My elderly father got caught up in an online scam that left his laptop full of malware. I own a…read moresoftware development company and I'm very technical. I wanted to find someone who was actually technically qualified to handle this, and I have. I had thought about going the Best Buy or Geek Squad route, but I've had mixed results with both over the years, and honestly I didn't want to make my parents drive somewhere to drop off the laptop, just to have to drive there again to get it another day. They're quite elderly and I needed someone who could just go to them.
When I called KC Technologies I immediately spoke with Kael, the technician that would be helping my parents. I liked that I was speaking directly with Kael because I was able to explain the details of what had happened without a call service or some kind of dispatcher trying to recreate the information. He walked me through their process for cleaning and securing the laptop, which in my opinion was comprehensive, and assured me that they had handled this exact type of situation many times. quickly arranged a same-day, in-home visit for a very reasonable flat fee..
He went out to my parents' house in the evening, so I didn't hear anything else about this until the next day. My parents talked about Kael for days afterward. That might not sound like a big deal, but my parents are not exactly known for handing out compliments. They said he was kind, patient, easy to talk to, and that he explained everything he was doing in a way they could actually follow. He never made them feel embarrassed or foolish about how they ended up in the situation, which meant a lot.
Kael also didn't just fix the one laptop he came for. When he assessed the situation, he took it upon himself to check the two other computers in the house, found malware and hidden files on those as well, cleaned everything up, and set my parents up with software to help protect them going forward. My dad offered to pay him more for checking the other computers, and he refused to accept it.
Perhaps I'm getting cynical in my old age, but I'm not impressed by much these days. That said, I'm extremely impressed by this company and specifically this technician. These folks were professional, thorough, and genuinely kind. As parents get older, the internet becomes a minefield and it's really hard to find someone local who will show up at their door, treat them with respect, and actually solve the problem. KC Technologies did all of that. I'd recommend them without hesitation and would definitely use them again.
