I had a very unpleasant experience with this place. I recently went to pick up an order that I had been waiting on for months...only to be given excuses that nothing had been done to it. As a person who has been working with the public for 15 years I am genuinely appalled by the service and lack of respect towards me as a customer. In my initial visit back in December of 2021, Not only did the retailer speak to me with a rude tone while I was explaining what I wanted embroidered and also gave me nothing but judgement for the choices of font I was picking, but I also received no call or texts in the weeks afterwards to explain to me that she could not do the job! I however, had called numerous times to the business and texted her multiple times asking for an up date. I received No answer or call backs. So my garment was apparently just put aside and forgotten about without thinking of contacting me to come and pick it up? If you can not finish, handle or complete a job you should not take the job in the first place. It is completely unprofessional to vanish on a paying customer as if the small orders don't count. It is also an unacceptable time frame of making me wait FIVE months...which I'm sure if I did not just pop in like I had, the wait would have been longer!
Needless to say, I will never go back and I advise others to think twice before they go at all. read more