Great experience with the sales person, but the finance manager swapped the financing from my…read moreprequalified financing to Chrysler financial. To be fair, I said I was open to switching of the rate was BETTER. I guess I should have clarified that I meant better for me, not better for them with a HIGHER rate and more commission for them. I also didn't love that they just added the extended warranty without even asking. Finance manager just said, "your payment I'd $x and you have a 150k mile warranty" for when we were introduced in the waiting area. He was very fast to slip the paperwork in the middle of the other documents too. I have the same coverage on my other car and was going to add it so I didn't argue there. The more I think about how sleazy and unethical this guy was, the more I think I'll cancel it just so they don't get the money. Bottom line, RUN or play to immediately refinance. The finance guy is a crook, so use them for a good vehicle plan to fix the back end stuff later.

I bought a car when mine broke down. The salesman knew I was desperate because I needed a car ASAP…read morefor my kids. I had a lot on my mind when I went in here and instead of showing me cars that were in my price range, he picked a car for me, had me sit in an office for two hours, established the financing and then showed me the one car. I felt dupped but I needed a car that night and he kept me waiting so long that it was close to closing. The car was overcharged as well but again, I was desperate and felt totally taken advantage of.

Best of the best. Always prompt, timely, and reliable. It's important to go to someone you trust…read moreand they have earned that trust over and over again. I will never bring my car anywhere else!

This is an excellent repair shop. They are honest, thorough and ethical. I would not take our…read moreautomobiles anywhere else in Northfield for service.

the biggest thieves, criminals I've ever dealt with. Sold me a car online through Carfax wired…read morethe money the car never arrived They ceased all contact wouldn't answer phone emails or text messages. I later found out they never actually possession of the vehicle that they sold me according to the Carfax history the original owner of the vehicle still has possession of it and currently just had the car serviced at their home town dealership. Wired over $30,000 now to figureout how to get my money back according to their local courts in Cleveland, Minnesota just because you get a judgment against somebody doesn't mean you're gonna get your money. The courts do not assist in collecting judgments collecting the judgment is up to the plaintiff, which, according to the courts can be difficult and costly so what good are the courts and why get a judgment if you can't collect it. Jennifer Figueroa belongs in jail.

Communication was very difficult. Would call and not get answers and not get called back. Confusing…read moreinformation as to whether my car will arrive as the ETA was, or there will be any delay. Finally when the sales person called me things were clarified and I made a complaint regarding their delayed calls. Hope they`ve learned something from everything which I said. A nice experience

Charles and Cory are awesome! These guys are highly knowledgeable and their work is fantastic. I've…read moregone here 5-6 times. They are always respectful of my schedule and the work is done on time. They'll install parts you bring, but if they're low quality, they'll let you know. I fully trust these gentlemen to give it to me straight. They work on my diesel pickup and my sedan and everything is always right when I drive away. You may pay a little more here, but they're not going to lie to you and they stand by their work. Plus it's good to channel business to an independent small business like this one. I will definitely return and definitely recommend.

These guys are ridiculously awesome. They found the problem I was noticing when other shops…read morecouldn't, (which I paid) and they stayed late, 2 hours after closing time just so I could get home, as I am from out of town. But I will definitely be giving them more business. Well worth a drive!

I do NOT recommend one of Harry Browns salesman. He and his staff sold my grandparents one of the…read moreMANY Chrysler Pacificas they just brought in thinking they were getting a great deal. Low mileage, good condition. HOWEVER, they discovered the minute they got it home, that one of the tires it had on was the wrong size tire for the Van. Instead of comping them a new tire my 70 year old grandpa had to take it in to get all new tires and realign it because of the small tire. We also discovered that the 3rd row seat middle seatbelt (hanging above the seat) is shoved into the ceiling so you can't even pull the seatbelt out. They didn't go over all of the tech pieces with them and they were so confused. My grandmother has attempted to call Nathan many times and he STILL has not answered her back. They completely took advantage of the elderly. It may look like a good deal, but you may pay for it in the end. At least watch for this one sales person, he was slimy. SO DOUBLE CHECK EVERYTHING!!!

So far since I've bought my cast from them, it's been a great experience. Girls at the desk are…read moreamazing & easy to talk to when I took my car in.

They squeezed me in last minute for a same day oil change. Was given an estimate of when they could…read moreget my car in if I left it, near spot on. Very honest, very easy to talk to. Will be back for further service.

DON'T, find someone else. A simple oil change turned into a big headache and a bigger bill. I…read morerealize individuals make mistakes, but taking accountability for your mistake goes along way. I don't think they are capable of saying sorry I messed up because they want to shrug the blame elsewhere. It's sad to see a place that was once reliable go down the drain!

What a great little dealership. My 16 year old son started a detailing business this year so his…read morewheels are an important part of being able to conduct business. Unfortunately, he hit a deer and totaled his truck so we were back in shopping mode. I went to many dealers looking for the right vehicle. The frustrating part is very few dealers even call you back, so we kept looking. Then one evening, I found United Auto Group. I did a little research on a truck they had and decided to make the 3 hour drive to check it out. I met Ahmed when I arrived and he was able answer all my questions. I took the truck for a drive and was impressed with it. Ahmed went above and beyond to ensure we received the best value for our dollar so we decided to purchase the truck. Chris helped us with the paperwork and was very professional. It was so refreshing to go to a dealer where they ask you questions because they actually care about your needs. The deal was super smooth. That evening, we received a call from Ahmed after hours as he knew we had a three hour drive home. He called to make sure we made home safely and told us to call him anytime if we had any questions or concerns. He wanted to make sure we were completely satisfied with our purchase. He even wrote a nice note for my son on the paperwork envelope (which we saw when we got home). I can't say enough good things about this place. These guys are class acts and genuinely care about their customers. I would definitely buy from them again! I highly recommend doing business with them. Thanks for everything UAG. We will be back!

Hello my name is actually Tom Ludwig Dave Miller is my alias…read more I don't really know where to start Call the dealership on a Monday said I was very interested in a Mercedes they had for my wife. Please call me back. No call. Call them on Tuesday. Leave the message look I already have two cars picked out, but my wife really likes the one on your lot. Someone calls me back and I asked to send me a video and if the car has any major damage to take pictures of it Or any abnormalities take a picture of it I was dealing with a salesman named Chris. rather quickly they get back to me with a video of a cold start and pictures but no mention of any damage or flaws on the car. They just said it was in great shape ran great beautiful car all the typical salesman talk. so I'm in Vail, Colorado, which is the middle of the Rocky Mountains These guys are in Minnesota. We've never seen this car didn't get to touch the car. Hear the car 100% trusting in these guys to be honest fourth right I've bought not exaggerating upwards of 75 to 100 cars in my life and sold just as many I've bought very few cars at dealerships for this reason we bought the car site unseen they were supposed to ship it to our house. They said $1400 will ship it to you. We'll get it shipped out in a day or two so couple days go by nobody picks up this car to drive. We keep texting and asking they said yeah no one is picking up the contact to ship the car. I called a few around and they're like well. Nobody's gonna drop your car off in the mountains. Nobody wants to drive there. You have to drop it off in Denver then go get it yourself if you want anybody to pick that car up. so after waiting six days for these guys to ship the car, I asked them to cancel their contract they had and I would do it myself and they did and I got the contract for $850 delivered to Denver in one day the car was delivered in three days it cost half. these guys should've known the shipping process but they really didn't. They had $1400 of my money they couldn't figure out how to Zelle me back my $1400 they Zelle me $400 and said the thousand they couldn't have to figure out how to Zelle like just kept coming back with an error but somehow when I bought the car they were able to take my Zelle of 20 something thousand dollars in 20 minutes but couldn't return my money that they had for a couple weeks. used car dealership probably needed the money for inventory. We go pick up the car bring it back to Vail and as a car guy I start checking the car out. Let's just say they left a few things out. let's start with the wheels and tires now we bought an AMG everything for this car is pretty expensive. Every single wheel is destroyed. One has a huge bend in it. Another tire has a leak in it. All the rims only have four bolts instead of five bolts one of the tires came to us with 12 psi now retail these rims and tires will run you about 4500 bucks next the rear bumper tow cover was gone. It's a big hole in the back of the bumper so could've sent me a picture of that. The car also came with no interior mats AMG mats are $500. No owners manual all of The outside body trim that is black is completely sun faded gray so all the black outside trim is gray both front seats pretty worn. we dealt with these guys for a couple hours. They sold the car in that time and that's all they did. They didn't get the car shipped, We did no one ever checked back with us or tried to help just random kind of boilerplate text back. We got the car before we got the title and our check back. We've had the car for a couple days. No one's called and asked how do you like your car every good? thanks for the purchase zero customer service zero both my wife and I work in the customer service industry and they have zero all they want is your money and they will say whatever you want to hear for you to give them your money. I will never buy a car site unseen again in my life and I wouldn't buy a bicycle from these guys truly one of the worst car Buying experiences of my!!! So you like customer service they ain't for you Tom Ludwig

Top notch service and customer care! While my son was attending Carleton College, he experienced…read moresome car trouble. Living in Texas, I searched for a repair shop close to the school. I found Convenience Car Care on line and contacted them through their website. Tom called back that night and got all the info. The next day, he contacted my son, picked up the car, and even drove him back to school! The repair was simple and Tom even picked up my son the next day to get his car. Tom fixed a couple other items while the car was in Northfield over the last two years. Drove it back to Texas a couple of days ago. Ran flawless! Highly recommend this place. Tony C. 2004 Cadillac SRX

Tom and crew have taken care of our vehicles for many years, and always are very honest with…read morereasonable cost. They also look out for our safety, letting us know when they assess a situation as being a safety hazard, such as leaking gas line (we usually are driving our vehicles with many years of use on them).