They're great and honestly reliable. I've been out of work due to severe illness and they've been…read moresuper great about working with me on payments, changing my payment date, and all the office staff is really nice. Honestly, they even repoed my car and I'm not even mad. They're doing their best to work with me to get it back. I highly recommend them!

I had previously paid off a loan with them that i had 0 late payments on. They still gave me the…read morehighest interest rate. I was waiting for a settlement and then going to pay them off. The lady gave me the payoff amount and said I needed to pay it before the 31st or id get a late payment on my credit. They received my payment on the 29th. Yet they still put a late payment on my credit. They dont care about their customers.

Super helpful having a local place like this. I lost my debit card and needed to cash a check, and…read morethey made the process quick and easy. The woman at the counter was friendly, well-spoken, and very prompt with my service. Really solid experience overall.

Needed a loan gave what they needed and the lady helping me was so nice I recommend this place,…read moreNever have a problem with them always so friendly to talk to they walk you through the new system if you don't understand it.maybe small but better then their competitors.These ladies are real nice look if you come in excepting a rushed loan sorry wrong place they have to also file the person info and paper work before they can get to you and if you come in with an attitude well you get what you dish out I've been going here since 2016 never had a problem with them very nice and always got a loan with no problems keep up the good work. You ladies rock.

Gary was super nice when I went in for a money order. I didn't know I need cash and he was so…read morehelpful. I'll totally go back again!

These guys are the best! Always amazing customer service and great attitudes! I am sorry to be…read moreone of those people who come at the last minute, but I have weird work hours. So appreciate the smiling faces, even at the end of the day. And they even answered the phone after closing time to answer my last minute question! Highly recommend this location!

Today, I walked in to the Tacoma United Finance Office. I explained my situation, what I got, was…read moreunderstanding and a sincere willingness to find a solution. That is exactly what Dawn did. She Virtually took me by the hand, guided me through the process and within a few short minutes a dire situation for me was turned in to a positive one. She was my light in the dark. some might say "she was just doing her job " No! she went way beyond, and for that I am so grateful.. when someone takes the time (think it through) to really help another person in need. The impact it has on that person can mean so much more. I am so glad I called the Tacoma office and Dawn said come on in, let's see what we can do. and they did... My deepest appreciation The entire office, Shows a level of customer service, that if I were the owner of this organization would make me very proud. Steve..

I am not a customer of this company, but I had a concerning experience with a repossession agent…read morethey sent to my property. The agent came to my home looking for a vehicle that was not located there. I clearly informed him that this is private property, that I am not the borrower, and that the vehicle was not present. Despite that, he spoke over me, became increasingly aggressive, and stated he would return daily. He also refused to identify himself, his company, or who he represented when asked, which raised serious concerns. There was no reason to continue the interaction once it was made clear the borrower and vehicle were not at this address. The situation felt unnecessarily confrontational and could have been handled in a more professional and respectful manner. If this reflects how repossession activity is handled, it raises concerns about the company's professionalism and training of its agents. I strongly encourage this company to ensure their agents: Clearly identify themselves Respect private property boundaries De-escalate situations rather than escalate them This experience was stressful and avoidable.

Great customer service. Told me everything I needed to do over the phone and was able to get…read morefunding same day. Madison is the BEST!!

Madison was great. Transferred from Longview location which by the was so soo sooo sooooo horrible…read more But Madison from auburn made it great. Her and her staff was amazing. Thank you. Her service was above and beyond. My experience here was above 5+ stars.