scammers.

    The Stone Shop - The beautiful 5 inch wide saddle THE STONE SHOP cut for us

    The Stone Shop

    (3 reviews)

    The Stone Shop saved the day…read more We were in the middle of renovating our bathroom when our contractor informed us that the 5' long X 3" wide marble saddle under the shower door was too narrow and we needed to get a 5 inch wide one right away. We tried to find one on-line, we went to Lowes and Home Depot, and we could not find one that matches what we need, and the contractor needed it ASAP. We remember THE STONE SHOP did our kitchen last year so we called and Ashley told us to come over right away and pick out a slab we like and she will have it cut to the right size for us. We went there at 11 am and selected one that matches our wall tile color and Ashley said she will have a piece cut out to our specification by 3pm. We went back at 3pm that same afternoon and the piece was all ready for pick-up, all polished to perfection. We brought it back home and the contractor installed it right away. They were incredible in thinking out of the box to help us out. I cannot thank them enough for saving the day. They were friendly, accommodating, and affordable. They did not jack up the price just because it was an emergency. They will bend over backward to help you out. Thank you Ashley and Frank for making life so much easier for us.

    Great customer service - Ashley is wonderful. We found a…read morefabulous piece of remnant for our project. They have tons (literally) of granite remnants to pick from. Our granite was cut before scheduled date. We'll be back for our next project shortly.

    Stone Tile Depot

    Stone Tile Depot

    (2 reviews)

    Their website has a massive inventory of stone and tile products. They ended up helping me get out…read moreof a pinch when I was short on some material for a project I was working on in Manhattan. The stone is of very good quality! The customer service team was incredibly helpful and they made picking up the material a breeze. Definitely check them out online. They have a lot of local stock of products in their warehouse and they could easily be the spot for your next kitchen, bathroom, etc remodel!

    Absolutely terrible. Read the reviews. I would be willing to bet the good reviews are paid for. I…read moredecided to try Stone Tile Depot for a project where we were a little over budget already. I am an interior designer and I order tile from many different online vendors. I have NEVER had the experience I am dealing with now before. First, they only shipped half of my order. When the contractor and I started opening the boxes up to check the tiles before install we realized more than half were damaged and could not be used. I called my rep Emily who at first sounded like she was actually going to do something about it and help us. She informed me she would set up a truck to pick up the tiles and ship out new ones and that she would also find out where the other half of my order was. Time went by and no truck every showed up to pick up the tiles and as I put more pressure on them to find the rest of my order Emily stopped responding. I eventually got JJ on the line and he promised me he would figure this all out. He was no help either. He told me they don't know where the rest of my order is. Then he said they were getting a new shipment of the missing tile in early March. Even though this was holding up the job I figured it was better to wait for the new shipment and for them to replace the damaged tile. I should have known better since their communication is very poor that they weren't actually going to ship me new tile. A month later and they still haven't sent a truck to pick up the tile, they still haven't refunded me for the order either. The contractor canceled all his meetings the day they said they were sending a truck so that he could sit at his warehouse and not miss the truck. No truck ever came and they still haven't responded to our emails about it. Sorry to say but this website and company are a scam. I will never buy again and I hope to help keep people from going through the mess I am in now with this review.

    Montclair Power Equipment - buildingsupplies - Updated May 2026

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