I came here in August 2025 for a hearing test to determine if my hearing loss could be connected to…read moremy employment. Drs. Crawford and Washburn were extremely supportive, even with my being a new patient. The staff treated me professionally, and everyone had the "health care attitude" you want in a provider. Dr. Crawford administered my hearing test and really took the time to explain the process to me, as well as the results. I feel like she is new to being a doctor, but she did so well, I am sure she will have a brilliant career ahead of her.

I WOULD NEVER DO BUSINESS WITH THIS COMPANY. My sister-in-law purchased hearing aids from them a…read morebit back. She and her husband were pretty frustrated with the compay. When I was visiting, I found she couldn't sync one of her hearing aids to her phone. I called the business and they seem nice on the phone so I thought I'd give a try to see if they they could help. I told them we could only sync one of the two hearing aids and then went in to see if they could solve the situation. They told me it would be $40. This struck me as poor service for the very expensive product they provided but I decided it would be worth to make the hearing aids fully usefull. After 20 minutes they told me only one could be synced because she had lost one and replaced it (through the insurance she had paid for). They'd given her one that could not sync with the other. It strikes me that they had not fulfilled their contract at this point because they had not replaced the lost one with one that was as functional. In any case, though they had provided a faulty replacement product and couldn't help me they Informed me it was still their policy charge $40 for doing absolutely nothing to resolve problems with the faulty product they had provided.

I came here on 06.09.2024 for an audiology exam to help me with the filing of a VA claim. Dr…read more Kehrwald gave me an incredibly high and concerned level of care. In the best way possible, she comes off as a true caregiver rather than a more clinical physician. She and her office assistant, Jenkyns, were very helpful with the collection of my paperwork and exam results for my VA process. They both were quick and responsive with communication both before and after my appointment. I would readily go back to her for any ear-related issues.

They returned my hearing aids for new one. My complaint was with the original owner of Elite and…read morenot with Elizabeth. She went above and beyond to remedy my problems.

I wanted get hearing advise from a qualified doctor. Not just somebody at the mall or costco. And…read morethats what I got with Tara Wheeler. Hearing lose is frustrating but all my questions were answered. Maybe got too much information :).

The worst customer service ever! I would give it a zero if I could. If you are not prepared to…read morespend the maximum amount possible, forget the friendliness.

I needed to get fitted for new hearing aids. I did some minor research and saw that Ecoutez…read morehearing had some decent reviews. I called them and made an appointment. I am so grateful I chose this establishment. Dr. Grace Paddock was the most knowledgeable, professional and helpful hearing doctor I have ever experienced. She helped explain every single aspect of the newest technology available today. If I could give them more than 5 Stars, I definitely would. I don't give out a lot of reviews, but when I experience a business that goes well beyond even my high expectations, I feel that I need to let others know. Please give Dr. Paddock a try, you will be very happy you did.

very nice place. clean. had an appointment and was seen right on time. Dr is very friendly and…read moreprofessional. i highly recommend this business for your hearing aid/ hearing tests needs.

My mom lives in Ohio and comes to visit about 2-3 times per year. About 4 years ago we purchased…read morehearing aides from Livingston in Grapevine. she has been complaining that she can't hear and was considering buying new hearing aides from Costco to see if that would help. I made an appointment with Tom at the Grapevine location. What a wonderful experience! Tom was kind, patient and replaced a filter on the hearing aides that was causing her to not be able to hear as well as she should be able to. When the appointment was over, she asked what the charge would be and Tom responded, nothing, and mentioned that any time she's in town to come by and he would clean her devices. I highly recommend this location! Dana Hakes (daughter of Maureen Rosenbaum)

Tom is the best at what he does!! Courteous professional staff ! I just moved here and he has…read moremade my hearing so much better. He fine tunes it to perfection!!!

Dr. KoKeeney is friendly, helpful, professional, thorough, and easy to understand. Claire, 21, has…read moreDown Syndrome but easily understood Dr. KoKeeney who reassured her and built trust right away. Dr. KoKeeney created a plan of action that is helping Claire improve.

I really love Dr Ellen Ko-Keeney. She was thorough and her recommended treatment worked and started…read morefeeling better within days I had wasted 2 months at another dr whose treatment did not help at all. I would highly recommend her.

Staff did not enter my insurance information in correctly and then told me I did not send them the…read morecorrect insurance card, when in fact I did send them the correct insurance card and the proof is on their text messages. The woman was extremely rude by saying I did not sending the correct card. I told her to not say that I am lying and she said, when did I call you a liar? She gaslit me! Someone that is in charge of someone's money at a healthcare office should not be speaking to patients like this. And I can also attest to the fact that most people in this practice are not very warm and inviting. Won't be back.

The audiologist, Dr. Nicki Morgan, was cold and dismissive. Dr Yvonne Lee was nice and stayed in…read morethe room to answer my questions.

Both the physician and the audiologist are knowledgeable and caring. My 94 year old mom and I both…read morereceived expert care in a kind environment.

I really liked Dr Mettman and the audiologist. The only reason I can't give this five stars is…read morebecause Dr Bryan insists on playing Fox News in the waiting room. I asked the receptionist if it could be changed to something benign - ESPN or HGTV. However I was told Dr Bryan insists they keep it on Fox.

Had an appt. for my mother today and received a text from them that if I was more than 10 minutes…read morelate then they I would have to re-schedule. So we showed up 15 minutes EARLY. Signed in, and then proceeded to wait in the lobby for 47 minutes. Not a single person came to tell us what was going on. We're now 32 minutes past our appt. and sitting there like idiots waiting. But that's not the worst part. I sent an email to them to complain about this, and the owner comes back with excuses instead of an apology. When I pointed this out to her, she basically tells me that she doesn't want any further communication from me. Do yourselves a favor and go somewhere more professional. I don't know who this owner "Debbie" is, but I don't think she knows the first thing about customer service. I will take my business somewhere else. After many years of using them I don't forgive rudeness and such unprofessionalism. They don't deserve your money either, go somewhere else where you'll be treated more courteously.

New owners refused to conduct hearing tests as agreed upon when I bought my $5000 hearing aids from…read morethe old owner just over one year before. Had a 3 year warranty on the aids, including care for them. First year checkup, old owner did hearing check and no charge. Next year. New owner wants another $70(ish) for the hearing test. No thanks. They suck and can keep their service. They don't have the best interest of a customer in mind. Pretty sure it's industry standard to keep up with the patient and product for at least the warranty period. They failed.