Awful experiences.
Each time, I have to follow up myself to…read moreensure I get the care I need. During visits, Dr. Leon seems SO busy or over booked (or just does not care), doesn't know which pt he is seeing, who I am or why I am there. He does not take time to get to know you or educate you at all.
For example, during my very first visit with Dr. Leon, he asked if I have "any pertinent family history" - the average person may not know what that means OR what is considered pertinent.
My patch test came back posistive for items, including nickel. He asked if I eat a lot of canned food to which I replied "not really, well we have been eating a lot of tuna lately". He did not acknowledge that reply and moved onto his next question. Should I be avoiding tuna or other canned foods???
I guess I will never know.
He asked many questions like this to which I replied yes, and he just moved onto the next question with no education or guidance.
I asked him the best way to know if I am allergic to a products ingredient if that item was not included in the patch test, to which he replied very odd - giving me a non answer and just telling me to scan my products in the allergy app. Ok, well if we dont test for X, the app will say I am not allergic to X - so that does not help me.
I asked him about 3 different, nice ways to which he replied "This is the gold standard and we do patch testing multiple times per week". Again, a non answer and he seemed almost offended that I would ask how I know if I am allergic to something or not that we do not test for. It was super weird so I dropped it.
During my follow up with him, he walked into the room and asked ME to remind HIM what my "chief complaint is" bc he didn't take 30 sec to review my chart first.
We were in the middle of talking, and after a few min he opens the laptop and says "Anne right?" as though he didn't know WHICH pt I was for sure and had to double check.
At my follow up, I had to remind them I was also there for a nasal scope. Dr. Leon was supposed to send a medication to my pharmacy after my appt, that same day and did not. I had to follow up the next day to ask them to send it.
Appts are very long, I am often put in a room and wait 45 min or more to be seen.
I was also told I needed a sinus CT scan but they could not see me for 5 weeks! Insane. I explained I cannot wait that long and asked to be fit in that week, or send the order to an outside facility, so they did fit me in.
I went in this week, Thurs 8/13 for the in office CT scan and waited in the lobby for 30 min. The front desk went to check on my wait time, and when she came back, I heard her tell her coworker that the main guy who does the scan was out that day and the girl covering was not monitoring the CT scan schedule. Great.
I was told Dr. Leon would call me with the CT scan results (he reads them in the office),
I was given option to wait for him to come talk to me about results in person that day while I was there or a phone call and chose a call because I needed to get back to work.
It was implied and understood by me that he would call the same day, this was Thursday. Of course, he did not call me with the results.
I sent a msg on the patient portal Thurs 8/13 evening asking them to call me Friday before the weekend as my symptoms were very uncomfortable and I am hoping to know results/treatment plan/meds etc before the weekend.
At this point, it's been several weeks since I started coming here and we've tried two diff meds that have not helped.
I still did not get a call before they closed Friday 8/14 for the weekend.
Do not expect any bedside manner, education, answer to your questions, or prompt care here. I plan to follow up again next week on the scan results and I have already scheduled with a new doctor/office to transfer my care
