This is not what I would call quality customer service at all. I went in for a coupler and they didn't have the specific size I needed in stock so they suggested I try using a larger part. I gave it a try as they recommended, but it wouldn't work. I called them up and spoke to Kevin. He said he would get me the correct size and call when it comes in. A few days later I called and he said it hadn't shipped yet. Based on the conversation, I think he forgot to order it. Several days later Kevin called and left a voice mail. The message was "yeah hi Paul, just a moment" and then he hung up. After calling the number back, I realized it was Dowco. Kevin was calling to let me know my part was in. When I went to pick up my $9.50 coupler I saw he was charging me an additional $9.87 for freight. When I questioned it, he became rude. He saw my Fedex uniform and asked how much it cost to ship a package. I replied, "Fedex overnights packages, we don't take over a week to deliver them, but more importantly, if I am being charged freight because you didn't keep your shelf stocked, shouldn't I have been informed prior to you placing my order? He was obviously agitated, so I said if your really believe this is fair, go ahead and charge it, but I think I at the very least should have been informed of a freight charge that exceeded to cost of the part. This guy doesn't belong in a customer contact position. If Dowco would like to reach out to me, I can be reached at the number on my invoice. My invoice number is 80395836
Maybe Kevin was just having a bad few days, but I don't think he needed to take it out on me. read more