Super helpful having a local place like this. I lost my debit card and needed to cash a check, and…read morethey made the process quick and easy. The woman at the counter was friendly, well-spoken, and very prompt with my service. Really solid experience overall.

Needed a loan gave what they needed and the lady helping me was so nice I recommend this place,…read moreNever have a problem with them always so friendly to talk to they walk you through the new system if you don't understand it.maybe small but better then their competitors.These ladies are real nice look if you come in excepting a rushed loan sorry wrong place they have to also file the person info and paper work before they can get to you and if you come in with an attitude well you get what you dish out I've been going here since 2016 never had a problem with them very nice and always got a loan with no problems keep up the good work. You ladies rock.

Today, I walked in to the Tacoma United Finance Office. I explained my situation, what I got, was…read moreunderstanding and a sincere willingness to find a solution. That is exactly what Dawn did. She Virtually took me by the hand, guided me through the process and within a few short minutes a dire situation for me was turned in to a positive one. She was my light in the dark. some might say "she was just doing her job " No! she went way beyond, and for that I am so grateful.. when someone takes the time (think it through) to really help another person in need. The impact it has on that person can mean so much more. I am so glad I called the Tacoma office and Dawn said come on in, let's see what we can do. and they did... My deepest appreciation The entire office, Shows a level of customer service, that if I were the owner of this organization would make me very proud. Steve..

I am not a customer of this company, but I had a concerning experience with a repossession agent…read morethey sent to my property. The agent came to my home looking for a vehicle that was not located there. I clearly informed him that this is private property, that I am not the borrower, and that the vehicle was not present. Despite that, he spoke over me, became increasingly aggressive, and stated he would return daily. He also refused to identify himself, his company, or who he represented when asked, which raised serious concerns. There was no reason to continue the interaction once it was made clear the borrower and vehicle were not at this address. The situation felt unnecessarily confrontational and could have been handled in a more professional and respectful manner. If this reflects how repossession activity is handled, it raises concerns about the company's professionalism and training of its agents. I strongly encourage this company to ensure their agents: Clearly identify themselves Respect private property boundaries De-escalate situations rather than escalate them This experience was stressful and avoidable.

The staff here is so sweet and helpful, especially the manager, Crysta! She is always helping the…read morestaff to assist members in the most comprehensive ways possible. I feel like I always receive the help I need when I visit.

ACU has always been good to me. When your in a bind ACU got you covered. They help me get a…read morepersonal loan. Everyone is nice and very helpful. I would definitely recommend ACU for any banking needs

They're great and honestly reliable. I've been out of work due to severe illness and they've been…read moresuper great about working with me on payments, changing my payment date, and all the office staff is really nice. Honestly, they even repoed my car and I'm not even mad. They're doing their best to work with me to get it back. I highly recommend them!

I had previously paid off a loan with them that i had 0 late payments on. They still gave me the…read morehighest interest rate. I was waiting for a settlement and then going to pay them off. The lady gave me the payoff amount and said I needed to pay it before the 31st or id get a late payment on my credit. They received my payment on the 29th. Yet they still put a late payment on my credit. They dont care about their customers.

The staff at the OneMain Financial branch at 10202 Pacific Ave S #103 in Tacoma has terrible…read morecustomer service. I've never experienced anything like this before. When I visit, it feels like I've walked into their home uninvited and am disturbing their meal. When I talk, it feels like they're waiting for me to leave so I can get on with my business. At the very beginning, when I was signing up for a car loan, the staff was very polite. Later, my car was in an accident, and the insurance company declared it a total loss. That's when my real interaction with the staff at this OneMain branch began. On the first day, I needed a statement of my account balance. The staff was reluctant to answer my questions. The next time, I came with a check from the insurance company in my name and in the name of OneMain. It turns out this branch can't accept a check because it's not licensed to provide banking services. Why didn't they tell me this right away? I explained my situation the day I got my balance statement. Afterward, they sent me to another bank with a cashier's check. Naturally, the other bank couldn't help me, since the check had two names on it: mine and OneMain's. When I returned and politely asked for clarification and explanations, I was told to go outside because the staff had to leave immediately and were closing the premises. This was during the day, during business hours. As a result of the incomprehensible actions of the staff at this OneMain branch, I decided to pay off my loan in full and get a balance statement. So, today I paid off the entire loan in full and went to the branch to get the statement. The staff saw me parking my car and locked the front door right in front of me. I approached, extended my hand, and then the glass door closed. In response to my questions and requests to be seen, they replied that I should call the number on the paper and schedule an appointment. I was shocked. Three hours had passed. I was sitting in my car in front of the OneMain branch and couldn't get through to them. I urgently needed a certificate stating that my credit account was at zero dollars. I saw the staff calmly walking around the OneMain branch, and I didn't know what else I could do to resolve my problem. My entire interaction with the bank was calm and polite. I simply needed someone to clarify my situation. I have a large social circle, many friends and acquaintances. I promise that I will always discourage everyone from doing business with this bank.

This company is a joke, I have had nothing but problems with this company ever since I opened an…read moreaccount. Then they just close it abruptly and all of the employees on the phone only say sorry, not helpful at all. I encourage everyone to use a different company to get a credit card bank account or auto loan. They'll just end up Fucking you one way or another and they don't care at all!!!!

What was already a challenging CU to work thru has gotten worse. The merger has no caused more…read moredelays and processing of payments. Automatic payments now rejected and no one at the New Peak CU has a clue. Obviously the same staff as before, they were worthless too. Do yourselves a favor and if buying a new RV or Car avoid this place like the plague, your dealer may have good rates due to kick backs, but an extra .2%-.5% is not worth the hassles

Was a Finance Manager at a dealership and had worked with TwinStart before. I could not imagine…read morethat they would not be able to communicate within the company. I had financed my vehicle with them and they helped setup my direct pay. Well a month goes by and they contact me to pay them, I work with them again to fix the problem. Following month, the same thing happens. I fix it again with their help and they assured me that I should not be receiving any more calls. Well guess what???? I did and not by one person but by several. I stated let me pay you directly and if I receive one more call, I am going to a different bank. They promised this was fixed. Then a call one week later, so I left. Now I am with Navy Federal Credit Union where I have zero worries.

Would give 0 if I could. We bought a car and reliable credit was the financing company. They denied…read morethe dealerships multiple requests for a warranty. The car we bought had issues since day 1. The dealership than pushed again for a warranty, they did nothing. We have had the car in our name for a year but only able to drive it maybe 3 months,the rest of the time it's been at the mechanic shop. Talked with the dealership and they told us to go and break the contract. They have been prolonging it,offering a lower rate. Went in person and they said they can't break the contract and it's the dealerships fault. They are a shady a** company

This is my second time dealing with a rude customer service representative! So rude called to let…read morethem know my payment would be a little bit late since my payments from unemployment are being held up due to fraud issues the last two weeks and I just paid rent and am waiting for my payments to resume, he threatened that he didn't have to wait the 30 days to reprocess my car and if I didn't have a payment Monday he would push it thru- I'm not even close to 30 days late!!!! I can't wait until I pay off my car and don't have to deal with these rude people.

I'm not sure how this establishment is legally able to run. There have been 3 or 4 huge, "Our bad"…read moresituations with them in just the last week. We have an auto loan with them, and opened a checking account there thinking it would make things easier. They failed to execute auto pay after numerous requests, then proceeded to turn off my husband's debit/atm card because we were "late on our loan". We were only late because of their negligence. Another day they wiped the cash out of our checking account to go toward our loan when it wasn't due and they didn't have permission. This resulted in our card declining and numerous fees FROM SOUND CREDIT UNION. It took hours to get them to reverse it all. Customer service via phone is just some crabby older woman who is condescending and unhelpful. You'll get transferred multiple times, to people who have never heard of you and can't help you. I have never- EVER- seen a company so fee-happy in my life. If you even THINK about letting your account get low, they'll do everything they can to make sure they can get it below zero. We banked here for 3 months. We are moving to another institution and transferring our car loan. I've reported them to FDIC, BBB, and anyone else who will listen. STAY FAR AWAY. They are extremely predatory.

Super fast service from Jonothan today in the drive through. I appreciate the acknowledgement of…read morethe long line and apology despite beyond his control. Great location I really like this location it's super easy to get to and like I said they convenience is awesome I'm really happy they're open till 1 o'clock on Saturdays and don't close at noon like most places