I definitely do not recommend, I had to wait months to be seen after two appointments were cancelled, one was cancelled the day of after I had waited almost 2 months. I specifically went in to get a diagnosis letter written and never got the letter. I called several times just to get told they would check on the status of the letter and they never got back with me. I got the total run around from these guys. read more

The wait to see the Dr. is sleazy an hr. These days this is not acceptable with man other Dr.s to choose from. The staff does not respect your time. read more

Do not recommend. I have seen Dr. Bryan 2-3 times with my two boys. First of all, let me tell you that you will wait at least an hour each time you go, which is ridiculous. It shows a lack of respect for the patient's time. But what made me decide to leave was my most recent experience in March 2022. He said my son needed an image scan on his nose and that he would put in an order. We scheduled a follow-up to review the scan for three weeks later to allow plenty of time for it to clear insurance and the scan to take place. Several days later, the imaging center was ready to schedule the scan, and we did. But the day before, they called, needing to reschedule as they had not received the instructional (clinical) notes from Dr. Bryan. They had called but not received word back. So we rescheduled for a few days beyond that. Still, the day before that date, the imaging center called again, saying they still had not received the clinical notes from Dr. Bryan and had left several unreturned messages. At this point, the imaging center had not even run the order through my insurance to see if it was approved since they hadn't gotten the detailed instructions from Dr. Bryan himself! At that point, I called Dr. Bryan to find out what was going on. It was right after lunch on a Wednesday, but still, I got the office's voice mail. I left a message, indicating that I needed an answer and expected a call back. To this day, no one has ever returned that message. When the imaging center called me a few days after that, wanting to know if I wanted to just pay out of pocket in full for the scan since we were making no progress with Dr. Bryan, I said no--that I'd wait a few days more. They indicated they'd call again. But when those days passed and neither the imaging center nor myself had still not heard anything from Dr. Bryan as to where his clinical notes were for the imaging center to proceed, I decided it was time to leave. We cancelled our follow-up appointment (that was now literally two days away from the original appointment three weeks prior), and left the practice. We found a new ENT altogether. We will not return to Dr. Bryan and I do not recommend him to others. OVERALL REASONS: lengthy wait times, failure to follow-up on test orders he submits, failure to return calls from both patients and third party centers after multiple attempts, poor overall customer service, lack of overall patient care. read more

You don't really think about an earlobe until it swells up the size of your big toe, causing the side of your face to pull so tight your entire head feels like it's on fire. They were able to see me with very short notice and right before the holiday weekend. The procedure took just a few minutes and I was on my way pain free. If you do go download the forms from the website and fill them out before hand. There are many. Dr. Mettman 1 DIY Surgery 0 read more

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ENT MAKES YOU WAIT more than 1HR ***THEY DON'T RESPECT YOUR TIME** This office should be renamed to "The ENT That Makes You Wait 1HR" I came to this ENT not once but twice - both times I've waited over AN HOUR long. I showed up on time for my appointments but the Dr. didn't come in until AFTER AN HOUR LATER both times. Talk about consistency! My husband and I politely asked the Staff when the doctor will arrive but got no good answers. An hr later, the Dr arrived actually agitated about the fact we asked for him while waiting (uh for the appointment I showed up on time for?!) and on top of that could not diagnose me after tests. I decided to check out other ENTs in Baylor Grapevine and Southwest Med in Dallas and none of the ENTs made me wait AN HOUR LONG even though they have more patients in the waiting area. TIPS to Staff/Dr: If you are going to schedule patients, then actually schedule at the time you are AVAILABLE. Not an hour LATER. Please respect that we patients are taking limited time off work just to come and see you when we are already feeling sick. It is double liability for us working patients to take time off work (lost wages) plus pay you specialist office fees just to come see you. We understand you make a lot of money as a Dr and probably don't care but at least TRY to be respectful. Future Patients - AVOID this place unless you want to be treated with NO RESPECT in terms of your TIME. read more

Dr. Bryan and his staff provided great care. They were knowledgeable, helpful and thorough from the front desk to the exam room. Dr. Bryan identified, explained and repaired my chronic nose bleeds in less than an hour!!! If I knew how quickly he would correct my problem, I would have made an appointment MONTHS ago. I highly recommend this Doctor. read more

I have had chronic nosebleeds since I was a child. Dr. Bryan knows his stuff and explians things very clearly. He solved my nosebleed problem very quickly and painlessly! Everyone was very nice and pleasant. They are an appointment only so make sure you call them first and if you are a new patient like I was, go to their website and fill out the paper work at home. The wait was long but but they made up for it with their great personality and professionalism. read more

I went to see Dr. Michael Bryan last month after seeing so many good reviews on google. He didn't let me down. He truly cares about patients. I've seen 4 ENTs total in a short period of time, Dr. Bryan was the most trustworthy one based on my experience. He does everything for patients' best interest, unlike some others are more business-minded or just don't care as much. He did 3 injections inside my ear, it sounded very painful, but I didn't feel the pain thankfully. If I knew it was going to feel like that I would've done the ear injections sooner so that my hearing loss would probably not be so severe. I got worried when the ENTs before him told me it was going to hurt so I pushed it off. If I had come to Dr. Bryan the very first place, I would make a better decision for treatment based on the accurate information he told me. I'm also very thankful of Dr. Bryan for making me for me even when he really doesn't have the time when he found out my condition was urgent. The first visit his schedule was packed but because he wanted to save my hearing loss, he still managed to get the ear injection done for me. When he saw the injection improved my condition, he came back after the office was closed on Friday to get me another injection. He really cared and tried his best to help me save my hearing loss. I was so grateful for him. He went above and beyond and got me approved for hyperbaric oxygen therapy after we tried all the options in his office. He is absolutely an exceptional doctor. Everybody in his office was also super caring and friendly. Dr. Casey and Amanda were very sweet and helpful. I hate going to the doctors but I have to say going to Dr. Bryan's office was the best clinic experience. read more

Dr. Mettman is a fantastic ENT. She performed a septoplasty on me to correct a deviated septum. She was great! The office staff, reception and nurses were all very polite and helpful and everything went exactly as Dr. Mettman explained. She took the time to listen to my questions and goes the extra distance in making sure her patients are well taken care of. My family will continue to use Dr. Mettman for anything that we need. read more

I have been seeing Dr. Bryan for 10 years. I find his staff to be very courteous and caring. I can't remember when I have had to wait over 15 minutes, including time in an exam room to see Dr. Bryan. I am sure waiting time can vary due to patient load and emergencies though. I have had severe Vertigo twice in my life. In my case, it is has been very severe. Both times I have been able to get in to see Dr. Bryant as an emergency patient. He is a very knowledgable doctor. He takes the time to explain his diagnosis as well as the procedures he uses. Anyone who has had Vertigo knows how disoriented it can make you feel. Dr Bryan has been able to clear up my Vertigo very quickly with a unique procedure that takes less than 30 minutes. This Dr. Is fantastic and I highly recommend him and his staff. read more

Office staff was rude, and left me in an examination room for 45 minutes with my appointment time of 8:30 without saying anything. I walked out and will never go back read more

If there was a 10 star, I would give it to Dr. Bryan. Without question, he saved my life. He fixed my tracheal stenosis. Along with the ability to breath now, without sounding like Darth Vador, he is helping to find a solution in order to prevent further reoccurrances. He took his time to listen and answer questions. He is one of the few doctors that I fully trust. Staff is wonderful and caring. So very grateful to be under his care. read more

Love dr. Bryan and his staff!!! Referred to him for mass below ear. Called his office on Monday, saw him on Thursday, CT and lab that afternoon, biopsy on Monday then scheduled for surgery. I couldn't ask for a more caring, concerned physician. It has been 2 weeks and I know I made the best choice! read more

The doctor and staff at Southlake ENT are incredible. My daughter has been to Dr. Bryan for ear tubes, adenoid removal, and tonsillectomy. He is very patient, explains everything and what to expect. His staff goes above an beyond to make you feel comfortable from the first consultation to following up with the patient's progress after surgery. read more

Dr. Bryan is definitely my number one pick for ENT doctors in the metroplex. I have seen him several times for minor issues such as sore throat and allergies causing congestion. But recently saw him for a sudden significant hearing loss with very loud roaring in my ears!! Yes, I had to wait to be seen but it was WORTH IT!!!! My sudden hearing loss happened late in the day on a Friday and he made sure I had medication I needed before the end of that night! If I had had to wait until Monday, I may not have ever recovered my hearing. I am so grateful! It took a couple weeks, but my hearing came completely back to normal and I have no more roaring. Also, even though it was very late in the day, he STILL took the time to explain to me what was likely to be going on, ordered the tests that needed to be done immediately and others for the following week to rule out any really bad issues, and really put me at ease for over the weekend, even though it took a while for my hearing to come back. He really cares about his patients and takes the time that is needed to take care of them. That is why there is a wait! I'd rather wait and know that I'm getting quality care than be rushed through just so the office can run more on time. Dr. Bryan is fantastic. read more