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    Monroe Transmission

    1.0 (2 reviews)
    Closed 8:00 am - 5:30 pm

    Services - Monroe Transmission

    Auto transmission repair

    Transmission leak inspection

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    5 years ago

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    Dowco Power Transmission Products

    Dowco Power Transmission Products

    (2 reviews)

    best customer service out there and was extremely helpful with me and my grandpa getting the parts…read morewe needed. Also gave us two free hats that look amazing!

    This is not what I would call quality customer service at all. I went in for a coupler and they…read moredidn't have the specific size I needed in stock so they suggested I try using a larger part. I gave it a try as they recommended, but it wouldn't work. I called them up and spoke to Kevin. He said he would get me the correct size and call when it comes in. A few days later I called and he said it hadn't shipped yet. Based on the conversation, I think he forgot to order it. Several days later Kevin called and left a voice mail. The message was "yeah hi Paul, just a moment" and then he hung up. After calling the number back, I realized it was Dowco. Kevin was calling to let me know my part was in. When I went to pick up my $9.50 coupler I saw he was charging me an additional $9.87 for freight. When I questioned it, he became rude. He saw my Fedex uniform and asked how much it cost to ship a package. I replied, "Fedex overnights packages, we don't take over a week to deliver them, but more importantly, if I am being charged freight because you didn't keep your shelf stocked, shouldn't I have been informed prior to you placing my order? He was obviously agitated, so I said if your really believe this is fair, go ahead and charge it, but I think I at the very least should have been informed of a freight charge that exceeded to cost of the part. This guy doesn't belong in a customer contact position. If Dowco would like to reach out to me, I can be reached at the number on my invoice. My invoice number is 80395836 Maybe Kevin was just having a bad few days, but I don't think he needed to take it out on me.

    Monroe Transmission - transmissionrepair - Updated May 2026

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