I am extremely pleased with the CD rate - which frankly is the only reason I went in and opened an…read moreaccount a month ago. Being a Caucasian I am not their usual customer, but I was made to that they valued my business and was treated with good humor and a warmth and respect that reflected their cultural norm. (Okay, yes I'm a senior. Quite senior.)

From the owner: Serving the Lakewood area with local expertise, we at Bank of Hope are capable of meeting more of…read moreyour banking needs, offering a comprehensive list of commercial and consumer products and services - including small business lending, residential mortgage, credit cards, multifamily loans, equipment lease financing, foreign currency, among others. Stop by our branch to speak with our team of professionals today.

I've been with this bank for 15 years plus, they gave us a better deal and the bank my husband was…read morewith for about 30 years they told us we needed mortgage insurance when we did not. They financed our house at the best rate and the lowest cost we have never had a problem.

Poor customer service. The staff was rude about replacing my debit card and brushed me off to just…read moredo it online.

What an absolute shitshow! Two tellers and at least 4-6 other bank employees just sitting/standing…read morearound BS'ing. And 10-15 people waiting in line! Just ridiculous!

Do not bank at the Lakewood, WA Bank of America. Shaylene Miranda one of their so-called managers…read moreis terrible. She is extremely condesceding and disrespectful to everyone. I have spoken to several of my colleagues and all of them have left BOA for a local credit union after their personal experience at this branch and more specifically with Shaylene. When I described my encounter with her, they all laughed as they shared similar stories. I have been with BOA since 1997 and am a preferred client; however, the unprofessional manner in which I was dealt with has caused me to choose to bank elsewhere (directly across the street at WSECU. It is clear that BOA does not value its clients, nor does it care that their staff (Shaylene Miranda) treat people in such a callous, disdainful manner. Perhaps, when they continue to have clients pull their money, BOA will make the necessary changes. It is disheartening that this woman can get away with her brazen, contemptuous behaviors. DO BETTER BANK OF AMERICA . . . getting rid of Shaylene Miranda would be a good start!!!

In my experience this is the Worst branch ever. Wait time (for a human encounter) is ridiculous. In…read moreline for anything, and everything, except for the ATMs outside. They have the line barriers (roped off area corrals) that loop around like you'd see at Disneyland. Customer service reps are multitasking, for instance counting dollars while talking to you, and their friendliness is on par with some of the worst customer service I've experienced. It's always a wait, regardless of activity. I have yet to experience a pleasant transaction at this branch. The best they have to offer is ATMs outside.

The team is friendly, the atm outside is a little slow but gets the job done, and the drive thru…read moreoptions definitely help during rush times!

I have had chase bank since I was 18th are old, I'm 30 now. This bank has made me decide to change…read morebanks and leave chase. The atm and the drive through atm have been down for MONTHS!! I am not walking in every time. And I have to travel 20 minutes to go to the next nearest atm as the one inside Fred myers is down too!!

Went in to get some retirement pension papers notarized for free since we are a customer and we…read morehave been a customer since 1986. A young man named Mike said he could notarize papers, and then when he looked through our papers, he made all the excuses you can think of of why he was not comfortable notarizing even a single paper, He never asked to see our IDs just looked at the papers and had a cannot do attitude the whole way ! I left saying I will review this branch again and I do not like this branch. That's why I avoid it! Every time there's a problem. ! We left and drove immediately over to the Lakewood branch and had a very pleasant successful experience there and got our papers notarized which should have been the case at the Steilacom branch! Boo for Mike and the branch he works at Steilacoom KeyBank!

The high rating is literally due to the staff the manager is terrible When I went in to the drive…read morethrough to make a 6 check deposit, she scolded me for not coming in. When I come in, she treats me badly if I say anything other than hello. On Friday,I was discussing products with an employee since I was considering opening an account. The manager saw me, assumed we were small talking and slammed chef keys on her desk twice while glaring at me. I thanked the staff member for the information and promptly left. Since when does discussing business during business hours become a bad thing. Not a welcoming atmosphere. Although I like the staff, if I didn't work so close I would do my work banking at another office. All commercial banks offer pretty much the same products. Customer service is the only thing they have to offer. I wish she would acknowledge that fact. Then I might reconsider opening an account.

This has been my bank for 30 years and I had never considered writing a review until I happened for…read moresome reason to notice Yelp reviews when I had to look up the actual address of this, my neighborhood bank. I also saw a bunch of negative reviews. Must be rival workers from another bank! This bank has been first rate, professional, and very personal in every way, whether dealing with folks at the main window, or securing a loan, or seeking advice, or making use of notary services. Friendly, warm, and very savvy in banking advice, employees like Javon and Michelle, and others, have gone out of their way to provide personal and professional service. An excellent branch of an excellent bank.

Beware! Bad Checks! I was given a refund on a Key Bank check…read moreand deposited in my bank. My bank pull the $ back out and told me the coding on the check was bad. It cost me $12 returned check fee.Key bank refused to refund my $12 and Key bank is the only bank that can cash their own check but they charge $7.50 . It's always some one else's mistake. But I still paid $19.50 to get my check cashed in the end.

Each visit I have made was very good. Though the previous manager no longer is there, I was greeted…read morewith great customer service. The wait was not long whatsoever. The staff was extremely courteous and professional.

I have multiple major problems with this bank. When my husband and I opened our checking account…read morewith them, the customer service was excellent. But our issues started as soon as I received my first debit card about a week after my husbands came in, the laminate had peeled from the corner and made the chip impossible to read straight out of the envelope. I showed them the brand new card and they ordered a new one. Another 3 weeks later, I get my card but no pin so I had to go into the bank AGAIN and get that changed. Now that I had a new card, I used it at my local grocery store and another issue arose, their machines don't read Umpqua chips SO every time I go to Albertsons, I have a 50/50 chance that it won't work. Those are the issues with JUST the card. My next issues come with the online banking portion. Their servers are down CONSTANTLY (I'd say 2 to 3 times a month) on not only the website, but the mobile app as well. There's no customer service line, just some terrible automated service that doesn't offer the help I need half the time. I try calling the specific bank but all their numbers redirect to the automated line. Despite all these issues, I've been dealing with them for a few years and their only redeeming quality is their customer service which has recently fallen by the wayside. If I don't get my regular tellers, I don't have a positive experience. The new employees this branch has hired are not as friendly and personable as the original tellers. I've never waited in the drive thru window longer than 60sec before someone acknowledges me even with customers in the lobby UNTIL recently. Now I can proudly say I waited at the drive thru for 5min, WATCHING THE NEW TELLER WALK BY MULTIPLE TIMES AVOIDING EYE CONTACT WITH ME THE ENTIRE TIME. I went into the lobby and there were 2 customers at the front, and 2 tellers (one new chick and the manager). Not as busy as 90% of the time I go into the drive thru. Overall, this bank sucks. If you want a stable banking system with a consistently positive experience, go to Harborstone or BECU. I've never had any issues with my previous banks, Umpqua has proven to be completely subpar and their free coffee and cookies aren't winning me over anymore. I'll be switching soon.

I've had accounts with them here before and the staff is always friendly and quick to help. The…read morewait time is very quick and everyone is always friendly.

A shout out to the amazing staff at McChord AFB I was in…read moreneed of a notary this week and went to visit that branch Now keep in mind it wasn't just me sign my name etc and Sarah was incredibly helpful After 20 plus years banking with this CU I think it's only the second time ever I had to go to a branch I do all my banking on my phone Being in banking myself my whole career great customer service is very important to me and I definitely received it with that visit All 3 ladies were so much fun to visit with