This place is simply convenient but the customer service isn't that great and they are not that reliable.
I brought a very expensive blazer ($200) to them for dry cleaning and I asked that one of the buttons be reinforced because it felt loose.
I came back three days later to pick up my items and I went to check if the button had been reinforced. But instead there was no button... At all. She called someone else to ask if they had lost the button. (Needless to say I was losing my last bit of patience.)
She eventually asked if she could have another business day to put the button on. But since I was flying out to CA and needed the blazer for a business event that wasn't possible. She did end up working with me and having me come back two hours later before they closed. And my button was found and sewn on.
They're pricey and lacking in customer service, but if you push them they'll get your dry cleaning done within a timely manner.
My brother also used to dry clean here but he disliked their customer service. They would tell him to come on Tuesday, for example, to pick up his items and then he'd show up and they'd ask him to come back tomorrow/Wednesday. read more